{"component": "definition", "props": {"groups": [{"size": 17, "snippet": "means all Critical Inventory Attributes are correctly and completely populated in the CMDB Inventory of Record. \u201cCritical Inventory Attributes\u201d means those database fields in an Inventory Record that are essential for Service Provider\u2019s successful delivery of Service and necessary for DIR\u2019s successful performance of retained responsibilities, including architecture, IT planning, and reconciliation of invoices. The Critical Inventory Attributes are maintained in the SMM. \u201cCMDB Inventory of Record\u201d means the inventory of CIs, including all Equipment and Software, to be created and maintained by Service Provider in accordance with the SMM. \u201cInventory Record\u201d means the record for a single item of Equipment or Software in the Inventory of Record, including all of the Critical Inventory Attributes for that item. METRIC EXCLUSIONS N/A HOURS OF MEASUREMENT N/A DAYS OF MEASUREMENT N/A MINIMUM SERVICE LEVEL 95.00% EXPECTED SERVICE LEVEL 98.00% ALGORITHM The Service Level calculation for \u201cCMDB Accuracy \u2013 Data Center\u201d is the total number of CMDB Inventory Records that are validated during the applicable Measurement Window and that are Accurate, divided by the total number of Inventory Records that are validated during the applicable Measurement Window, with the result expressed as a percentage. COLLECTION PROCESS The sample of inventory records will be pulled from the MSI CMDB using an approved random sampling method each month. Through standard reconciliation processes, the random sampling is compared with current electronically discovered data as provided by Service Provider. Critical Inventory Attributes will be documented in the Service Management Manual. The number of accurate CMDB Inventory Records based on measurement criteria will be determined and entered into ServiceFlow by the MSI Asset Management Team, along with the total number of CMDB Inventory Records in the sample set, via ServiceFlow Web Form. ServiceFlow will calculate the SLA result based on the Web Form data. Supporting documentation containing details of the assets validated will be attached to the Web Form. REPORTING TOOLS \uf0a7 SCP discovery tools \uf0a7 MSI CMDB \uf0a7 MSI ServiceFlow RAW DATA STORAGE (ARCHIVES) Data used to calculate the SLA results for reporting will be stored in the ServiceFlow application database, which will be accessible to authorized users via inherent report drill-down functionality for a rolling 13 months. An additional 23 months of data is archived and can be made available via ServiceFlow upon request by DIR. 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"https://ahca.myflorida.com/mchq/Field_Ops/Regulations/Current_Reg_Files/Home_Health_Agencies_FED_G.pdf", "label": "ahca.myflorida.com", "score": 10.8453111649, "published": false}, {"hash": "lf7dItd5uTw", "uri": "https://ahca.myflorida.com/MCHQ/Field_Ops/Regulations/Current_Reg_Files/Home_Health_Agencies_FED_G.pdf", "label": "ahca.myflorida.com", "score": 10.3552360535, "published": false}], "hash": "1fef9ee66d9ed3a23f3a2cbfa5f2e204", "id": 2}, {"size": 12, "snippet": "means, with respect to any measurement of a quantity of Gas, that the measurement is inaccurate to a lesser extent than the relevant limit prescribed by clause 15.13(a)(i) or 15.13(a)(ii), as the case may be.", "snippet_links": [{"key": "with-respect-to", "type": "clause", "offset": [7, 22]}, {"key": "measurement-of", "type": "clause", "offset": [27, 41]}, {"key": "quantity-of-gas", "type": "clause", "offset": [44, 59]}, {"key": "the-relevant", "type": "clause", "offset": [120, 132]}, {"key": "the-case", "type": 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The SUE Consultant shall also designate wells and septic systems. While performing the designating activity, the SUE Consultant may excavate test holes, at no expense to the City, for the purpose of determining the approximate depth of the utility. Any markings on sidewalks or roadways for survey identification shall be of a temporary nature. The SUE Consultant shall provide the Consultant and the City with all data secured in hard copy plan sheet(s) Micro-station) format. After completion of the designating phase, the SUE Consultant shall consult with the Project Manager, and the Consultant to discuss the findings, potential impacts and to establish the scope of additional SUE activities.", "snippet_links": [{"key": "consultant-shall", "type": "clause", "offset": [106, 122]}, {"key": "septic-systems", "type": "clause", "offset": [148, 162]}, {"key": "no-expense", "type": "clause", "offset": [254, 264]}, {"key": "to-the-city", "type": "definition", "offset": [265, 276]}, {"key": "for-the-purpose-of", "type": "definition", "offset": [278, 296]}, {"key": "temporary-nature", "type": "clause", "offset": [425, 441]}, {"key": "the-consultant-and-the", "type": "clause", "offset": [476, 498]}, {"key": "hard-copy", "type": "definition", "offset": [529, 538]}, {"key": "completion-of-the", "type": "clause", "offset": [582, 599]}, {"key": "the-project-manager", "type": "clause", "offset": [657, 676]}, {"key": "to-discuss", "type": "definition", "offset": [697, 707]}, {"key": "potential-impacts", "type": "definition", "offset": [722, 739]}, {"key": "to-establish", "type": "definition", "offset": [744, 756]}, {"key": "scope-of", "type": "definition", "offset": [761, 769]}], "samples": [{"hash": "9RaLMQe8mpg", "uri": "https://santafenm.gov/media/rfps_docs/SS_signed_for_posting_8.10.23.pdf", "label": "santafenm.gov", "score": 16.1899452209, "published": false}, {"hash": "9lHIQHKApFP", "uri": "https://www.santafenm.gov/media/rfps_docs/Acequia_Trail_Final_RFP_08-17-2021.pdf", "label": "www.santafenm.gov", "score": 8.8193016052, "published": false}, {"hash": "aLrNIqc3cTi", "uri": "https://santafenm.gov/media/rfps_docs/21_28_P_CIP_Project_501_St_Michaels_Drive_Rail_Trail_Underpass_Project.pdf", "label": "santafenm.gov", "score": 8.5633125305, "published": false}], "hash": "074ff5ae2137b7c6f844f1e14a39d122", "id": 9}, {"size": 5, "snippet": "information,\"and\"so\"we\"have\"a\"strong\"consistent\"brand.#", "snippet_links": [], "samples": [{"hash": "gQOfxzMK8w9", "uri": "/contracts/gQOfxzMK8w9#accurate", "label": "Licence Agreement", "score": 26.672826767, "published": true}, {"hash": "busOihWtFhy", "uri": "/contracts/busOihWtFhy#accurate", "label": "Licence Agreement", "score": 26.4264202118, "published": true}, {"hash": "42cH0ak46cY", "uri": "/contracts/42cH0ak46cY#accurate", "label": "Licence Agreement", "score": 26.1348400116, "published": true}], "hash": "a6bec8af987f23eb77c39717fb9dd40b", "id": 10}], "next_curs": "ClUST2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjELEhpEZWZpbml0aW9uU25pcHBldEdyb3VwX3Y1NiIRYWNjdXJhdGUjMDAwMDAwMGEMogECZW4YACAA", "definition": {"size": 148, "title": "Accurate", "snippet": "means all Critical Inventory Attributes are correctly and completely populated in the CMDB Inventory of Record. \u201cCritical Inventory Attributes\u201d means those database fields in an Inventory Record that are essential for Service Provider\u2019s successful delivery of Service and necessary for DIR\u2019s successful performance of retained responsibilities, including architecture, IT planning, and reconciliation of invoices. The Critical Inventory Attributes are maintained in the SMM. \u201cCMDB Inventory of Record\u201d means the inventory of CIs, including all Equipment and Software, to be created and maintained by Service Provider in accordance with the SMM. \u201cInventory Record\u201d means the record for a single item of Equipment or Software in the Inventory of Record, including all of the Critical Inventory Attributes for that item. METRIC EXCLUSIONS N/A HOURS OF MEASUREMENT N/A DAYS OF MEASUREMENT N/A MINIMUM SERVICE LEVEL 95.00% EXPECTED SERVICE LEVEL 98.00% ALGORITHM The Service Level calculation for \u201cCMDB Accuracy \u2013 Data Center\u201d is the total number of CMDB Inventory Records that are validated during the applicable Measurement Window and that are Accurate, divided by the total number of Inventory Records that are validated during the applicable Measurement Window, with the result expressed as a percentage. COLLECTION PROCESS The sample of inventory records will be pulled from the MSI CMDB using an approved random sampling method each month. Through standard reconciliation processes, the random sampling is compared with current electronically discovered data as provided by Service Provider. Critical Inventory Attributes will be documented in the Service Management Manual. The number of accurate CMDB Inventory Records based on measurement criteria will be determined and entered into ServiceFlow by the MSI Asset Management Team, along with the total number of CMDB Inventory Records in the sample set, via ServiceFlow Web Form. ServiceFlow will calculate the SLA result based on the Web Form data. Supporting documentation containing details of the assets validated will be attached to the Web Form. REPORTING TOOLS \uf0a7 SCP discovery tools \uf0a7 MSI CMDB \uf0a7 MSI ServiceFlow RAW DATA STORAGE (ARCHIVES) Data used to calculate the SLA results for reporting will be stored in the ServiceFlow application database, which will be accessible to authorized users via inherent report drill-down functionality for a rolling 13 months. An additional 23 months of data is archived and can be made available via ServiceFlow upon request by DIR. PERFORMANCE CATEGORY Cross Functional METRIC OWNER METRIC REPORTING Monthly Quarterly Semi Annual License and Maintenance Renewal Timeliness \u2013 Data Center 3-A R1.3.5D 0 SERVICE LEVEL TYPE Critical Service Level", "id": "accurate", "examples": ["The Supplier shall provide a managed service through the provision of a dedicated Lease Agreement manager where required on matters relating to: Supply performance; Quality of [Goods and/or Services]; Customer support; Complaints handling; and <strong>Accurate</strong> and timely invoices.", "<strong>Accurate</strong> and complete books of account shall be kept by the Managers and entries promptly made therein, of all of the transactions of the Company, and such books of account shall be maintained at the principal office of the Company and shall be open at all times to the inspection and examination of the Managers and Members of the Company.", "<strong>Accurate</strong> and timely information is crucial to ensuring a higher level of compliance and better understanding of the air quality laws and regulations.", "Validated catalogue <strong>Accurate</strong> reflection of MODNET entries applications based upon lessons learned from OFFICIAL migration Support to MOD Auditable reporting and evidence programme gateways for Go/No Go against programme milestones Early life production Improved user experience and support for application positive reception of MODNET defects rollout Atos\u2019 approach is tailored to your requirement and ways-of- working to ensure the successful outcomes you seek.", "The Supplier shall ensure that Linnaeus\u2019 service priorities are met in the form of: - Timely removals - Sustainable/Environmentally focussed operations - Less than 4% Zero waste to Landfill target - Consistent, effective and timely communications with both site and central operations - <strong>Accurate</strong> and accessible waste reporting and analytics - A flexible and adaptive approach; providing solutions to support our waste journey and being the driving force behind continuous improvement and contract innovation.", "<strong>Accurate</strong>, current and complete disclosure of the financial results of each Arlington County-sponsored project or program.", "The Supplier shall provide a managed service through the provision of a dedicated Call Off Contract manager where required on matters relating to: Supply performance; Quality of [Goods and/or Services]; Customer support; Complaints handling; and <strong>Accurate</strong> and timely invoices.", "The Supplier shall provide a managed service through the provision of a dedicated Call Off Contract manager where required on matters relating to: [Supply performance; Quality of Services; Customer support; Complaints handling; and <strong>Accurate</strong> and timely invoices.] The Supplier accepts and acknowledges that failure to meet the Service Level Performance Measures set out in the table in Annex 1 to this Part A of this Call Off Schedule will result in Service Credits being issued to Customers.", "The Supplier shall provide a managed service through the provision of a dedicated Call Off Contract manager where required on matters relating to: [Supply performance; Quality of [ Services]; Customer support; Complaints handling; and <strong>Accurate</strong> and timely invoices.] Not used.", "<strong>Accurate</strong>, current, and complete disclosure of the financial results of financially assisted activities must be made in accordance with the financial reporting requirements of this Contract."], "related": [["correct", "Correct", "Correct"], ["complete", "Complete", "Complete"], ["lists", "Lists", "Lists"], ["list", "List", "List"], ["records", "Records", "Records"]], "related_snippets": [], "updated": "2025-07-24T04:27:56+00:00"}, "json": true, "cursor": ""}}