Break/Fix definition

Break/Fix means returning the Equipment and/or Software to its original functional state immediately prior to the Incident that caused it to cease functioning.

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Break/Fix is when a user is experiencing an issue with their computer or a device and where it needs attention from The Company to resolve the problem.

Break/Fix a problem that has been caused by Microsoft, the platform or is defined in the Services that Ultima will triage and resolve under the support Services as set out in Ultima’s ‘CSP Break Fix Support – Essentials Document’ within the CSP Essentials Schedule (the “CSP Break Fix Support – Essentials Document”).

Examples of Break/Fix in a sentence

• Upon arriving at a Gap location, the CSR will inform the Gap store manager on duty of his or her presence and obtain his or her consent to perform the On-site Break/Fix Service.

• If the Gap manager on duty does not consent, the CSR will contact Gap Store Support for a final decision about whether to proceed with the On-site Break/Fix Service or to defer it to a Scheduled Call and Gap Store Support shall communicate this decision to the CSR and the Gap manager on duty.

• In general, Supplier CSRs will perform preventative maintenance throughout the Year while at Covered Locations to perform On-site Break/Fix Services.

• High level areas of support and knowledge transfer include: • Month-end close • Year-end close • New Year setup and rollforward • OpPlan, Forecast, and Budget • Metadata Management • Ledger Mapping • Break/Fix Support Listed below are the key HFM and Planning resources whose post separation support will be required during the period 11/1/2011 through the 2012 March Close (approximately 4/20/2012).

• This includes Break/Fix, Customer Assistance, Required Modifications, and Elective Enhancements based on Historical Levels.

• The type of Maintenance Services for which Gap has subscribed hereunder entitles Gap to specify the Priority Response Level it requires for On-site Break/Fix Services on a Service Request by Service Request basis, based on the nature and severity of the reported Problem.

• If Gap Store Support defers the On-site Break/Fix Service, that Service Call shall be excluded from the measurement of Supplier’s compliance with the Service Levels for the affected month.

• Service Provider will provide Break/Fix support and monitor incident resolution requests, and recommend and implement incident resolution per the Service Level Agreement (SLA) outlined in the Service Level section of this agreement.

• If requested by Gap Store Support personnel the Supplier CSR(s) will stand by on site for up to one hour upon completion of the On-site Break/Fix Service for the CSR to call Gap Store Support and for Gap to verify the successful completion of the On-site Break/Fix Service provided Gap promptly after receipt of the call from the CSR (i) verifies successful completion of the On-site Break/Fix Service, or (ii) informs the CSR that the On-site Break/Fix Service has not been successful.

• If the manager on duty consents the CSR will carry out the On-site Break/Fix Service in accordance with the applicable timeframe for Problem Resolution Service Level set forth in Exhibit B (Service Level Agreement).

More Definitions of Break/Fix

Break/Fix means returning Assets, Services, and Networks to a state of Normal Operations immediately prior to the Problem that caused it to cease functioning. 40. BREAK/FIX AND MAINTENANCE SERVICES‌ “Break/Fix and Maintenance Services” shall have the meaning set forth in Exhibit A.1 (Integrated Requirements FSA). 41. BRIDGE LETTER‌

Break/Fix means a Client request placed due to a Software or hardware Incident/Problem encountered in accessing or operating IT resources where support services are required to Resolve the Incident/Problem.

Break/Fix means that We will provide insight, guidance, troubleshooting, and where possible, a technical workaround as it pertains to Your purchased subscription. The prior sentence relates to functionality and behavior within the supported official software documentation, on approved OS platforms and versions as designated at: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/product-compatibility. A workaround may consist of technical steps, a software patch or build, however We provide no guarantee that any code changes will be approved by, or maintained in the main open source project.

Break/Fix means a Judicial Branch Group request placed due to a Software or hardware Incident/Problem encountered in accessing or operating information technology resources where support services are required to Resolve the Incident/Problem.

Break/Fix means the restoration of broken or dysfunctional NISD Solutions as more fully described in Clause 6 of Schedule B (SOW). 1.19. Bug means any error, flaw or mistake in the program of a Deliverable’s source code which in any way prevents the Deliverable from functioning correctly. 1.20. Business Continuity Plan means the plan or plans which contain detailed and specific requirements with to be performed by the Supplier in the event of a disaster occurring.

Break/Fix means the mechanism for reporting a perceived defect. Break-Fix Incidents shall be classified into the following Priorities: