Critical Performance Indicators definition

Critical Performance Indicators or “CPI” shall have the meaning given in Schedule G.
View Source
Critical Performance Indicators or “CPIs” means those Service Levels which are (i) described in Section 4.13 (Service Level Matrix) as a CPI and (ii) for which a Service Level Credit may apply. Each CPI has a Target Service Level and a Minimum Service Level associated with it, unless otherwise specified.
View Source
Critical Performance Indicators means, (i) for each Statement of Work, those performance measurements and related performance targets identified as such in the Service Level Exhibits or elsewhere in the Agreement, failure to achieve which will result in the payment of a specified Performance Credit.
View Source

Examples of Critical Performance Indicators in a sentence

  • The annual Program Assessment/Risk Assessment will provide the information to determine if the Critical Performance Indicators are still the “best representation of program health” and enable true monitoring of the program, or if they need to be redefined.

  • The dashboard, based on the Critical Performance Indicators, will be reviewed for compliance to established performance levels.

  • The failure to complete (A)-(G) above for Critical Performance Indicators will be considered a material breach of the Agreement.

  • If Provider fails to provide the Services under a Statement of Work in accordance with any of one or more Critical Performance Indicators for that Statement of Work, without limiting Customer’s other remedies, Provider will incur the Performance Credits identified in the Service Level Exhibits.

  • If Provider does not meet the Critical Performance Indicators, Provider will pay Customer the Performance Credits specified in Exhibit C (Service Levels and Performance Credits) in accordance with the MSA.

  • If Provider fails to meet Critical Performance Indicators (as defined in Exhibit 2), Company shall receive a monetary credit against the Fees calculated in accordance with Exhibit 2.

  • Service Level Credits are only a reduction in price to reflect the reduced value of the Services and are not liquidated damages for Provider’s failure to meet Critical Performance Indicators.


More Definitions of Critical Performance Indicators

Critical Performance Indicators or “CPIs” means those Service Levels which are (i) described in the applicable “Service Level Matrix” Schedule as a CPI and (ii) for which a Service Level Credit may be payable. Each CPI has an Expected Service Level and a Minimum Service Level associated with it, unless otherwise specified.
View Source