{"component": "definition", "props": {"groups": [{"snippet": "means a clock hour during the standard business hours of a Business Day based on Customer\u2019s \u201cSupport Region\u201d and \u201cSupport Center\u201d as set forth at www.liferay.com/support/coverage-areas-and-hours.", "size": 25, "snippet_links": [{"key": "clock-hour", "type": "clause", "offset": [8, 18]}, {"key": "hours-of", "type": "clause", "offset": [48, 56]}, {"key": "business-day", "type": "definition", "offset": [59, 71]}, {"key": "based-on", "type": "definition", "offset": [72, 80]}, {"key": "support-region", "type": "definition", "offset": [93, 107]}, {"key": "support-center", "type": "definition", "offset": [114, 128]}], "samples": [{"hash": "jCEfEZzVyu6", "uri": "https://www.liferay.com/documents/d/guest/liferay-self-hosted-appendix-1-2402404_de", "label": "www.liferay.com", "score": 20.3840139239, "published": false}, {"hash": "jmMsxAiSyDK", "uri": "https://www.liferay.com/documents/d/guest/liferay-saas-appendix-6-2102404_gl", "label": "www.liferay.com", "score": 19.4381542206, "published": false}, {"hash": "hRcY97HSgyx", "uri": "https://www.liferay.com/documents/d/guest/liferay-self-hosted-appendix-1-2402404_gl", "label": "www.liferay.com", "score": 19.4286721339, "published": false}], "hash": "a234bfb5fa0f37c5ae0b182510d15b58", "id": 1}, {"snippet": "means a clock hour during Standard Business Hours.", "size": 22, "snippet_links": [{"key": "clock-hour", "type": "clause", "offset": [8, 18]}, {"key": "standard-business-hours", "type": "definition", "offset": [26, 49]}], "samples": [{"hash": "anR6HMpWm4P", "uri": "/contracts/anR6HMpWm4P#business-hour", "label": "Master Subscription and Support Agreement", "score": 31.8782997131, "published": true}, {"hash": "1A7ikgQnlhd", "uri": "/contracts/1A7ikgQnlhd#business-hour", "label": "Master Subscription and Support Agreement", "score": 31.8728237152, "published": true}, {"hash": "bhz8wiwNvWL", "uri": "/contracts/bhz8wiwNvWL#business-hour", "label": "Master Subscription and Support Agreement", "score": 31.7031078339, "published": true}], "hash": "5c232fcee76bffa94d5e3376f5cc6225", "id": 2}, {"snippet": "means 7:00 a.m. to 7:00 p.m., Central Time during Business Days.", "size": 14, "snippet_links": [{"key": "central-time", "type": "definition", "offset": [30, 42]}, {"key": "business-days", "type": "clause", "offset": [50, 63]}], "samples": [{"hash": "1vyTDNkh4Hj", "uri": "/contracts/1vyTDNkh4Hj#business-hour", "label": "Software as a Service Addendum", "score": 32.1006774902, "published": true}, {"hash": "bCq5a0goyz", "uri": "/contracts/bCq5a0goyz#business-hour", "label": "Master Interlocal Agreement for Saas Participation", "score": 28.5881385803, "published": true}, {"hash": "4tvHXlCR75Q", "uri": "/contracts/4tvHXlCR75Q#business-hour", "label": "Software License and Professional Services Agreement", "score": 27.7804603577, "published": true}], "hash": "f087715147e2d3d1173fe17e4d889eb8", "id": 3}, {"snippet": "means a period of 60 minutes between the hours of 08h00 and 17h00 South African Time, on a Business Day.", "size": 12, "snippet_links": [{"key": "period-of", "type": "clause", "offset": [8, 17]}, {"key": "hours-of", "type": "clause", "offset": [41, 49]}, {"key": "business-day", "type": "definition", "offset": [91, 103]}], "samples": [{"hash": "5pPJdiSYUUD", "uri": "https://datakeepers.co.za/legal/DataKeepers-(Pty)-Ltd-Standard-Terms-and-Conditions.pdf", "label": "datakeepers.co.za", "score": 19.9067459106, "published": false}, {"hash": "4lzCMeBf0do", "uri": "https://wondernet.co.za/wp-content/uploads/2024/02/Wondernet-Terms-and-Conditions.pdf", "label": "wondernet.co.za", "score": 12.0403833389, "published": false}, {"hash": "2lfu5Adl5Sk", "uri": "https://buzzdotnet.com/wp-content/uploads/2021/03/Buzzdotnet_Terms__Conditions_version_1_2021.pdf", "label": "buzzdotnet.com", "score": 10.6043806076, "published": false}], "hash": "b55220720edf67240e1d3012f89f4ecc", "id": 4}, {"snippet": "means the hours from 8.00 am to 5.00 pm on a Business Day of the main support hub within Customer\u2019s region: (a) EMEA \u2013 8 to 5 Central European Time (CET) (b) APJ \u2013 8 to 5 Malaysia Time (MYT) (c) US \u2013 8 to 5 Mountain Time (MT) Global Support operating hours may change from time to time.", "size": 12, "snippet_links": [{"key": "day-of", "type": "clause", "offset": [54, 60]}, {"key": "central-european-time", "type": "clause", "offset": [126, 147]}, {"key": "mountain-time", "type": "definition", "offset": [207, 220]}, {"key": "global-support", "type": "definition", "offset": [226, 240]}, {"key": "operating-hours", "type": "definition", "offset": [241, 256]}, {"key": "from-time-to-time", "type": "clause", "offset": [268, 285]}], "samples": [{"hash": "cPlBMAV3gcZ", "uri": "/contracts/cPlBMAV3gcZ#business-hour", "label": "Cloud Services Agreement", "score": 35.0703582764, "published": true}, {"hash": "hL4ScUz9jnw", "uri": "/contracts/hL4ScUz9jnw#business-hour", "label": "Cloud Services Agreement", "score": 35.0539245605, "published": true}, {"hash": "92WkpPWfNzA", "uri": "/contracts/92WkpPWfNzA#business-hour", "label": "Software Subscription License and Cloud Services Agreement", "score": 33.3510017395, "published": true}], "hash": "3dada07e2b4d87f3d1dbb3815f013f78", "id": 5}, {"snippet": "means an hour during Azul\u2019s Standard Business Hours", "size": 11, "snippet_links": [{"key": "standard-business-hours", "type": "definition", "offset": [28, 51]}], "samples": [{"hash": "hqMGLrrYJde", "uri": "/contracts/hqMGLrrYJde#business-hour", "label": "Aggregation Agreement", "score": 33.0854797363, "published": true}, {"hash": "j6CIkGCL0rT", "uri": "/contracts/j6CIkGCL0rT#business-hour", "label": "Software License Agreement", "score": 28.6546955109, "published": true}, {"hash": "62HIjncqH2r", "uri": "/contracts/62HIjncqH2r#business-hour", "label": "Azul Software Agreement", "score": 25.2183437347, "published": true}], "hash": "25041a40a26d4ab4e504433b687e52c2", "id": 6}, {"snippet": "means any time between 09:00 and 17:00 on a Business Day, during which the Service Provider is open for business;", "size": 10, "snippet_links": [{"key": "any-time", "type": "definition", "offset": [6, 14]}, {"key": "business-day", "type": "definition", "offset": [44, 56]}, {"key": "the-service-provider", "type": "definition", "offset": [71, 91]}, {"key": "open-for-business", "type": "definition", "offset": [95, 112]}], "samples": [{"hash": "lr04egxy1Jm", "uri": "/contracts/lr04egxy1Jm#business-hour", "label": "Master Services Agreement", "score": 33.0784263611, "published": true}, {"hash": "aW67kknucc8", "uri": "/contracts/aW67kknucc8#business-hour", "label": "Application Service Provider Agreement", "score": 33.0665512085, "published": true}, {"hash": "b6ZoduqM63g", "uri": "/contracts/b6ZoduqM63g#business-hour", "label": "Application Service Provider Agreement", "score": 31.3729019165, "published": true}], "hash": "a24e71293472e53755f707e749d5d3c0", "id": 7}, {"snippet": "means an hour between 9am", "size": 9, "snippet_links": [], "samples": [{"hash": "kXrPFHijF5B", "uri": "https://switchshop.co.uk/files/terms/Deliverable-Schedule-Managed-Security-Services-v3-published-04.05.2023-1.pdf", "label": "switchshop.co.uk", "score": 16.0701026917, "published": false}, {"hash": "iz2UiiscD2r", "uri": "https://www.switchshop.co.uk/wp-content/uploads/2024/03/Deliverable-Schedule-Connectivity-and-Telephony-06.03.2024.pdf", "label": "www.switchshop.co.uk", "score": 10.0882959366, "published": false}, {"hash": "aQ28Fvc1QVL", "uri": "https://www.switchshop.co.uk/wp-content/uploads/2022/11/IT-Service-Desk-Schedule-Switchshop-4-November-2022.pdf", "label": "www.switchshop.co.uk", "score": 9.4202604294, "published": false}], "hash": "d5449cd95fe520d49fd95a8ae15cd659", "id": 8}, {"snippet": "means an hour occurring during a Business Day and during the generally recognized eight (8) working hours comprising the Business Day at the Customer\u2019s location.", "size": 8, "snippet_links": [{"key": "business-day", "type": "definition", "offset": [33, 45]}, {"key": "working-hours", "type": "definition", "offset": [92, 105]}, {"key": "the-business", "type": "clause", "offset": [117, 129]}, {"key": "the-customer", "type": "definition", "offset": [137, 149]}], "samples": [{"hash": "1wsJJag2Gqd", "uri": "/contracts/1wsJJag2Gqd#business-hour", "label": "Master Agreement", "score": 27.5681037903, "published": true}, {"hash": "ehhAPxcRBnd", "uri": "https://aurora-il.legistar.com/View.ashx?M=F&ID=11747103&GUID=F381D307-D751-41EB-9BE3-644F4B3BEF3B", "label": "aurora-il.legistar.com", "score": 6.3045430183, "published": false}, {"hash": "jHQ2BcT7xHg", "uri": "https://www.hexagonsafetyinfrastructure.com/-/media/Legal/Hexagon/SI/TPS/CTG%2008-2020.pdf", "label": "www.hexagonsafetyinfrastructure.com", "score": 5.6570839882, "published": false}], "hash": "d04e22d847b63589b3e71ce5ab4e0e56", "id": 9}, {"snippet": "means each hour of each Business Day between 9:00 a.m. to 4:00 p.m. (California time).", "size": 8, "snippet_links": [{"key": "business-day", "type": "definition", "offset": [24, 36]}, {"key": "california-time", "type": "clause", "offset": [69, 84]}], "samples": [{"hash": "bvHbdlbHTbg", "uri": "/contracts/bvHbdlbHTbg#business-hour", "label": "Construction Loan Agreement", "score": 29.3408622742, "published": true}, {"hash": "5zLlqbO9Psl", "uri": "/contracts/5zLlqbO9Psl#business-hour", "label": "Revolving Line of Credit Loan Agreement", "score": 29.3408622742, "published": true}, {"hash": "5MCIYF3MLvy", "uri": "/contracts/5MCIYF3MLvy#business-hour", "label": "Revolving Line of Credit Loan Agreement (TRI Pointe Homes, Inc.)", "score": 23.9404525757, "published": true}], "hash": "5910fee5911cba0abc2acd12ca952ae7", "id": 10}], "next_curs": "CloSVGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjYLEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIWYnVzaW5lc3MtaG91ciMwMDAwMDAwYQyiAQJlbhgAIAA=", "definition": {"snippet": "means a clock hour during the standard business hours of a Business Day based on Customer\u2019s \u201cSupport Region\u201d and \u201cSupport Center\u201d as set forth at www.liferay.com/support/coverage-areas-and-hours.", "size": 271, "title": "Business Hour", "id": "business-hour", "examples": ["N/A 1 <strong>Business Hour</strong> 1 hour 1 hour Severity 2 (High): A problem where the Software is functioning but your use in a production environment is severely reduced.", "All Service Requests (other than in relation to faults) entered into OSS/BSS by Service Providers outside of <strong>Business Hours</strong> on any Business Day will be deemed to have been received in the first <strong>Business Hour</strong> on the next Business Day and Service Levels will be calculated accordingly.", "N/A 1 <strong>Business Hour</strong> 1 hour 1 hour Severity 2 (High): A problem where the Software is functioning but your use for Production Purposes is severely reduced.", "All Service Requests (other than in relation to faults) lodged outside of <strong>Business Hours</strong> on any Business Day will be deemed to have been received in the first <strong>Business Hour</strong> on the next Business Day and Service Levels will be calculated accordingly.", "All Service Requests entered into OSS/BSS by Service Providers outside of <strong>Business Hours</strong> on any Business Day will be deemed to have been received in the first <strong>Business Hour</strong> on the next Business Day and Service Levels will be calculated accordingly.", "Respond to issue within one (1) Regular <strong>Business Hour</strong> of a reported problem.", "One <strong>Business Hour</strong> Three Business Days, plus progress report each Business Day The Supplier shall provide S4C with an emergency telephone number to enable S4C to report Faults outside <strong>Business Hours</strong>.", "Tenant shall have access to the Premises seven (7) days per week, twenty-four (24) hours per day, every day of the year, subject to such after-Normal <strong>Business Hour</strong> security procedures as Landlord may require.", "Tyler shall provide an initial response to Service \u2587\u2587\u2587\u2587\u2587 \u2587 Defects within one (1) <strong>Business Hour</strong> of receipt of the Documented Defect.", "Tenant may request the Landlord to provide air-conditioning besides the above mentioned <strong>Business Hour</strong> and subject to a charge of RM90.00 per AHU per hour."], "related": [["business-hours", "Business Hours", "<strong>Business Hours</strong>"], ["normal-business-hours", "Normal Business Hours", "Normal <strong>Business Hours</strong>"], ["regular-business-hours", "Regular Business Hours", "Regular <strong>Business Hours</strong>"], ["normal", "Normal", "Normal"], ["operating-hours", "Operating Hours", "Operating Hours"]], "related_snippets": [], "updated": "2025-07-24T04:27:56+00:00"}, "json": true, "cursor": ""}}