Customer Service Request or CSR definition
Customer Service Request or CSR means a document issued by Reliance personnel specifying the fault observed in the Broadband Access Reliance Network and or Network Element as the case may be and the efforts taken by Reliance to correct the same. “Depot’ shall mean the centre/office of the Vendor located within or outside India where the Products or part thereof or any spares are repaired or replaced by the Vendor.