Contact Centres definition

Contact Centres means the business unit comprised of Call Centres, Customer Relations and Customer Journey Management
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Contact Centres means the customer service centre(s) through which the Service Provider interfaces with Customers and which handles, inter alia, Enquiries, Complaints, Charge Payments and payments of Penalty Charges by telephone (including IVR), SMS, minicom, post, fax, Web and/or by email;
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Examples of Contact Centres in a sentence

  • This Centre is a Member of the National Association of Child Contact Centres and operates in accordance with its National Standards for Child Contact Centres.

  • The TOC Interface Management Plan (IMP) (TFC-PLN-102) is part of the TOC PEMP.

  • The CCCs status will be amended in the NACCC Directory of Child Contact Centres and the NACCC website The NACCC information line will not give out its details to referrers or enquirers.

  • Copies are available for inspection at the Council’s offices in Dereham and Thetford, as well as Customer Contact Centres in Dereham, Thetford, Attleborough, Swaffham and Watton.

  • For full-time and part-time employees, in Contact Centres and Service Centres, payment for all hours of duty on Saturday shall be at the ordinary hourly salary rate plus fifty (50) per cent.

  • This regulation was replaced in 2012 by Decree No. 92/2012 Coll., The Minimum Requirements for Material and Technical Equipment of Health Facilities and Home Care Contact Centres.

  • NACCC produces a Guidance Manual that underpins the National Standards and gives Child Contact Centres clear guidelines on all issues that may occur in Centres.

  • One option is to use the existing network of the National Association of Child Contact Centres (NACCC) as part of a nationally coordinated, age-appropriate information dissemination strategy.

  • The CCCs status will be amended in the NACCC Directory of Child Contact Centres and the NACCC websiteThe NACCC information line will not give out its details to referrers or enquirers.Where Cafcass / Cafcass Cymru, Government, Local Authorities or a Health and Social Care Trust is a funder or referrer to the centre they will be notified.

  • For a more detailed description of the of questions and problems handled by the EU information and assistance services (i.e. Europe Direct Contact Centres (EDCC), Your Europe Advice (YEA, former Citizens Signpost Service), European Consumer Centres (ECC), Enterprise Europe Network and SOLVIT) in 2009, see section 8.1.3 of Annex I.effective time devoted to this procedure as well as the fees paid).

Related to Contact Centres

  • Data Centre or "DC" means the primary centre where data, software, computer systems and associated components, such as telecommunication and storage systems, redundant or backup power supplies, redundant data communications, environment controls and security devices are housed and operated from;

  • Contact hour means an hour of training received through direct instruction.

  • Contact adhesive means a non-aerosol adhesive that: (i) is designed for application to both surfaces to be bonded together, and (ii) is allowed to dry before the two surfaces are placed in contact with each other, and (iii) forms an immediate bond that is impossible, or difficult, to reposition after both adhesive- coated surfaces are placed in contact with each other, and (iv) does not need sustained pressure or clamping of surfaces after the adhesive-coated surfaces have been brought together using sufficient momentary pressure to establish full contact between both surfaces. “Contact Adhesive” does not include rubber cements that are primarily intended for use on paper substrates. “Contact Adhesive” also does not include vulcanizing fluids that are designed and labeled for tire repair only.

  • Contact therapy system means a therapeutic radiation machine with a short target to skin distance (TSD), usually less than five centimeters.

  • Contact Hour Funds means the funds paid or payable by the Department under this Contract for the Scheduled Hours of supervised training and assessment reported for a Skills First Student. Contract means this VET Funding Contract and includes all schedules, annexures, attachments, plans and specifications and exhibits to it. Contract Notification means a document issued by the Department via the SVTS that either provides specific information or advice about aspects of this Contract or formally notifies the Training Provider of a variation to this Contract. Control means, with regard to an entity:

  • Contactless means a payment feature that provides You with a way to pay by tapping the Card on a point–of–sale terminal reader for transactions of up to a specified limit.

  • Network pharmacy means any pharmacy that has an agreement to accept our pharmacy allowance for prescription drugs and diabetic equipment/supplies covered under this agreement. All other pharmacies are NON-NETWORK PHARMACIES. The one exception and for the purpose of specialty Prescription Drugs, only specialty pharmacies that have an agreement to accept our pharmacy allowance are network pharmacies and all others pharmacies are non-network pharmacies.

  • Internet Services means the Services provided to you by us using broadband technology to enable you to gain access to the Internet and certain other Services whether by a personal computer, television or other device;

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.

  • Integrated Services Digital Network (ISDN means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two (2) 64 Kbps bearer channels and one (1) 16 Kbps data channel (2B+D).

  • Contact Persons means persons identified by the Parties as persons who are responsible for the execution of the Agreement and whose names are set out in clause 35 below and who can be substituted in writing from time to time;

  • Pharmacy services means the practice of pharmacy as defined in chapter 18.64 RCW and includes any drugs or devices as defined in chapter 18.64 RCW.

  • Data Services The Customer will receive a discount equal to 25% for the following Data Services: Access: Standard VBS2 Guide local loop charges for DS-1 Access and DS-3 Access Service.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Pharmacist services means products, goods, and services, or any combination of products, goods, and services, provided as a part of the practice of pharmacy.

  • Contact Information means information to enable an individual at a place of business to be contacted and includes the name, position name or title, business telephone number, business address, business email or business fax number of the individual;

  • Beta Services means Xxxxxx services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.

  • Air-to-ground radiotelephone service means a radio service, as that term is defined in 47 CFR 22.99, in which common carriers are authorized to offer and provide radio telecommunications service for hire to subscribers in aircraft.

  • LCC-300 Cost Centre I EXTERNAL WORKS Lump Sum Breakdown I15 : Gas Main Lump Sum Item LSI15.1 I15.1 : Gas Main Contractor's Other Charges The Contractor shall enter hereunder any specific item of work or obligation or thing which is necessary for the execution of the Works, as required by the Contract, which has been omitted from or has not been separately itemised in this Lump Sum Breakdown and for which a separate charge is required. The unit of measurement for any Contractor's Other Charge shall be "sum", with Quantity and Rate columns entered with "N/A". ------------------------------------------------------------------------------------------------------------------- Total of Lump Sum Item LSI15.1 *** ------------ *** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. [STAMP]

  • Business Centre means each of the places so specified in the relevant Pricing Supplement.

  • Satellite services means communications capabilities that utilize an on-orbit satellite for transmitting the signal from one location to another.

  • Hospice services means palliative and supportive care and other services provided by an interdisciplinary team under the direction of an identifiable hospice administration to terminally ill hospice patients and their families to meet the physical, nutritional, emotional, social, spiritual, and special needs experienced during the final stages of illness, dying, and bereavement, as defined in Minnesota Statutes, § 144A.75, subd. 8, and includes the set of services as determined by the Medicare program under §1861(dd) of the Social Security Act and defined in 42 CFR § 418.3.

  • Environmental Management Framework or “EMF” means the framework adopted by the Recipient through its Ministry of Planning and Investment’s Decision No 116/QD-BKH dated January 22, 2010 and referred to in the paragraph 2 of Section I.C of Schedule 2 to this Agreement, which sets out the environmental protection measures in respect of the Project, as well as administrative and monitoring arrangements to ensue the implementation of said framework, as said Environmental Management Framework may be revised from time to time with the prior concurrence of the Association.

  • Detailed telecommunications billing service means an ancillary service of separately stating information pertaining to individual calls on a customer's billing statement.

  • Integrated Services Digital Network (ISDN) means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two 64 Kbps bearer channels and one 16 Kbps data channel (2B+D).