Change in Requirement definition
Change in Requirement. This category of issues would require a detailed analysis, freezing the scope, deciding the delivery schedule and commercials if any. ● Customization: This category of issues is typically outside the Product that can be taken up as and when needed during the implementation. For these points there should be an agreement by both parties on scope, time and commercials. ● Configuration: This category of issues requires specific configuration in the Software to demonstrate the features. ● Bugs: This category of issues are the bugs reported and are fixed as per the Service Level Agreement (SLA). If there is delay or business interruptions that are caused by the bugs in the Software, Licensee shall have the right to a reduction in the Annual Maintenance Fee that shall be paid by Licensee to Licensor which shall be elaborated in the Service Level Agreement.
Change in Requirement. This category of issues would require a detailed analysis, freezing the scope, deciding the delivery schedule and commercials if any. Customization: This category of issues is typically outside the product that can be taken up as and when needed during the implementation. For these points there should be an agreement by both Parties on scope, time and commercials. Configuration: This category of issues requires specific configuration in the Software to demonstrate the features. Bugs: This category of issues are the bugs reported and are fixed as per the Service Level Agreement (SLA).