Available Minutes means the total number of minutes in a calendar month, minus Excluded Minutes and Scheduled Downtime.
Available Minutes is the number of Scheduled Available Minutes in a month less the aggregate number of minutes the Subscription Services were unavailable outside of Scheduled Maintenance. • “Availability” is a percentage calculated as the Available Minutes in a month divided by the Scheduled Available Minutes in the month. For example, in a 30-day month with 1 Scheduled Maintenance window of 4 hours, there are 42,960 Scheduled Available Minutes ((60 min. x 24 hrs. x 30 days)-(60 min. x 4 hrs. x 1 Scheduled Maintenance window) = 42,960). If the Subscription Services experienced an outage of 2 hours outside of Schedule Maintenance, there were 42,840 Available Minutes in the month (42,960 Scheduled Available Minutes – 120 minutes of unavailability). The resulting Availability percentage is 42,840 / 42,960 = 99.7%. The following shall not be considered periods of unavailability for purposes of the Availability calculation: • Outages due to factors outside of Infor’s reasonable control (for example, a network or device failure at Customer’s site or between Customer and Infor’s data centers); • Delays in email or webmail transmission to or from the hosted application; • Connectivity issues outside of Infor’s direct control (e.g. DNS issues); • Force Majeure events; • Outages attributable to the acts or omissions of Customer or Customer’s employees, agents, contractors, or vendors, or anyone gaining access to the services means of UserIDs or equipment controlled by Customer; • Periods of Down Time at Customer’s request; • Outages that result from Customer’s equipment, software, or other technology and/or third party equipment, software or other technology (other than those which are under Infor’s direct control); and
Available Minutes means the total number of minutes during a calendar month.
Examples of Available Minutes in a sentence
Provider and Customer agree to calculate availability of the Cloud Service as the total number of Available Minutes minus the number of Downtime Minutes, divided by the total number of Available Minutes, measured in a calendar month.
Monthly Uptime Percentage Service Credit < 99.9% 2.5% < 99% 5% < 95% 10% < 90% 15% “Monthly Uptime Percentage” for voice channel is calculated by the number of Maximum Available Minutes less Downtime divided by Maxiumum Available Minutes in a billing month for a given subscription.
More Definitions of Available Minutes
Available Minutes is the number of Scheduled Available Minutes in a month less the aggregate number of minutes the Subscription Services were unavailable outside of Scheduled Maintenance. ● “Availability” is a percentage calculated as the Available Minutes in a month divided by the Scheduled Available Minutes in the month). The following shall not be considered periods of unavailability for purposes of the Availability calculation: ● Outages due to factors outside of NECP’s reasonable control (for example, a failure at Licensee’s site, between Licensee and the application hosting environment, and or a failure related to the cloud computing services provided by the Hosting Partner); ● Delays in email or SMS transmission to or from the hosted application; ● Connectivity issues outside of NECP’s direct control (e.g. DNS issues); ● Force Majeure events; ● Outages attributable to the acts or omissions of Licensee or Licensee’s employees, agents, contractors, or vendors, or anyone gaining access to the services means of UserIDs or equipment controlled by Licensee; ● Periods of Down Time at Licensee’s request; ● Outages that result from Licensee’s equipment, software, or other technology and/or third party equipment, software or other technology; and ● Performance degradation due to Licensee’s use of the services in excess of the scope of Licensee’s license, usage restrictions, or product limitations outlined in the applicable Agreement. Exhibit 2
Available Minutes means the total number of minutes in a calendar month, minus Excluded Minutes and Scheduled Downtime. 3.24.2 “Downtime Minutes” means the total number of minutes in a calendar month when the Cloud Service is not available to Customer, as confirmed by Provider’s internal monitoring systems, minus Excluded Minutes and Scheduled Downtime.
Available Minutes has the meaning given to it in section 15.1 of this Agreement. “Able” refers to Able bv, Xxxxxxxxxxxxx 00X, 0000 Xxxxxxxx, Xxxxxxx.
Available Minutes means the total number of minutes in the relevant calendar month (for example, 44,640 in a thirty one (31) day month) less the Exclusions Events set forth in Section 7 below;
Available Minutes means the total number of minutes within the applicable month less any time designated by Benefitfocus as Planned Downtime.
Available Minutes is the number of Scheduled Available Minutes in a month less the aggregate number of minutes the Subscription Services were unavailable outside of Scheduled Maintenance. • “Availability” is a percentage calculated as the Available Minutes in a month divided by the Scheduled Available Minutes in the month. For example, in a 30 day month with 4 weekly Scheduled Maintenance windows of 8 hours, there are 41,280 Scheduled Available Minutes ((60 min. x 24 hrs. x 30 days)-(60 min. x 8 hrs. x 4 weeks) = 41,280). If the Subscription Services experienced an outage of two hours outside of Schedule Maintenance, there were 41,160 Available Minutes in the month (41,280 Scheduled Available Minutes – 120 minutes of unavailability). The resulting Availability percentage is 41,160 / 41,280 = 99.7%. The following shall not be considered periods of unavailability for purposes of the Availability calculation: • Outages due to factors outside of Infor’s reasonable control (for example, a network or device failure at Licensee’s site or between Licensee and Infor’s data centers); • Delays in email or webmail transmission to or from the hosted application; • Connectivity issues outside of Infor’s direct control (e.g. DNS issues); for the purposes of this Agreement, Infor’s data center is considered within Infor’s direct control • Force Majeure events; • Outages attributable to the acts or omissions of Licensee or Licensee’s employees, agents, contractors, or vendors, or anyone gaining access to the services means of UserIDs or equipment controlled by Licensee; • Periods of Down Time at Licensee’s request; • Outages that result from Licensee’s equipment, software, or other technology and/or third party equipment, software or other technology (other than those which are under Infor’s direct control); and • Performance degradation due to Licensee’s use of the services in excess of the scope of Licensee’s license, usage restrictions, or product limitations outlined in the applicable Agreement. EXHIBIT B TO ATTACHMENT 3 Infor Cloudsuite Support Plan Summary A general explanation of the Infor Cloud Support Plans are located at xxxx://xxx.xxxxx.xxx/support/support-plan-features/. This exhibit provides a more comprehensive description of Infor Support and supplements the explanation set forth in the link above. These descriptions are subject to change at Infor’s discretion; however, changes to these descriptions will not cause any material decrease in the Support provided to you during th...
Available Minutes means the number of Planned Available Minutes in a month less the aggregate number of minutes the SaaS Services were Unavailable outside of the Planned Maintenance Unavailability Period for the applicable month (up to the Maximum Planned Unavailability for that month). • “Availability” is a percentage calculated as the Available Minutes in a month divided by the Planned Available Minutes in the month.