{"component": "definition", "props": {"groups": [{"size": 26, "snippet": "means the practice of charging Customers for services that they have not ordered or have been sold in a deceptive manner such that the customer is not reasonably aware of the nature or price of the service for which he or she is being charged.", "samples": [{"hash": "1XwQ4W6bSTE", "uri": "http://regulations.delaware.gov/register/january2008/proposed/11%20DE%20Reg%20901%2001-01-08.htm", "label": "Notice", "score": 14.1704311371, "published": false}, {"hash": "j7Bv4DoJ8oG", "uri": "https://regulations.delaware.gov/register/july2011/final/15%20DE%20Reg%20102%2007-01-11.pdf", "label": "regulations.delaware.gov", "score": 5.743326664, "published": false}, {"hash": "eVW3KwmrpAE", "uri": "https://depsc.delaware.gov/wp-content/uploads/sites/54/2017/03/7984.pdf", "label": "depsc.delaware.gov", "score": 5.718685627, "published": false}], "snippet_links": [{"key": "the-practice", "type": "clause", "offset": [6, 18]}, {"key": "for-services", "type": "clause", "offset": [41, 53]}, {"key": "the-customer", "type": "definition", "offset": [131, 143]}, {"key": "the-nature", "type": "clause", "offset": [171, 181]}, {"key": "price-of-the-service", "type": "clause", "offset": [185, 205]}], "hash": "6aa3280638b6f556dfbe9b274cd5d484", "id": 1}, {"size": 15, "snippet": "means the addition or deletion of a product or service for which a separate charge is made to a telecommunications service customer\u2019s account without the verified consent of the affected customer. \u201cCramming\u201d does not include the addition of extended area service to a customer account pursuant to board rules, even if an additional charge is made. \u201cCramming\u201d does not include telecommunications services that are initiated or requested by the customer, including dial-around services such as \u201c10-10-XXX,\u201d directory assistance, operator-assisted calls, acceptance of collect calls, and other casual calling by the customer.", "samples": [{"hash": "1KJdXerylti", "uri": "https://www.legis.iowa.gov/docs/aco/bulletincontent/05-01-2024.Regulatory%20Analysis_1713459050097.pdf", "label": "Notice", "score": 23.1059188843, "published": false}, {"hash": "5VXMDVzgkOS", "uri": "https://www.legis.iowa.gov/docs/aco/bulletin/05-01-2024.pdf", "label": "www.legis.iowa.gov", "score": 12.1635866165, "published": false}, {"hash": "1Wc3m9sGeyo", "uri": "https://www.legis.iowa.gov/docs/aco/supplement/12-18-2019.pdf", "label": "www.legis.iowa.gov", "score": 9.9787817001, "published": false}], "snippet_links": [{"key": "deletion-of", "type": "clause", "offset": [22, 33]}, {"key": "product-or-service", "type": "definition", "offset": [36, 54]}, {"key": "a-separate", "type": "definition", "offset": [65, 75]}, {"key": "service-customer", "type": "definition", "offset": [115, 131]}, {"key": "consent-of-the", "type": "clause", "offset": [163, 177]}, {"key": "affected-customer", "type": "definition", "offset": [178, 195]}, {"key": "addition-of", "type": "clause", "offset": [229, 240]}, {"key": "extended-area-service", "type": "definition", "offset": [241, 262]}, {"key": "customer-account", "type": "definition", "offset": [268, 284]}, {"key": "board-rules", "type": "definition", "offset": [297, 308]}, {"key": "additional-charge", "type": "definition", "offset": [321, 338]}, {"key": "telecommunications-services", "type": "definition", "offset": [376, 403]}, {"key": "by-the-customer", "type": "clause", "offset": [436, 451]}, {"key": "directory-assistance", "type": "clause", "offset": [505, 525]}, {"key": "acceptance-of", "type": "clause", "offset": [552, 565]}, {"key": "collect-calls", "type": "clause", "offset": [566, 579]}], "hash": "bd567680cb5413f6886c1108f8dc585e", "id": 2}, {"size": 12, "snippet": "means the placement of unauthorized, misleading, or deceptive charges on a customer's telephone bill for products or services that were never ordered by the customer.", "samples": [{"hash": "aigCvJnqA3G", "uri": "https://oklahoma.gov/content/dam/ok/en/occ/documents/pu/telco-nonousf/modelapps-modeltariffs/2024-11-22-model-tariff-ch55-clec.pdf", "label": "oklahoma.gov", "score": 19.6861019135, "published": false}, {"hash": "8nzpHnBjLqR", "uri": "https://oklahoma.gov/content/dam/ok/en/occ/documents/pu/telco-nonousf/modelapps-modeltariffs/2024-11-26-model-tariff-ch55-data-only.pdf", "label": "oklahoma.gov", "score": 19.6847820282, "published": false}, {"hash": "lHGPDJMx5WA", "uri": "https://oklahoma.gov/content/dam/ok/en/occ/documents/ajls/jls-courts/rules/2024/chapter-55-telecommunications-services-effective-10-1-24.pdf", "label": "oklahoma.gov", "score": 18.4324569702, "published": false}], "snippet_links": [{"key": "placement-of", "type": "definition", "offset": [10, 22]}, {"key": "telephone-bill", "type": "definition", "offset": [86, 100]}, {"key": "products-or-services", "type": "definition", "offset": [105, 125]}, {"key": "by-the-customer", "type": "clause", "offset": [150, 165]}], "hash": "cb728453c29f24c2e683a54e1accc3d4", "id": 3}, {"size": 11, "snippet": "means a submission or inclusion of unauthorized, misleading, or deceptive charges for products or services on a customer's utility bill. Cramming does not include charges required or explicitly authorized by law.", "samples": [{"hash": "c6rvxu21RUC", "uri": "https://puc.nh.gov/Regulatory/CASEFILE/2012/12-036/LETTERS-MEMOS-TARIFFS/12-036%202013-11-07%20NHTA%20COMMENTS%20ON%20FINAL%20DRAFT%20RULES%20PROPOSAL.PDF", "label": "puc.nh.gov", "score": 10.8959617615, "published": false}, {"hash": "30J9W7sBpZx", "uri": "https://puc.nh.gov/Regulatory/CASEFILE/2012/12-036/LETTERS-MEMOS-TARIFFS/12-036%202013-06-26%20NHTA%20COMMENTS-REDLINED.PDF", "label": "puc.nh.gov", "score": 10.8165636063, "published": false}, {"hash": "lkE3YttO7w9", "uri": "https://www.puc.nh.gov/regulatory/CASEFILE/2012/12-036/LETTERS-MEMOS-TARIFFS/12-036%202013-11-07%20NHTA%20COMMENTS%20ON%20FINAL%20DRAFT%20RULES%20PROPOSAL-REDLINED.PDF", "label": "www.puc.nh.gov", "score": 10.3552360535, "published": false}], "snippet_links": [{"key": "inclusion-of", "type": "clause", "offset": [22, 34]}, {"key": "products-or-services", "type": "definition", "offset": [86, 106]}, {"key": "utility-bill", "type": "definition", "offset": [123, 135]}, {"key": "authorized-by", "type": "definition", "offset": [194, 207]}], "hash": "eed80c2e0f4a13dc2cee6402de9eeee4", "id": 4}, {"size": 9, "snippet": "Before new charges appear on your bill, Just Energy must inform you of the product or service, all associated charges, and how these charges will be billed and obtain your consent to purchase the product or service. If you believe your bill includes unauthorized charges, you may contact Just Energy to dispute the charges and file a complaint with the PUCT. Just Energy will not terminate your service or file an unfavorable credit report against you for nonpayment of disputed charges, unless the dispute is resolved against you. If the charges are unauthorized, Just Energy will cease charging you for the unauthorized service or product, remove the unauthorized charge from your bill, and refund or credit all money you paid for any unauthorized charge within 45 business days. If charges are not refunded or credited within three billing cycles, interest shall be paid to you on the amount of any unauthorized charge until it is refunded or credited, calculated at an annual rate established by the PUCT. You may request all billing records under Just Energy\u2019s control related to any unauthorized charge within 15 days after the date the unauthorized charge is removed from your bill. Just Energy will not re-bill you for any charges determined to be unauthorized. Payment Arrangement/Plan: Payment Arrangement/Plan: If you cannot pay your bill, please call Just Energy immediately. Just Energy offers level/ average payment plans to customers who are not currently delinquent in payment. Just Energy may offer you a payment arrangement that allows you to pay your bill after your due date, but before your next bill is due. Just Energy may offer you a deferred payment plan, which allows you to pay an outstanding bill in installments that extend beyond the due date of your next bill. Deferred Payment Plans must be offered (unless the customer previously defaulted or is already on a Deferred or Level Payment Plan) during summer months (July \u2013 September) and winter months (January", "samples": [{"hash": "7QvuumCqp2n", "uri": "/contracts/7QvuumCqp2n#cramming", "label": "Residential Terms of Service", "score": 20.5140323639, "published": true}, {"hash": "5HBfGqmvpq0", "uri": "/contracts/5HBfGqmvpq0#cramming", "label": "Terms of Service", "score": 20.340177536, "published": true}, {"hash": "3Rg5akyLy2t", "uri": "/contracts/3Rg5akyLy2t#cramming", "label": "Terms of Service", "score": 20.1088294983, "published": true}], "snippet_links": [{"key": "new-charges", "type": "clause", "offset": [7, 18]}, {"key": "your-bill", "type": "clause", "offset": [29, 38]}, {"key": "just-energy", "type": "definition", "offset": [40, 51]}, {"key": "product-or-service", "type": "definition", "offset": [75, 93]}, {"key": "associated-charges", "type": "clause", "offset": [99, 117]}, {"key": "consent-to-purchase", "type": "clause", "offset": [172, 191]}, {"key": "unauthorized-charges", "type": "clause", "offset": [250, 270]}, {"key": "the-charges", "type": "clause", "offset": [311, 322]}, {"key": "file-a-complaint", "type": "clause", "offset": [327, 343]}, {"key": "your-service", "type": "clause", "offset": [390, 402]}, {"key": "credit-report", "type": "clause", "offset": [426, 439]}, {"key": "disputed-charges", "type": "clause", "offset": [470, 486]}, {"key": "the-dispute", "type": "clause", "offset": [495, 506]}, {"key": "unauthorized-service", "type": "definition", "offset": [609, 629]}, {"key": "refund-or-credit", "type": "clause", "offset": [693, 709]}, {"key": "business-days", "type": "definition", "offset": [767, 780]}, {"key": "billing-cycles", "type": "clause", "offset": [835, 849]}, {"key": "annual-rate", "type": "clause", "offset": [973, 984]}, {"key": "billing-records", "type": "clause", "offset": [1030, 1045]}, {"key": "related-to", "type": "definition", "offset": [1074, 1084]}, {"key": "days-after", "type": "definition", "offset": [1119, 1129]}, {"key": "payment-arrangement", "type": "definition", "offset": [1270, 1289]}, {"key": "payment-plans", "type": "clause", "offset": [1422, 1435]}, {"key": "in-payment", "type": "clause", "offset": [1482, 1492]}, {"key": "to-pay", "type": "clause", "offset": [1558, 1564]}, {"key": "due-date", "type": "clause", "offset": [1586, 1594]}, {"key": "deferred-payment-plan", "type": "clause", "offset": [1658, 1679]}, {"key": "date-of", "type": "clause", "offset": [1768, 1775]}, {"key": "the-customer", "type": "definition", "offset": [1839, 1851]}, {"key": "summer-months", "type": "definition", "offset": [1931, 1944]}, {"key": "july-september", "type": "clause", "offset": [1946, 1962]}, {"key": "winter-months", "type": "definition", "offset": [1968, 1981]}], "hash": "0078ed6510439add7cdc156718dc00b5", "id": 5}, {"size": 8, "snippet": "means the fraudulent adding of unauthorized charges to a consumer\u2019s phone bill.", "samples": [{"hash": "h7OGcE1hNQ0", "uri": "https://www.txt.ca/wp-content/uploads/2021/11/Canadian-Common-Short-Code-Application-Guidelines-Version-3-9-Final.pdf", "label": "www.txt.ca", "score": 10.9315538406, "published": false}, {"hash": "hrwTFalByPz", "uri": "https://www.txt.ca/wp-content/uploads/2020/11/Canadian-Common-Short-Code-Application-Guidelines-Version-3-8-Final.pdf", "label": "www.txt.ca", "score": 10.4195756912, "published": false}, {"hash": "8pUCq5wHji", "uri": "https://www.txt.ca/wp-content/uploads/2018/09/Canadian-Common-Short-Code-Application-Guidelines-Version-3-6-FINAL.pdf", "label": "www.txt.ca", "score": 9.8761119843, "published": false}], "snippet_links": [{"key": "unauthorized-charges", "type": "clause", "offset": [31, 51]}], "hash": "0696f85d5d334f4a2194b146386ab29a", "id": 6}, {"size": 8, "snippet": "Before any new charges are included on your electric bill, your REP must inform you of the product or service, all associated charges, how these charges will appear on your electric bill and obtain your consent to accept the product or", "samples": [{"hash": "gEDLPvoHzrL", "uri": "/contracts/gEDLPvoHzrL#cramming", "label": "Terms of Service Agreement", "score": 22.5249824524, "published": true}, {"hash": "37zwogtBV5P", "uri": "/contracts/37zwogtBV5P#cramming", "label": "Terms of Service Agreement", "score": 22.5249824524, "published": true}, {"hash": "bLTwfYROYjE", "uri": "/contracts/bLTwfYROYjE#cramming", "label": "Terms of Service Agreement", "score": 21.8172492981, "published": true}], "snippet_links": [{"key": "new-charges", "type": "clause", "offset": [11, 22]}, {"key": "electric-bill", "type": "definition", "offset": [44, 57]}, {"key": "product-or-service", "type": "definition", "offset": [91, 109]}, {"key": "associated-charges", "type": "clause", "offset": [115, 133]}, {"key": "consent-to", "type": "clause", "offset": [203, 213]}], "hash": "bd3f3f58b24cf7dc7342b4c58053e9d1", "id": 7}, {"size": 5, "snippet": "Antes de que aparezcan nuevos cargos en su cuenta, Just Energy debe informarle sobre el producto o servicio, todos los cargos asociados, c\u00f3mo ser\u00e1n facturados estos cargos, y obtener su consentimiento para comprar el producto o servicio. Si usted cree que su cuenta incluye cargos no autorizados, puede ponerse en contacto con Just Energy para debatir los cargos y presentar una queja ante la PUCT. Just Energy no dar\u00e1 por terminado su servicio ni emitir\u00e1 un informe de cr\u00e9dito desfavorable en su contra por el no pago de cargos en debate, a no ser que la controversia sea resuelta en su contra. Si los cargos son no autorizados, Just Energy dejar\u00e1 de cobrarle el servicio o producto no autorizado, retirar\u00e1 el cargo no autorizado de su cuenta, y le reembolsar\u00e1 o acreditar\u00e1 toda suma de dinero pagada por usted por todo cargo no autorizado dentro de los siguientes 45 \u2587\u2587\u2587\u2587 h\u00e1biles. Si los cargos no le son reembolsados o acreditados en un plazo de tres ciclos de facturaci\u00f3n, le deber\u00e1n ser pagados intereses sobre el monto de todo cargo no autorizado hasta tanto \u00e9ste le sea reembolsado o acreditado, calculados a una tasa anual establecida por el PUCT. Usted puede solicitar todos los registros que est\u00e9n bajo el control de Just Energy relacionados a todo cargo no autorizado en su factura, en un per\u00edodo de 15 \u2587\u2587\u2587\u2587 luego de la fecha en que los cargos no autorizados \u2587\u2587\u2587\u2587 retirados de su cuenta. Just Energy no le volver\u00e1 a facturar ning\u00fan cargo que haya sido determinado como no autorizado. Plan/Acuerdo de pagos: Si Ud. no puede pagar su factura, s\u00edrvase llamar de inmediato a Just Energy. Just Energy ofrece planes de pagos parejos o en base a promedios a los clientes no morosos. Just Energy podr\u00e1 ofrecerle un acuerdo de pagos que le permitir\u00e1 pagar su factura despu\u00e9s de la fecha de vencimiento, pero antes del vencimiento de la pr\u00f3xima factura. Just Energy podr\u00e1 ofrecerle un plan de pago diferido que le permitir\u00e1 pagar una factura pendiente en cuotas que podr\u00e1n extenderse m\u00e1s all\u00e1 de la fecha de vencimiento de su pr\u00f3xima factura. Los Planes de Pago Diferido deber\u00e1n ofrecerse (a menos que el cliente hubiera incumplido con anterioridad o se hubiera ya incorporado a un Plan de Pago Diferido o Pagos Parejos) durante los meses de verano (\u2587\u2587\u2587\u2587\u2587 a Septiembre) y los meses de invierno (Enero a Febrero) o durante eventos clim\u00e1ticos extremos, a los siguientes clientes residenciales: (a) LITE-UP (b) Cuidado Cr\u00edtico/Afecci\u00f3n Cr\u00f3nica (c) aquellos que expresen incapacidad de pagar en tanto no hubieran sufrido desconexi\u00f3n en los 12 meses anteriores, presentado m\u00e1s de dos pagos insuficientes durante los 12 meses anteriores, o recibido", "samples": [{"hash": "7QvuumCqp2n", "uri": "/contracts/7QvuumCqp2n#cramming", "label": "Residential Terms of Service", "score": 20.5140323639, "published": true}, {"hash": "5HBfGqmvpq0", "uri": "/contracts/5HBfGqmvpq0#cramming", "label": "Terms of Service", "score": 20.340177536, "published": true}, {"hash": "6Dz63PPTaL3", "uri": "/contracts/6Dz63PPTaL3#cramming", "label": "Terms of Service", "score": 20.2635173798, "published": true}], "snippet_links": [{"key": "just-energy", "type": "definition", "offset": [51, 62]}, {"key": "pago-de", "type": "definition", "offset": [514, 521]}], "hash": "c608673d410c2f8b77230a24ce0e76e4", "id": 8}, {"size": 3, "snippet": "antes de que aparezcan nuevos cargos en su factura, su REP debe informarle sobre el producto o servicio, todos los cargos asociados y c\u00f3mo se facturar\u00e1n estos cargos y debe obtener su consentimiento para comprar el producto o servicio. Si cree que su factura incluye cargos no autorizados, puede comunicarse con su REP para disputar los cargos y presentar una queja ante la PUCT. Su REP no cancelar\u00e1 su servicio ni presentar\u00e1 un informe de cr\u00e9dito desfavorable en su contra por falta de pago de los cargos en disputa, a menos que la disputa se resuelva en su contra. Si los cargos no est\u00e1n autorizados, su REP dejar\u00e1 de cobrarle por el servicio o producto no autorizado, eliminar\u00e1 el cargo no autorizado de su factura y le reembolsar\u00e1 o acreditar\u00e1 todo el dinero que pag\u00f3 por cualquier cargo no autorizado dentro de los 45 \u2587\u2587\u2587\u2587 h\u00e1biles. Si los cargos no se reembolsan o acreditan dentro de los tres ciclos de facturaci\u00f3n, \u2587\u2587 \u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587 intereses sobre el monto de cualquier cargo no autorizado hasta que se reembolse o acredite, calculados a una tasa anual establecida por la PUCT. Puede solicitar todos los registros de facturaci\u00f3n bajo el control de su REP relacionados con cualquier cargo no autorizado dentro de los 15 \u2587\u2587\u2587\u2587 posteriores a la fecha en que se elimin\u00f3 el cargo no autorizado de su factura. Su REP no le volver\u00e1 a facturar ning\u00fan cargo que se determine no autorizado.", "samples": [{"hash": "5dSHG8n5ysa", "uri": "/contracts/5dSHG8n5ysa#cramming", "label": "Terms of Service", "score": 27.7091026306, "published": true}, {"hash": "kjAGnNwqCh0", "uri": "/contracts/kjAGnNwqCh0#cramming", "label": "Terms of Service", "score": 27.7077350616, "published": true}, {"hash": "jjJXat6cQnq", "uri": "/contracts/jjJXat6cQnq#cramming", "label": "Terms of Service", "score": 27.4531135559, "published": true}], "snippet_links": [{"key": "pago-de", "type": "definition", "offset": [487, 494]}], "hash": "724279df010268a24503b71bd83f056b", "id": 9}, {"size": 3, "snippet": "means billing for goods or services not requested or authorized by a", "samples": [{"hash": "2qAA9In7icT", "uri": "http://www.legis.ga.gov/Legislation/20012002/19904.pdf", "label": "www.legis.ga.gov", "score": 8.1704311371, "published": false}, {"hash": "a4ApCXL5bGd", "uri": "http://www.legis.ga.gov/Legislation/20012002/16897.pdf", "label": "www.legis.ga.gov", "score": 8.1704311371, "published": false}], "snippet_links": [{"key": "goods-or-services", "type": "definition", "offset": [18, 35]}, {"key": "not-requested", "type": "clause", "offset": [36, 49]}, {"key": "authorized-by", "type": "definition", "offset": [53, 66]}], "hash": "f70ee7f99f7a78e75945eef612b39b6c", "id": 10}], "next_curs": "ClUST2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjELEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIRY3JhbW1pbmcjMDAwMDAwMGEMogECZW4YACAA", "definition": {"size": 112, "snippet": "means the practice of charging Customers for services that they have not ordered or have been sold in a deceptive manner such that the customer is not reasonably aware of the nature or price of the service for which he or she is being charged.", "title": "Cramming", "id": "cramming", "examples": ["The Cooperative shall have the right to terminate the certification of a supplier if it is determined the Electric Supplier has engaged in Slamming, <strong>Cramming</strong> or other unethical tactics.", "Agent acknowledges and will strictly adhere to Section 7, CloudWest\u2019s Policies and Procedures Regarding Slamming and <strong>Cramming</strong> Prevention.", "Customer authorizes Verizon to provide the following blocks: International Block, 900/976 Block, <strong>Cramming</strong> Block, 3rd Party Billing Block.", "<strong>Cramming</strong> occurs when a customer is charged for products or services they have not ordered or may not have ever received.", "Agent shall acknowledge and strictly adhere to Section 7, N2NET\u2019s Policies and Procedures Regarding Slamming and <strong>Cramming</strong> Prevention.", "<strong>Cramming</strong> occurs when a Customer is charged for products or services they have not ordered or may not have ever received.", "<strong>Cramming</strong> Submission of unauthorized charges in the End User\u2019s telephone \u2587\u2587\u2587\u2587."], "related": [["slamming", "Slamming", "Slamming"], ["programming", "Programming", "Programming"], ["game", "Game", "Game"], ["traffic", "Traffic", "Traffic"], ["filter", "Filter", "Filter"]], "related_snippets": [], "updated": "2025-07-26T06:21:25+00:00"}, "json": true, "cursor": ""}}