{"component": "definition", "props": {"groups": [{"samples": [{"hash": "eCdtmAu615L", "uri": "https://www.bcbstx.com/tx/documents/group/benefit-booklets/2025/bb_shsj56bavstxo_tx_2025.pdf", "label": "www.bcbstx.com", "score": 19.7173881531, "published": false}, {"hash": "4jG42wLb24t", "uri": "https://www.bcbstx.com/tx/documents/group/benefit-booklets/2025/bb_shia03bavstxo_tx_2025.pdf", "label": "www.bcbstx.com", "score": 19.7173881531, "published": false}, {"hash": "gpHOCxCKOfl", "uri": "https://www.bcbstx.com/tx/documents/group/benefit-booklets/2025/bb_bhia01bavstxo_tx_2025.pdf", "label": "www.bcbstx.com", "score": 19.7173881531, "published": false}], "snippet": "means any dissatisfaction expressed by a Complainant orally or in writing to HMO about any aspect of HMO\u2019s operation, including, but not limited to:", "snippet_links": [{"key": "in-writing", "type": "definition", "offset": [63, 73]}, {"key": "not-limited", "type": "clause", "offset": [133, 144]}], "size": 438, "hash": "b43a492f820bc641d25ef407bda52f36", "id": 1}, {"samples": [{"hash": "jRmFMWBLwnk", "uri": "/contracts/jRmFMWBLwnk#complaint", "label": "Framework Agreement", "score": 26.1704311371, "published": true}, {"hash": "gvolPcYANYt", "uri": "/contracts/gvolPcYANYt#complaint", "label": "Framework Agreement", "score": 22.9685153961, "published": true}, {"hash": "f94DIMxeuXs", "uri": "/contracts/f94DIMxeuXs#complaint", "label": "Framework Agreement", "score": 22.9685153961, "published": true}], "snippet": "means any formal written complaint raised by a Contracting Body in relation to the performance of this Framework Agreement or any Call-Off Contract in accordance with Clause 44 (Complaints Handling and Resolution);", "snippet_links": [{"key": "written-complaint", "type": "definition", "offset": [17, 34]}, {"key": "contracting-body", "type": "clause", "offset": [47, 63]}, {"key": "in-relation-to", "type": "clause", "offset": [64, 78]}, {"key": "the-performance", "type": "clause", "offset": [79, 94]}, {"key": "agreement-or", "type": "definition", "offset": [113, 125]}, {"key": "in-accordance-with", "type": "clause", "offset": [148, 166]}, {"key": "clause-44", "type": "clause", "offset": [167, 176]}, {"key": "complaints-handling-and-resolution", "type": "clause", "offset": [178, 212]}], "size": 385, "hash": "95f75304d24f1b8900967c94645f2d82", "id": 2}, {"samples": [{"hash": "5lL5VAQW7qQ", "uri": "https://resources.finalsite.net/images/v1721906299/oesuorg/fzn9cijff7rkzgouituk/2024-2025ParentStudentHandbookFINAL7-24-24copy.pdf", "label": "Voluntary Agreement", "score": 23.1230430603, "published": false}, {"hash": "5TPqe6SA7Cr", "uri": "https://resources.finalsite.net/images/v1725037365/bsuvtorg/pl9etrsmgjrg2syslkjy/C10-PreventionofHarassmentHazingandBullyingofStudents2020.pdf", "label": "resources.finalsite.net", "score": 20.1815986633, "published": false}, {"hash": "33RG3dwbwau", "uri": "https://resources.finalsite.net/images/v1728070021/lnsuorg/ewtmrrbnnijpogbnyawc/CESParentHandbook24-25.pdf", "label": "resources.finalsite.net", "score": 19.5609130859, "published": false}], "snippet": "means an oral or written report information provided by a student or any person to an employee alleging that a student has been subjected to conduct that may rise to the level of hazing, harassment or bullying.", "snippet_links": [{"key": "information-provided-by", "type": "clause", "offset": [32, 55]}, {"key": "a-student", "type": "definition", "offset": [56, 65]}, {"key": "any-person", "type": "clause", "offset": [69, 79]}, {"key": "an-employee", "type": "definition", "offset": [83, 94]}, {"key": "harassment-or-bullying", "type": "definition", "offset": [187, 209]}], "size": 200, "hash": "49edc563e25edcd0562b52e4cb0348fb", "id": 3}, {"samples": [{"hash": "lVzsSbgDtiH", "uri": "https://www.elr.info/sites/default/files/files-pdf/Manitowoc%20Co%20Inc.pdf", "label": "www.elr.info", "score": 19.8435211182, "published": false}, {"hash": "gPoO03dkD5k", "uri": "https://climatecasechart.com/wp-content/uploads/case-documents/2024/20241217_docket-224-cv-04269_consent-decree.pdf", "label": "climatecasechart.com", "score": 17.7365722656, "published": false}, {"hash": "dcLgWKzFdzN", "uri": "https://www.justice.gov/enrd/media/1380756/dl?inline", "label": "www.justice.gov", "score": 17.7193546295, "published": false}], "snippet": "means the complaint filed by the United States in this action;", "snippet_links": [{"key": "the-united-states", "type": "definition", "offset": [29, 46]}, {"key": "this-action", "type": "definition", "offset": [50, 61]}], "size": 181, "hash": "3d584c0904d1972bbe50cb31963b128d", "id": 4}, {"samples": [{"hash": "7BTjnnhq4bD", "uri": "https://wyoleg.gov/arules/2012/rules/ARR24-107P.pdf", "label": "Notice", "score": 21.9953022003, "published": false}, {"hash": "5Q3aSkCEK29", "uri": "https://difi.az.gov/sites/default/files/model-law-651%20Fall%202023.pdf", "label": "difi.az.gov", "score": 16.6535968781, "published": false}, {"hash": "42Sj9OQLyl8", "uri": "https://docs.legis.wisconsin.gov/code/register/2001/545b/insert/ins3.pdf", "label": "docs.legis.wisconsin.gov", "score": 14.9691553116, "published": false}], "snippet": "means any dissatisfaction expressed by an individual concerning a Medicare Select issuer or its network providers.", "snippet_links": [{"key": "an-individual", "type": "clause", "offset": [39, 52]}, {"key": "medicare-select-issuer", "type": "definition", "offset": [66, 88]}, {"key": "network-providers", "type": "clause", "offset": [96, 113]}], "size": 177, "hash": "8ada5ba19ab670f2d0d23aee0acc940e", "id": 5}, {"samples": [{"hash": "3v7WsaYGGWg", "uri": "/contracts/3v7WsaYGGWg#complaint", "label": "Insurance Policy", "score": 26.3730316162, "published": true}, {"hash": "4ZuwsEIw7bJ", "uri": "/contracts/4ZuwsEIw7bJ#complaint", "label": "Insurance Policy", "score": 25.943189621, "published": true}, {"hash": "2pj8XQbAxQ5", "uri": "https://irdai.gov.in/documents/37343/993134/IRDAN132RP0020V01202223.pdf/d85d39b5-3a83-735a-94ed-2fb3fc966f67?version=1.0&t=1675766347488&download=true", "label": "irdai.gov.in", "score": 14.7851791382, "published": false}], "snippet": "or \u201cGrievance\u201d means expression (includes communication in the form of electronic mail or other electronic scripts, Inbound Call, SMS, Letter), of dissatisfaction by a complainant with insurer, distribution channels, intermediaries, insurance intermediaries or other regulated entities about an action or lack of action about the standard of service or deficiency of service of such insurer, distribution channels, intermediaries, insurance intermediaries or other regulated entities;", "snippet_links": [{"key": "form-of", "type": "definition", "offset": [63, 70]}, {"key": "electronic-mail", "type": "definition", "offset": [71, 86]}, {"key": "inbound-call", "type": "definition", "offset": [116, 128]}, {"key": "distribution-channels", "type": "definition", "offset": [194, 215]}, {"key": "insurance-intermediaries", "type": "clause", "offset": [233, 257]}, {"key": "other-regulated-entities", "type": "definition", "offset": [261, 285]}, {"key": "lack-of", "type": "clause", "offset": [305, 312]}, {"key": "standard-of-service", "type": "definition", "offset": [330, 349]}, {"key": "service-of", "type": "clause", "offset": [367, 377]}], "size": 111, "hash": "71d66cacfbdc55a51bb7f0f8db9eb81e", "id": 6}, {"samples": [{"hash": "bDOL9m4r0Lj", "uri": "https://www.justice.gov/d9/2025-01/u.s._v._stericycle_stipulation_and_settlement_order.pdf", "label": "www.justice.gov", "score": 17.8891601562, "published": false}, {"hash": "6pm8rrvbljb", "uri": "https://www.justice.gov/enrd/consent-decree/file/1273356/dl", "label": "www.justice.gov", "score": 15.3198814392, "published": false}, {"hash": "aXWb1rE2YIw", "uri": "https://www.elr.info/sites/default/files/files-pdf/Schnitzer%20Steel%20Industries%20Inc.pdf", "label": "www.elr.info", "score": 14.9347410202, "published": false}], "snippet": "means the complaint filed by the United States in this", "snippet_links": [{"key": "the-united-states", "type": "definition", "offset": [29, 46]}], "size": 95, "hash": "f1a0d53ee409be958497e3269f0dd0e9", "id": 7}, {"samples": [{"hash": "4ZDYLYBbZSt", "uri": "https://www.folsomschool.org/cms/lib/NJ02207515/Centricity/Domain/8/Folsom%20Regulations%20revised%208-27-2024.pdf", "label": "www.folsomschool.org", "score": 19.2573776245, "published": false}, {"hash": "dMbGS0jhg30", "uri": "https://www.montagueschool.org/ms/Board%20of%20Education/Board%20Policies/MONTAGUE%20TOWNSHIP%20BOARD%20OF%20EDUCATION%20REGULATION/Montague%20Regulation%20Adopted%20Oct%202023.pdf?1742654968", "label": "www.montagueschool.org", "score": 18.7162132263, "published": false}, {"hash": "k0ySWzyDSXH", "uri": "https://core-docs.s3.amazonaws.com/documents/asset/uploaded_file/1217/ESD/2577969/Edgewater_1000_-_9000_Regulation__10.20.22.pdf", "label": "core-docs.s3.amazonaws.com", "score": 17.4563522339, "published": false}], "snippet": "means an alleged violation of the school district\u2019s Affirmative Action Plan or Policy.", "snippet_links": [{"key": "the-school-district", "type": "definition", "offset": [30, 49]}, {"key": "affirmative-action-plan", "type": "definition", "offset": [52, 75]}], "size": 85, "hash": "0dc3aed91102552b8ecb166fe91517e7", "id": 8}, {"samples": [{"hash": "lXe97PdvPjh", "uri": "https://ag.ny.gov/sites/default/files/court-filings/lilmor-combined-consent-decree-complaint.pdf", "label": "ag.ny.gov", "score": 17.6849346161, "published": false}, {"hash": "63GfG0ftWdC", "uri": "https://www.epa.gov/system/files/documents/2024-12/cahokia-consent-decree.pdf", "label": "www.epa.gov", "score": 17.6714916229, "published": false}, {"hash": "tS58ZsPHqq", "uri": "https://www.justice.gov/d9/2024-12/dkt_no_3-1_-_proposed_consent_decree.pdf", "label": "www.justice.gov", "score": 17.5464363098, "published": false}], "snippet": "means the complaint filed by the United States and the State in this action.", "snippet_links": [{"key": "the-united-states", "type": "definition", "offset": [29, 46]}, {"key": "the-state", "type": "clause", "offset": [51, 60]}, {"key": "this-action", "type": "definition", "offset": [64, 75]}], "size": 84, "hash": "24226df11c3ad4e4a35a56967de5a58e", "id": 9}, {"samples": [{"hash": "4ZDYLYBbZSt", "uri": "https://www.folsomschool.org/cms/lib/NJ02207515/Centricity/Domain/8/Folsom%20Regulations%20revised%208-27-2024.pdf", "label": "www.folsomschool.org", "score": 19.2573776245, "published": false}, {"hash": "klRZLC5I2Af", "uri": "https://core-docs.s3.us-east-1.amazonaws.com/documents/asset/uploaded_file/3410/PTHSD/4654061/Minutes_5-09-24.pdf", "label": "core-docs.s3.us-east-1.amazonaws.com", "score": 19.000579834, "published": false}, {"hash": "fJFh2dHKYIP", "uri": "https://robbinsville.k12.nj.us/pdf/Board_Agendas_Minutes_Supporting_Documentation//Board%20Agendas%20and%20Supporting%20Documentation/2023-2024/20240521%20May%20Regular%20Meeting%20Agenda/Education%20Policy/Attach%20_4%20-%20Second%20Readings.pdf", "label": "robbinsville.k12.nj.us", "score": 18.9830436707, "published": false}], "snippet": "means an alleged discriminatory act or practice.", "snippet_links": [{"key": "discriminatory-act-or-practice", "type": "definition", "offset": [17, 47]}], "size": 77, "hash": "7608f66ef529b6a001fcae3c7e7beaa5", "id": 10}], "next_curs": "ClYSUGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjILEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiISY29tcGxhaW50IzAwMDAwMDBhDKIBAmVuGAAgAA==", "definition": {"snippet": "means any dissatisfaction expressed by a Complainant orally or in writing to HMO about any aspect of HMO\u2019s operation, including, but not limited to:", "title": "Complaint", "size": 13555, "id": "complaint", "examples": ["Interim Action Pending <strong>Complaint</strong> Resolution Whenever any participating LEA personnel are under investigation and subject to interrogation by the LEA for any reason that could lead to disciplinary action, demotion, or dismissal, the policy requirements of&#x27; the LEA shall he honored.", "The Plaintiff\u2019s operative <strong>Complaint</strong>, the Settlement Agreement, and other Lawsuit-related documents are available on the Settlement Website, accessible at \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.", "<strong>Complaint</strong> reporting procedures shall be disseminated as appropriate by the LEA within facilities under its jurisdiction (in English and other languages as appropriate) in order to ensure that individuals are aware of the availability of such procedures.", "Under California Civil Code Section 1789.3, Users of Superside from California are entitled to the following specific consumer rights notice: The <strong>Complaint</strong> Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at \u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587., \u2587\u2587\u2587\u2587\u2587 \u2587 \u2587\u2587\u2587, \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587, \u2587\u2587 \u2587\u2587\u2587\u2587\u2587, or by telephone at (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 or (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587.", "If the reply of the immediate supervisor of the grievor under the <strong>Complaint</strong> Stage is not acceptable to the Member, or where the Local sees the need to initiate a grievance on behalf of one or more of its Members, the Local assumes ownership of the matter and may initiate a formal grievance proceeding.", "The Contractor\u2019s Service Engineer shall attend to the calls as per the <strong>Complaint</strong> Register and repair the equipments to the satisfaction of the users.", "In accordance with California Civil Code \u00a71789.3, you may report <strong>complaints</strong> to the <strong>Complaint</strong> Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at \u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587., \u2587\u2587\u2587\u2587\u2587 \u2587 \u2587\u2587\u2587, \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587, \u2587\u2587 \u2587\u2587\u2587\u2587\u2587, or by telephone at (800) \u2587\u2587\u2587- \u2587\u2587\u2587\u2587.", "The pursuit of frivolous allegations through the Human Rights <strong>Complaint</strong> Procedure has a detrimental effect on the spirit and intent for which this policy was rightfully developed and should be discouraged.", "The parties agree that this procedure is an alternative <strong>complaint</strong> procedure and as such, <strong>complaints</strong> should not be pursued through both the grievance procedure and the Human Rights <strong>Complaint</strong> procedure.", "For all written feedback or <strong>complaints</strong>, you are encouraged to provide your <strong>complaint</strong> in the form of our written Feedback and <strong>Complaint</strong> Form."], "related": [["complaints", "Complaints", "<strong>Complaints</strong>"], ["complaint-investigation", "Complaint Investigation", "<strong>Complaint</strong> Investigation"], ["product-complaint", "Product Complaint", "Product <strong>Complaint</strong>"], ["summons", "Summons", "Summons"], ["grievance", "Grievance", "Grievance"]], "related_snippets": [], "updated": "2026-03-04T04:25:59+00:00"}, "json": true, "cursor": ""}}