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A Non-Critical problem \u2013 a problem which is not a Critical Problem. You hereby warrant and represent as follows:", "size": 1, "hash": "c2d8b8d752a637759c077bfdde571e2e", "id": 9}, {"snippet_links": [{"key": "the-product", "type": "definition", "offset": [29, 40]}, {"key": "without-limiting-the-generality-of-the-foregoing", "type": "clause", "offset": [80, 128]}, {"key": "the-network", "type": "clause", "offset": [175, 186]}], "samples": [{"hash": "9OMxXq0JKmF", "uri": "http://academy.ecisolutions.com/CMSFiles/eci2web/c1/c1812532-b186-46cc-97d8-6a34619330a0.pdf", "label": "academy.ecisolutions.com", "score": 5.0068445206, "published": false}], "snippet": "means any Error that renders the Product inaccessible, unusable or inoperative. Without limiting the generality of the foregoing, Critical Problems shall include events where the network is down or where the Product loses all processing capability.", "size": 1, "hash": "b23611873e29677fc7bd5c6852a248e6", "id": 10}], "next_curs": "Cl0SV2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjkLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIZY3JpdGljYWwtcHJvYmxlbSMwMDAwMDAwYQyiAQJlbhgAIAA=", "definition": {"snippet": "refers to a problem affecting the conveyance of interconnected calls between SingTel\u2019s Network and the Requesting Licensee\u2019s Network including, but not limited to, problems that result from deviations by the Requesting Licensee from the specifications that it provided to SingTel;", "title": "Critical Problem", "size": 51, "id": "critical-problem", "examples": ["Business <strong>Critical Problem</strong> that results in a major loss of service to all or substantially all Authorized Users.", "Downtime will end as soon as the <strong>Critical Problem</strong> is cured and emsCharts is available for use without a <strong>Critical Problem</strong>.", "In this written request LICENSEE shall define the problem, the reason for request, the qualification of the problem, as a Minor Problem or <strong>Critical Problem</strong>, as well as the name(s), telephone number and fax number of LICENSEE&#x27;s employee to be contacted.", "Downtime will commence when Customer notifies Vendor that emsCharts is unavailable for use as a result of a <strong>Critical Problem</strong>.", "In the event the problem is a <strong>Critical Problem</strong>, the technical contract administrator shall contact LICENSEE&#x27;s contact person within twenty-four (24) hours after receipt of the written request in order to acknowledge the receipt of the request and shall propose a schedule for the support.", "Notwithstanding the foregoing, if in accordance with this section an OpenTV engineer travels to Licensee\u2019s on site location in order to resolve the problem and determines that as a result of the <strong>Critical Problem</strong> the Product fails to perform in accordance with the Documentation, then all related costs and expenses incurred in connection with remedying the <strong>Critical Problem</strong> shall be borne by OpenTV.", "Severity 1 <strong>Critical Problem</strong>, Critical Error with no workaround A <strong>critical Problem</strong> makes the continued usage of all critical functions that functioned previously in the production environment of the supported release of the Software impossible and prevents the customer from normal usage across all Site installations of the Software.", "Seller will use commercially reasonable efforts to provide a Work-Around or Permanent Solution (subject to the restrictions described in the preceding sentence) within [*] hours of a <strong>Critical Problem</strong> being reported to Seller by Nortel Networks; provided, however, for purposes of Seller\u2019s Standard and Enhanced Support Packages, Seller will only be obligated to provide the Work-Around or Permanent Solution within [*] business days, rather than [*] hours.", "With respect to a <strong>Critical Problem</strong> report that is not resolved in less than *, TRX will: a) promptly assign a data analyst to investigate the error; b) provide AXP with status updates every * until resolution; and c) use reasonable efforts to provide a workaround or correction on an urgent, first priority basis.", "Severity Levels and the associated EZOPS response procedures are defined as follows: S1 <strong>Critical Problem</strong>: Subscriber&#x27;s service is down or Subscriber is experiencing a problem causing a severe loss of service which limits critical functionality."], "related": [["critical-path", "Critical Path", "Critical Path"], ["critical-habitat", "Critical habitat", "Critical habitat"], ["critical", "Critical", "Critical"], ["critical-group", "Critical group", "Critical group"], ["problem", "Problem", "Problem"]], "related_snippets": [], "updated": "2026-02-07T04:24:37+00:00"}, "json": true, "cursor": ""}}