Customer Service Rules definition

Customer Service Rules means the rules prepared by Concessionaire and approved by H.D.A. and as may be amended from time to time, subject to which the Services are to be provided by the Concessionaire to the Customers, as per the terms and conditions of this Agreement, during the Concession Period. Model Customer Service Rules is attached as Appendix 18;
Sample 1Sample 2

Examples of Customer Service Rules in a sentence

  • Any Customer or Applicant for Service requesting the opportunity to dispute any action or determination of company under the Commission's Customer Service Rules shall be given an opportunity for a supervisory review by the Company immediately following Customer's request for such review.

  • Failure to abide by the terms of these Customer Service Rules, the Service Requirements or the By-laws.

  • Letter regarding Winter Disconnections and Launch of Review of Customer Service Rules, February 23, 2017.

  • The provisions of these Restated Customer Service Rules are effective October 1, 2016.

  • The customer is responsible for notice of and compliance with all Customer Service Rules for use of recycled water as provided by the City of San Jose in addition to all local, state, and federal rules and regulations that apply from time to time to the use of recycled water, as defined in San Jose Water Company’s Rule 1.

  • The comments themselves are available on the OEB’s website at Review of Customer Service Rules.

  • Grantee shall comply with the FCC Customer Service Rules at 47 CFR §76.309, as may be amended from time to time.

  • Further Board Implementation Guidance Regarding the July 2, 2010 Customer Service Rules A distributor has questioned how to apply the arrears agreement code rules when a residential customer moves out of the service territory after signing the agreement but before completion.

  • Report and Order, 8 FCC Rcd 2892 (1993) (“Cable Customer Service Rules Order”).

  • Shift scheduling in a call-centreRecent years have witnessed a large growth in the call-centre industry.

Related to Customer Service Rules

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party services.

  • Customer Service Representative means a person that provides an insurance service and insurance product information:

  • Customer Content means all software, data (including personal data), information, text, images, audio, video, photographs, non-AVEVA or third-party applications, and other content and material, in any format, provided by Customer, any of Customer’s users, or on behalf of Customer that is stored in, or run on or through, the Products and Support Services.

  • Quality Management System means a set of interrelated or interacting elements that organisations use to direct and control how quality policies are implemented and quality objectives are achieved;

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Customer/s for the purpose of this Offer shall mean a person who holds a valid ICICI Bank VISA/MASTER Credit card issued by ICICI Bank and who has received communication from ICICI Bank with respect to the Offer.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • Customer Software means software which is owned by or licensed to the Customer, including software which is or will be used by the Supplier for the purposes of providing the Goods and/or Services but excluding the Supplier Software;

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • Online Services Terms means the additional terms that apply to Customer’s use of Online Services published on the Licensing Site and updated from time to time.

  • Database Management System (DBMS) A system of manual procedures and computer programs used to create, store and update the data required to provide Selective Routing and/or Automatic Location Identification for 911 systems. Day: A calendar day unless otherwise specified. Dedicated Transport: UNE transmission path between one of CenturyLink’s Wire Centers or switches and another of CenturyLink’s Wire Centers or switches within the same LATA and State that are dedicated to a particular customer or carrier. Default: A Party’s violation of any material term or condition of the Agreement, or refusal or failure in any material respect to properly perform its obligations under this Agreement, including the failure to make any undisputed payment when due. A Party shall also be deemed in Default upon such Party’s insolvency or the initiation of bankruptcy or receivership proceedings by or against the Party or the failure to obtain or maintain any certification(s) or authorization(s) from the Commission which are necessary or appropriate for a Party to exchange traffic or order any service, facility or arrangement under this Agreement, or notice from the Party that it has ceased doing business in this State or receipt of publicly available information that signifies the Party is no longer doing business in this State.

  • flight information service means a service provided for the purpose of giving advice and information useful for the safe and efficient conduct of flights;

  • Quality Assurance Program means the overall quality program and associated activities including the Department’s Quality Assurance, Design-Builder Quality Control, the Contract’s quality requirements for design and construction to assure compliance with Department Specifications and procedures.

  • system user means a natural or legal person supplying to, or being supplied by, a transmission or distribution system;

  • Supplier’s Manager means a manager who at the relevant time carries such designation from the Supplier under, or in accordance with, ARTICLE 5;

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.