Critical Service Level or CSL definition
Critical Service Level or CSL. Has the meaning set forth in Section 2.1(d) of Schedule B to the General Terms and Conditions Schedule B
Critical Service Level or CSL means those Service Levels that are assigned a Weighting Factor, and for which a Service Level Credit is payable in the event of a Critical Service Level Failure, and are designated by Health Net in accordance with Section 5.3 this Schedule B.