24/7 Support definition

24/7 Support means continuous service is provided for twenty-four hours per day, seven days per week, and throughout the year.
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24/7 Support means technical support is available 24 hours a day, 7 days a week, with no exclusions for holidays. Technical support must contact the person that submitted the support ticket, by the contact method chosen by the submitter, within 4 hours for severity 1, 8 hours for severity 2, and next business day for severity 3 and 4.
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Examples of 24/7 Support in a sentence

  • TCP will provide 24/7 Support to Client via both telephone and electronic mail.

  • We will: (a) provide you with access to the Services as described in this MSA and any applicable Order Forms with reasonable skill and care; (b) provide you with Premium Support (or enhanced 24/7 Support if you have purchased it) in accordance with the document available at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇ (a copy may be attached to an Order Form but will still be subject to change in accordance with this URL).

  • Level 2 Issues qualify for 24/7 Support for Clients who have purchased this Support Plan.

  • Level 1 Issues qualify for 24/7 Support for Clients who have purchased this Support Plan.

  • Level 3 Issues do not qualify for 24/7 Support for Clients who have purchased this Support Plan.

  • Your Support level will be Premium unless you have subscribed to: (a) 24/7 Support; and/or (b) enhanced service management, on a relevant Order Form.

  • IPRO will provide 24/7 Support, where Customers can engage in any communication method to obtain Support during business days Monday through Friday during business and after-hours (critical issues or emergency support only).

  • Parent/Guardian Signature Print Name Printed first and last name Student Signature Date Signature of 24/7 Support Representative Signature School Site 24/7 Support Signature Estudiante/Prestatario: Grado: Sitio: _ Correo electrónico del Estudiante: Telefono de Casa: ID del Estudiante: Un dispositivo móvil y un cargador están siendo prestadas al estudiante y están en buenas condiciones.

  • Service hours Service available 24/7 Support hours (support team) Incidents 8-16 CET/5 Service requests 8-16 CET/5 Support hours (e-channel) 24/7 Support hours (support team on-call) Incidents (Critical, High) 24/7 Ordered separately Time zone CET The support provided by Tieto is carried out as remote support in accordance with Tieto’s applicable service channel as described in the service description.

  • Note: outside of the Premium Support Hours, 24/7 Support is available via telephone only.