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All changes in the Customers system, which are not caused by an Incident or Problem or agreed as a Standard Change, are considered a Request for Change. Change Management does not only include the implementation procedure, but the holistic process from the requirement to the deployment. Changes are classified by their potential impact to the productive system (Regular Change and Emergency Change). 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In the event the Change Management Process is not reasonable, or it prevents or delay\u2019s Corero\u2019s ability to timely or fully perform under this Agreement, including without limitation, the ability to meet the service levels in Exhibit A, such failure by Corero shall not constitute a breach of this Agreement.", "samples": [{"hash": "loC6G50ttWH", "uri": "/contracts/loC6G50ttWH#change-management-process", "label": "Software Subscription and Service Purchase Agreement", "score": 34.1160392761, "published": true}, {"hash": "gLIMsFbRmkj", "uri": "/contracts/gLIMsFbRmkj#change-management-process", "label": "Software Subscription and Service Purchase Agreement", "score": 33.0000076294, "published": true}], "hash": "b5878dba564dbf7c49d27c334b3bf74c", "id": 8}, {"snippet_links": [{"key": "business-process", "type": "definition", "offset": [8, 24]}, {"key": "no-changes", "type": "clause", "offset": [43, 53]}, {"key": "to-ensure", "type": "clause", "offset": [126, 135]}], "size": 3, "snippet": "means a business process that ensures that no changes occur on a computing resource without having gone through a methodology to ensure that changes will perform as expected, with no unexpected repercussions.", "samples": [{"hash": "4QK5jL6Dpsd", "uri": "https://nitc.nebraska.gov/standards/1-Chapter.pdf", "label": "nitc.nebraska.gov", "score": 8.9110202789, "published": false}, {"hash": "g9tISJvHi4T", "uri": "https://nitc.nebraska.gov/standards/standards.pdf", "label": "nitc.nebraska.gov", "score": 8.7631759644, "published": false}, {"hash": "7wjoKh11Bq1", "uri": "https://nitc.nebraska.gov/standards/1-101.pdf", "label": "nitc.nebraska.gov", "score": 7.1704311371, "published": false}], "hash": "d5b62d5fa133b38de6805287215cbbb5", "id": 9}, {"snippet_links": [{"key": "agreed-process", "type": "definition", "offset": [10, 24]}, {"key": "management-of", "type": "clause", "offset": [29, 42]}, {"key": "change-request", "type": "definition", "offset": [45, 59]}], "size": 3, "snippet": "means the agreed process for management of a CHANGE REQUEST as defined within this SOW.", "samples": [{"hash": "iey9icwStnK", "uri": "/contracts/iey9icwStnK#change-management-process", "label": "Service Agreement", "score": 33.252456665, "published": true}, {"hash": "bce6alUASr7", "uri": "https://assets.digitalmarketplace.service.gov.uk/g-cloud-12/documents/714390/294409161148469-terms-and-conditions-2020-04-04-1943.pdf", "label": "assets.digitalmarketplace.service.gov.uk", "score": 12.0718688965, "published": false}], "hash": "f7c32578ab7fd5fc7dcadc2b62e69457", "id": 10}], "next_curs": "CmYSYGoVc35sYXdpbnNpZGVyY29udHJhY3RzckILEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIiY2hhbmdlLW1hbmFnZW1lbnQtcHJvY2VzcyMwMDAwMDAwYQyiAQJlbhgAIAA=", "definition": {"title": "Change Management Process", "size": 112, "snippet": "means a process that defines the procedure through which a change of the business is authorized, planned, and deployed into Customer\u2019s productive (\u201cPRD\u201d) systems within the Customer\u2019s environment. All changes in the Customer\u2019s environment which are not agreed to be a Standard Change (defined below) are considered a request for change. Changes are classified by their potential impact to the PRD system. 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