Average Speed to Answer definition
Examples of Average Speed to Answer in a sentence
The Average Speed to Answer means the average speed for answering of the customer service telephone line by a “live” representative each plan quarter.
Notwithstanding the foregoing, with respect to the Help Desk - Average Speed to Answer Service Level (or such other Service Levels as the Parties may agree in writing), in the event the Parties agree that the cost-benefit of applying these automatic improvement rules are not present, the Parties may, by mutual written agreement, agree not to apply these automatic improvement rules to such Service Level(s) for the *.
If the Average Speed to Answer for the Guarantee Period is greater than *** seconds, a Premium Credit will be due.
Quarterly County of Orange Account Management Report Card $2300 Customer Service Average Speed to Answer: Calls will be answered in 30 seconds or less, based on an annual average and book of business.
The Average Speed to Answer is the telephone response time that is measured from the time calls are put in queue until they reach their final destination and are answered by a customer service representative.
The Average Speed to Answer is provided by telephone reports, which compute the average number of seconds that Members spend on hold waiting for their call to be answered.
Average Speed to Answer or Wait Time in Queue means the time the Member spends on hold after being placed in queue.
Service Request Call Average Speed to Answer - TCS The average time elapsed between the point a caller selects to speak with an agent through an ACD and the point the call is picked up by an agent to perform TCS.
Client Support Services Service Desk Performance Targets — The first Client Support Services measurement is the Average Speed to Answer and represents the average amount of time in seconds that callers waited for Customer Services to answer the phone.
PERFORMANCE CATEGORY Availability and Service Desk SERVICE LEVEL NAME Service Desk – Average Speed to Answer METRIC DESCRIPTION This Service Level measures the average number of seconds it takes a User to connect with a Service Desk representative upon initial call.