Customer Compliance Requirements definition
Examples of Customer Compliance Requirements in a sentence
Such Reports shall include: (i) reports detailing Provider’s compliance with the Agreement, including the Performance Reports, and Provider’s compliance with its responsibilities under the Service Agreement(s), Provider’s regulatory requirements, Customer Compliance Requirements, Security Requirements, and such other aspects of the Services that Customer reasonably requests; and (ii) reports regarding Software compliance, Asset inventory, Software usage and Asset usage.
Provider and Customer will work together to identify the effect of changes in Laws or Customer Compliance Requirements on the provision and receipt of the Services and will promptly discuss the changes to the Services, if any, required to comply with all Laws and Customer Compliance Requirements.
From time to time Customer may instruct Supplier in writing as to compliance with any of the Customer Compliance Requirements and changes in Supplier’s policies and procedures relating to such compliance (a “Customer Compliance Directive”).
If the Service Provider determines that the performance of the Services requires an interpretation of any aspect of the Customer Compliance Requirements or Procedures Manual(s) (an “Interpretive Issue”), the Service Provider shall present to the Customer compliance officer or his/her designee for such purpose, in writing the factual scenario in issue for resolution.
With respect to new or revised Customer Compliance Requirements (including Customer Compliance Directives) that require sustained and substantive changes in the Services or increases in the resources, level of effort or other costs required to perform the Services, the work may be performed as a Project and the Charges shall be adjusted by Supplier in accordance with the Change Control Procedures.
Notwithstanding anything to the contrary, Customer shall remain solely responsible for determining whether the Services comply with Customer Compliance Requirements or Laws affecting Customer’s internal operations.
If Supplier determines that the performance of the Services requires an interpretation of any aspect of any Procedures Manual, the Customer Compliance Directives or, to the extent known, any of the Customer Compliance Requirements (an “Interpretative Issue”), Supplier shall present to the Customer Compliance Officer or his/her designee for such purpose, in writing the factual scenario in issue for resolution.
Supplier shall also, with Customer’s approval and at Customer’s request, conform the Services in a timely manner to any change in Customer Compliance Requirements (including Customer Compliance Directives).
Such Reports include (i) reports detailing Supplier’s compliance with this Agreement, including, but not limited to, the Performance Reports, and Supplier’s compliance with Responsibilities, Supplier’s regulatory requirements, Customer Compliance Requirements, Security Requirements, and such other aspects of the Services that Customer reasonably requests; and (ii) reports regarding Software compliance, Asset inventory, Software usage and Asset usage.
For new or changed Customer Compliance Requirements (including the Customer Compliance Directives) or other changes to laws (other than those that are the Service Provider’s responsibility pursuant to the immediately preceding sentence) that require increases or result in decreases in the resources required to perform the Services, the Fees will be adjusted by the Service Provider to reflect such increases or decreases through the applicable Change Control Process.