Examples of Critical Service Level Failure in a sentence
If Critical Service Level Failure is required, populate the specific instances which shall constitute Critical Service Level Failure.
The Supplier: agrees that the application of Clause 14.2 is commercially justifiable where a Critical Service Level Failure occurs; and acknowledges that it has taken legal advice on the application of Clause 14.2 and has had the opportunity to price for that risk when calculating the Call Off Contract Charges.
The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 1.2 of Part B of this Call Off Schedule 6 above.
This Call Off Schedule comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance Monitoring Requirements.
The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 87.2 of Part B of this Call Off Schedule 6 above.