Agreement No. BQ20054
Page 1 of 40
AGREEMENT NO. BQ20054
BETWEEN
PHONE 1, INC.
AND
TELESECTOR RESOURCES GROUP, INC.
FOR
1+ INTERNATIONAL SENT PAID SERVICE
Agreement No. BQ20054
Page 2 of 40
TABLE OF CONTENTS
Section 1 Scope of Agreement
Section 2 Term of Agreement
Section 3 PHONE 1 Service Description
Section 4 PHONE 1 Obligations
Section 5 VERIZON Obligations
Section 6 Compensation
Section 7 Most Favored Nation
Section 8 Affiliate
Section 9 Non-Exclusive Market Rights
Section10 Specifications
Section 11 Hazardous Materials Compliance Provision
Section 12 Acceptance Tests
Section 13 Purchase Orders
Section 14 Shipping
Section 15 Audits
Section 16 Relationship of the Parties
Section 17 Warranties
Section 18 Disaster Recovery Plan
Section 19 Indemnification
Section 20 Impleader and Limited Liability of VERIZON
Section 21 Insurance
Section 22 Force Majeure
Section 23 Termination
Section 24 Separate Entity
Section 25 Government Requirements
Section 26 Advertisements
Section 27 Publicity and Disclosure
Section 28 Information and Intellectual Property
Section 29 Compliance with Laws
Section 30 Assignment
Section 31 Governing Law
Section 32 Non Waiver
Section 33 Severability
Section 34 Account Management/Single Point of Contact
Section 35 Notices
Section 36 Captions and Interpretations and Consents
Section 37 Gifts and Gratuities and Conflicts of Interest
Section 38 Quality Obligation
Section 39 Survival of Obligations
Section 40 Agency
Section 41 Remedies Cumulative
Section 42 Entire Agreement
Attachment A Schedule of Charges
Attachment B Service Level Agreement
Attachment C Non Discrimination Compliance Undertaking
Agreement No. BQ20054
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This Agreement ("Agreement") is entered by and between Telesector Resources
Group, Inc. d/b/a/ Verizon Network Services, a Delaware corporation with offices
at 000 X. 00xx Xxxxxx, Xxx Xxxx, XX 00000 on behalf of itself and for the
benefit of its AFFILIATES as defined below (hereinafter called "VERIZON") and
PHONE 1, Inc., a corporation existing under the laws of the state of Florida
with offices located at 000 Xxxxx Xxxxxxxx Xxxx. 00xx Xxxxx, Xxxxx, XX 00000
(hereinafter called "PHONE 1").
WHEREAS, VERIZON owns and operates Public Telephones throughout its service
areas, and wishes to offer its customers comprehensive public telecommunications
services through its Public Telephones, and,
WHEREAS, PHONE 1 provides One Plus (1+) Sent Paid International Calling and
Customer Services (hereinafter "Services") and wishes to provide such Services,
as further described below, to customers using VERIZON Public Telephones, and
WHEREAS, VERIZON is willing to allow PHONE 1to offer Services on selected
VERIZON Public Telephones, and
WHEREAS, PHONE 1 is willing to pay VERIZON commissions and marketing fees for
the use of Verizon Public Telephones, and
NOW, THEREFORE, in consideration of the mutual promises set forth in this
Agreement, the parties agree as follows:
1.0 SCOPE OF AGREEMENT
------------------
Scope. This Agreement sets forth the terms and conditions that will govern the
provision of PHONE 1 Services on VERIZON Public Telephones. Any estimates of the
amount of usage of Services on the Public Telephones that VERIZON may have
previously provided to PHONE 1 are not firm or binding unless otherwise
specifically stated in this Agreement.
2.0 TERM OF AGREEMENT
-----------------
Term This Agreement shall be effective as of the __ of July , 2002 (Effective
Date") and will be in effect for a period of (36) months ("Initial Term").
VERIZON may, at its option, renew the Agreement twice for successive one (1)
year extensions by providing notice of renewal to PHONE 1 e at least (60) days
prior to the expiration date of the then current term.
3.0 PHONE 1 SERVICE DESCRIPTION
---------------------------
PHONE 1 Services provided under this Agreement will allow a caller to place
international calls by dialing a 011 or 1+ on the selected Public Telephones
through a connection to the PHONE 1 Platform. The Platform will answer through a
voice response unit in English and Spanish. The Platform will advise caller on
the length of the call and amount of deposit required. Once a caller deposits
coins, the Platform shall complete the call. Caller may contact PHONE 1 Customer
Service in English and/or Spanish by dialing a toll free number prominently
displayed on the selected Public Telephones.
4.0 PHONE 1 OBLIGATIONS
-------------------
4.1 Service Description. PHONE 1 will be responsible for making available to
VERIZON's Public Telephone customers international telephone services at a
prevailing market and in a professional manner consistent with the highest
standards in the industry. PHONE 1 shall be capable of processing the
anticipated volume of calls as determined by PHONE 1 in consultation with
VERIZON. PHONE 1 shall
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initiate the customer's call within two (2) seconds after the final coin
deposit. PHONE 1 agrees to provide Customer Service through a specific toll free
access number, which it will maintain throughout the term of the Agreement and
which may be posted on Public Telephone placards [] during the term of this
Agreement. PHONE 1 shall be fully responsible for all facets of the Services
provided, including customer service. Customer Service shall meet or exceed the
service standards set forth in Attachment B. PHONE 1 shall provide Customer
Services twenty-four hours per day and seven days a week (24x7), including but
not limited to, call completion, rate quotes in dollars and cents or in minutes,
complaint resolution, processing customer refunds and service usage guidance in
both English and Spanish. PHONE 1 shall be responsible for all costs of
providing the Services, including applicable charges for originating and
terminating access.
4.2 Service Charges. PHONE 1 shall charge a caller approximately one dollar ($1)
for the initial period of a call and such period may vary depending on the
location of the number dialed. PHONE 1's schedule of charges is set forth in
Attachment A to this Agreement. PHONE 1 shall notify VERIZON in writing at least
forty-five (45) working days in advance of any change in Service Charges.. If
VERIZON determines that any such change initiated by Phone 1 shall negatively
affect customers or business operations, Verizon may choose to terminate the
Agreement..
4.3 Equipment.
----------
4.3.1 Handsets; PHONE 1 shall provide to VERIZON Telephone Handsets
bearing a specific PHONE 1 advertisement (hereinafter "Yellow Handset")
for each initially selected Public Telephone [ * ]. Each Yellow Handset
shall meet the industry and VERIZON durability and performance
specifications and be of no lesser quality than handsets presently used
by VERIZON. Yellow Handsets shall be provided with either thirty-two
inch (32") or fifty-four inch (54") hardwired armored cords. [ * ],
PHONE 1 shall make Yellow Handsets available to VERIZON for [ * ]
dollars ($[ * ]) per Yellow Handset with a thirty two inch (32") cord
and for [ * ] dollars ($[ * ]) per Yellow Handset with a fifty four
inch (54") cord. [ * ]
4.3.2 Protel Chips. PHONE 1 shall provide to VERIZON, electronic chips
for each initially selected Public Telephone manufactured by Protel
Inc. [ * ], PHONE 1 shall make chips available to VERIZON for [ * ]
dollars ($[ * ]) per chip. [ * ]
4.3.3 Placards. PHONE 1 shall provide VERIZON with a sufficient number
of placards advertising PHONE 1's Service to be placed on the selected
Public Telephones. The specific language on the placards will be
subject to VERIZON's approval, and Verizon will establish quality
requirements for placards, to which PHONE 1 shall adhere. . PHONE 1
shall ship placards in quantities and to locations designated by
VERIZON. PHONE 1 shall provide replacement placards as needed, free of
charge, during the term of this Agreement.
4.3.4 Definition. For the purpose of this Agreement, Yellow Handsets,
Protel Chips and Placards are collectively referred to as "Equipment".
Verizon shall return or will not use Protel chips upon termination of
this agreement.
4.4 Use of Customer Information. PHONE 1 shall not use any customer information
gathered or obtained during the course of this Agreement to market any other
services or for any other purpose other than PHONE 1's performance of this
Agreement.
4.5 Fraud Protection. PHONE 1 shall indemnify VERIZON against any caller fraud
arising from or in connection with the Equipment and/or Services provided by
PHONE 1 under this Agreement.
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5.0 VERIZON OBLIGATIONS
-------------------
5.1 Public Telephone Selection. [ * ] [ * ] select a minimum of [ * ] ([ * ])
Public Telephones among which, approximately [ * ] ([ * ]) shall be located in [
* ] . All selected Public Telephones shall be "Smart Sets" manufactured by
Protel, Quortec and/or any other manufacturer VERIZON may select. VERIZON
recognizes that PHONE 1 needs to enter into separate agreements with telephone
manufacturers in order to provide appropriate functionality to each type of the
telephone. VERIZON shall not be a party to such agreements, and shall not be in
any way responsible for PHONE 1's performance or non-performance under such
agreements. VERIZON may deselect any Public Telephones from provision of the
Service at its sole discretion and at any time with ten(10) calendar day notice
to PHONE 1.
5.2 ANI Provision. VERIZON shall provide to PHONE 1 an accurate list of ANIs
(Automatic Number Identifiers) for the selected Public Telephones in an
electronic format prior to their installation in accordance with an agreed
schedule.
5.3 Maintenance, Installation and Placement. VERIZON shall maintain all selected
Public Telephones in accordance with its established practices. VERIZON shall be
responsible for installing Equipment deemed necessary by the parties on the
selected Public Telephones. VERIZON shall be responsible for placing Placards on
the selected Public Telephones. VERIZON will coordinate with PHONE 1 on the
number and locations of the selected Public Telephones to ensure that PHONE 1
can properly configure its network.
5.4 Collection and Remittance. VERIZON shall be responsible for coin collection
on the selected Public Telephones and prompt remittance to PHONE 1 in accordance
with Section 6, entitled "Compensation".
5.5 Special Features. VERIZON shall use all reasonable efforts to incorporate
special dialing features in its Public Telephones, within the technological
capability of such Public Telephones , as requested by PHONE 1 for customer
service and special promotions. Should such special dialing, customer service
and special promotional programs conflict with VERIZON's business operation
VERIZON shall work with PHONE 1 to develop feasible alternatives.
6.0 COMPENSATION
------------
PHONE 1 shall compensate VERIZON for use of the selected Public Telephones for
the Provision of Services as follows:
6.1 Caller's Original Deposit Commission. PHONE 1 shall pay VERIZON a commission
of ([ * ]%) of the initial deposit made for each call. For instance, if the
caller initially deposits one dollar ($1), VERIZON will receive a commission of
[ * ] cents ($[ * ]).
6.2 Caller's Follow up Deposit . PHONE 1 shall pay VERIZON a commission of [ * ]
percent ([ * ]%) of each additional deposit made after the initial deposit plus
a flat fee of [ * ] ($[ * ]) for each additional deposit. For instance, if a
caller continues the call and makes two (2) additional deposits of one dollar
($1) each, PHONE 1 shall pay VERIZON [ * ] ($[ * ]) as a percentage of the
deposit and [ * ] ($[ * ]) in flat fees for a total commission of [ * ] ($[ * ])
on the additional deposits. All commissions shall be calculated from PHONE 1's
gross revenue generated from Service calls originated from VERIZON Public
Telephones. Commissions, without any deduction for fraud.
6.3 Reconciliation and Payment. An invoice containing usage data and amount due
to Phone 1 for each calendar month shall be presented by PHONE 1 to VERIZON by
the (15th) calendar day after the close of each calendar month. VERIZON shall
promptly complete a review of the invoice and notify PHONE 1 of any
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discrepancy. All undisputed amounts due shall be remitted to PHONE 1 within 45
calendar days after VERIZON's receipt of the invoice ("ARI "). VERIZON shall use
its best efforts to reduce the payment term to t 30 calendar days of ARI after
six (6) months of Service. Such payment shall be made by hard copy check or
Electronic Funds Transfer to PHONE 1's account. The parties shall promptly
review any discrepancies and expeditiously attempt resolution.
7.0 [ * ]
-----
8.0 AFFILIATE
---------
8.1 References in this Agreement to VERIZON's "AFFILIATES means, at any time,
any corporation, person or other entity that: (a) at such time, directly or
indirectly through one or more intermediaries, controls, or is controlled by, or
is under common control with Telesector Resources Group, Inc. d/b/a/ Verizon
Network Services ("VNS") ; or (b) that beneficially owns or holds, directly or
indirectly, 20% or more of any class of voting or equity interests of VNS or any
subsidiary or any corporation of which VNS, its parent, subsidiaries or
affiliates beneficially own or hold, in the aggregate, directly or indirectly,
20% or more of any class of voting or equity interests; or (c) that provides
Public Telephones under the "Verizon" trade name including but not limited to
the local exchange companies owned by Verizon Communications Inc. and its
subcontractors for the provision of Public Telephones. As used in this
definition, "Control" means the possession, directly or indirectly, of the power
to direct or cause the direction of the management and policies of a
corporation, person or other entity whether through the ownership of voting
securities, or by contract or otherwise.
8.2 VERIZON may direct that Services be provided directly to a VERIZON
AFFILIATE. A VERIZON AFFILIATE that obtains Services directly under this
Agreement shall be entitled to all of the rights and benefits afforded to
VERIZON under this Agreement and may enforce this Agreement in its own name.
9.0 NON-EXCLUSIVE MARKET RIGHTS
---------------------------
It is expressly understood and agreed that this Agreement neither grants to
PHONE 1 an exclusive privilege to sell or provide any or all Services or
Equipment of the type described in this Agreement which VERIZON may select, nor
does it require the purchase of any Services or Equipment from PHONE 1 by
VERIZON. PHONE 1 understands and agrees that VERIZON is free to and may contract
with others for the provision of comparable Services.
10.0 SPECIFICATIONS
--------------
10.1 Specifications. PHONE 1 shall perform all Services in compliance with the
highest standards of the industry, all government standards and specifications,
as well as any standards and specifications that PHONE 1 has published (unless
previously rejected by VERIZON).
Agreement No. BQ20054
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10.2 Nonconformity. If at any time (including after PHONE 1 has performed the
functions set forth in this Agreement), PHONE 1 discovers that the functions
PHONE 1 performed under this Agreement were not in compliance with this
Agreement or that the manner in which such functions were performed could pose a
threat to the health or safety of any person, the environment, any VERIZON
property, PHONE 1 shall, in addition to any other remedy permitted by this
Agreement or by law, promptly notify VERIZON and remedy the nonconformity
11.0 HAZARDOUS MATERIALS COMPLIANCE PROVISION
----------------------------------------
PHONE 1 represents and warrants that all Equipment provided hereunder will be
packaged, labeled, handled and shipped in accordance with all applicable
federal, state, county and local laws, rules, regulations, orders and other
lawfully mandated requirements. This obligation shall include but not be limited
to compliance with the following:
(a) all product labeling and other requirements imposed by the Occupational
Safety and Health Act of 1970 (OSHA), as amended, and all regulations adopted
pursuant thereto, including the Hazard Communication Standard regulations;
(b) all requirements of the Hazardous Material Transportation Act, the Toxic
Substance Control Act, as amended, the Federal Insecticide, Fungicide and
Rodenticide Act (FIFRA).
Every container must bear a label indicating the following:
(a) name of the product;
(b) chemical name and Chemical Abstracts Service (CAS) number of the five (5)
most predominant substances in a container, whether they are hazardous or
non-hazardous;
(c) chemical name and CAS number for all hazardous substances constituting
greater than one percent (1%) of the product (or greater than 0.1% for
carcinogens, mutagens, and teratogens);
(d) appropriate hazard warnings; and,
(e) the name and address of the manufacturer, importer, or other responsible
Party.
The label must be a sign, emblem or sticker of durable nature affixed to or
stenciled onto every individual item package. Labels must be in English, easy to
read, not obscured, and prominently displayed on every individual item package.
In addition, PHONE 1 agrees to furnish VERIZON on or before the date of delivery
of Equipment, and thereafter upon request of VERIZON, a copy of the applicable
Material Safety Data Sheet(s) (MSDS) for all Equipment provided hereunder, in
accordance with the OSHA requirements cited above. In the Event of any change in
the composition of the Equipment during the course of the Agreement, PHONE 1
shall provide VERIZON an updated MSDS and PHONE 1 must update the product label
accordingly.
PHONE 1 agrees to defend, indemnify and hold harmless VERIZON for any loss,
damage, penalty, fine or liability (including any costs and attorney's fees)
sustained because of PHONE 1's noncompliance with this Section.
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12.0 ACCEPTANCE TESTS
----------------
12.1 Tests and Acceptance Equipment to be installed shall be subject to
acceptance as follows: VERIZON shall be granted up to a (30) day period
(Acceptance Period) to test conformance with Specifications. Invoice payment
shall not constitute acceptance. In the event of non-acceptance, a Notice of
Defects shall be issued by VERIZON and PHONE 1 should promptly correct such
defects. Upon completion of such corrective action by PHONE 1, VERIZON shall
have the opportunity to retest Equipment.
13.0 PURCHASE ORDERS
---------------
13.1 PO Contents. VERIZON shall purchase Yellow Handsets by issuing a PO that
references this Agreement and sets forth the quantity of Yellow Handsets being
ordered; the time and place of delivery; the PO number; the date of the PO; the
billing and delivery addresses; the required delivery date(s); the name and
telephone number of the person to contact regarding shipping instructions; and
any special terms and conditions relevant to the particular PO. (Special terms
are those that are not preprinted. See the Section below entitled "ENTIRE
AGREEMENT".) PHONE 1agrees that it will accept or reject any PO issued by
VERIZON under this Agreement within ten (10) days of receipt. PHONE 1further
agrees that if VERIZON does not receive a rejection from PHONE 1of a PO within
this ten (10) day period, VERIZON may consider such failure as an acceptance of
the PO.
13.2 Right to Cancel. VERIZON may, by giving PHONE 1written notice, cancel all
or part of a PO at any time prior to delivery of the Yellow Handsets. VERIZON's
liability to PHONE 1 for the entire transaction shall be limited to reasonable
non-recoverable out-of-pocket expenses that PHONE 1 incurred as a result of
PHONE 1's receipt of the PO and its full or partial cancellation.
13.3 Change Order. VERIZON may, by issuing a written document labeled as a
"Change Order", make changes to a PO. If any change required by a Change Order
alters the value of the Equipment ordered, PHONE 1 shall promptly notify
VERIZON and PHONE 1shall adjust the price accordingly. If the amount of the
price adjustment is not specified in this Agreement, then the amount of any
change in price caused by the adjustment may be no greater than PHONE 1's
reasonable documentable increased costs and expenses. PHONE 1shall notify
VERIZON within three (3) business days of PHONE 1's receipt of a Change Order
if the Change Order will cause an increase in price. VERIZON may, at its
discretion, agree to the changed price or withdraw the underlying Change Order.
14.0 SHIPPING
--------
14.1 Packing Memo; Shipping Papers. PHONE 1 shall enclose a packing memorandum
with each shipment. If PHONE 1 ships more than one package, PHONE 1 shall
clearly xxxx the package containing the memorandum. PHONE 1 shall prominently
label each packing memorandum, shipment paper and package with the shipment
14.2 Title; Risk of Loss. Title to the Equipment shall pass at the FOB point.
However, PHONE 1 shall bear the risk of loss until VERIZON receives and accepts
the Equipment at the designated ship-to location.
14.3 No Waiver Neither the right of VERIZON to inspect Equipment nor its failure
to inspect Equipment prior to acceptance shall affect any rights of VERIZON
under any provision of this Agreement
15.0 AUDITS
------
Records. PHONE 1 shall maintain, in accordance with standard recognized
accounting practices, accurate and complete records that enable PHONE 1 to
demonstrate full compliance with this Agreement. These
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records shall be maintained for a period of six (6) years after this Agreement
expires or terminates. PHONE 1 shall allow VERIZON and its authorized agents and
representatives to audit these records, during normal business hours, at any
time during the term of this Agreement and the six (6) year period after this
Agreement. VERIZON shall be entitled to a payment for all amounts that the audit
report finds PHONE 1 owes to VERIZON. VERIZON shall bear the cost of these
audits unless it is determined that PHONE 1 invoiced VERIZON incorrectly during
the period of time for which the records were audited in which case PHONE 1 will
bear the cost of audit.
16.0 RELATIONSHIP OF THE PARTIES
---------------------------
16.1 Independent Contractor. The parties shall perform the functions set forth
in this Agreement as independent contractors, and not as employees, joint
venturers, partners or agents of the other. PHONE 1 shall not make any
representation to the contrary to any person. PHONE 1 may not bind, or attempt
to bind, VERIZON or any VERIZON Affiliate to any obligation with any third
parties. In all of PHONE 1's activities under this Agreement, PHONE 1 shall act
consistently with PHONE 1's status as an independent contractor. VERIZON does
not and will not have actual, potential, or any other control over PHONE 1, or
PHONE 1's employees or agents, except as is otherwise expressly set forth in
this Agreement. PHONE 1 shall be entirely responsible for its actions.
16.2 PHONE 1's Labor Relations. PHONE 1 shall be responsible for PHONE 1's own
labor relations with any labor organization and PHONE 1 shall not purport to
bind VERIZON (including VERIZON Affiliates) to any labor union. PHONE 1 is
responsible for supervising and directing the work of PHONE 1's employees and
contractors and for ensuring that all of PHONE 1's employees, contractors and
subcontractors comply with the terms and conditions of this Agreement.
16.3 PHONE 1's Employees. PHONE 1 is responsible for assuring that all of PHONE
1's employees are paid on a timely manner. PHONE 1 is also responsible for
withholding or causing PHONE 1's subcontractors (if any) to withhold, all
Federal, state and local income, social security, unemployment, excise, payroll
and all other taxes or charges required by law to be withheld from compensation
of such individuals performing Services. PHONE 1 is also responsible for all
employment taxes and withholdings. PHONE 1 shall timely pay or cause to be paid
such taxes or charges to the appropriate governmental agencies. PHONE 1 is also
responsible for all workers' compensation benefits, premiums and other similar
charges. Persons furnished by PHONE 1 under this Agreement shall not be entitled
to any benefits that VERIZON provides to its own employees and PHONE 1 shall
indemnify VERIZON against any claims alleging that any of PHONE 1's employees or
contractors are employees of VERIZON or are entitled to VERIZON benefits.
17.0 WARRANTIES
----------
17.1 PHONE 1 Warranties. PHONE 1 warrants that its will perform the Agreement in
a professional and workmanlike manner in full accordance with this Agreement,
applicable laws and the highest standards of the industry. It further warrants
that it will provide its Services in accordance with the Service Level Agreement
set forth in Attachment A. PHONE 1 warrants that no product, material or service
PHONE 1 provides will result in a third party's intellectual or other right
being infringed. If any Equipment is supplied in PHONE 1's performance of this
Agreement, PHONE 1 warrants that they are free from defects in materials and
workmanship and they are merchantable and fit for their intended uses. These
warranties are in addition to all other warranties, express, implied or
statutory.
17.2 Breach of Warranty. VERIZON may, without limiting any of its other rights
under this Agreement or at law, require PHONE 1, at PHONE 1's expense, to
reperform functions and replace Equipment which do not meet an applicable
warranty. PHONE 1 shall also be responsible for any costs, expenses, and
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damages, whether direct, indirect or consequential, which result from the
failure of the Equipment or service to comply with any of the warranties.
18.0 DISASTER RECOVERY PLAN
----------------------
PHONE 1 and other party(s) providing Services under contract with PHONE 1 shall
develop and maintain a Disaster Recovery Plan with respect to the critical
components of the Services. The specific details of such Disaster Recovery Plan
shall be made available to VERIZON in writing within thirty (30) days after
execution of this Agreement.
19.0 INDEMNIFICATION
---------------
Indemnification. PHONE 1 agrees to indemnify, defend and hold VERIZON and
VERIZON Affiliates harmless against any losses, damages, liabilities, claims or
demands (including all costs, expenses and reasonable attorneys' fees on account
thereof or in connection with any investigation or preparation related thereto
or the enforcement of the indemnification provisions of this Agreement)
(collectively, the "Indemnified Amounts") that may be made as a result of PHONE
1's actual or alleged acts or omissions including, but not limited to, claims
made: (i) by anyone for infringement of any trademark, copyright, patent, trade
secret or other intellectual property right relating to the Services or
functions performed by PHONE 1 or materials provided, developed, authored or
originated by PHONE 1; (ii) by anyone for injuries (including death) to persons
or damage to property (including theft) or other cause of action resulting from
PHONE 1's acts or omissions or those of persons furnished by PHONE 1 while
performing work pursuant to this Agreement or in connection with materials
furnished by PHONE 1 pursuant to this Agreement; (iii) by persons furnished by
PHONE 1 or any subcontractors based on employment contract, or federal, state or
local laws prohibiting discrimination in employment, or (iv) by persons
furnished by PHONE 1 or any subcontractors under worker's compensation or
similar acts; (v) in connection with the Services or functions performed by
PHONE 1 and materials provided by PHONE 1 under this Agreement, or resulting
directly or indirectly from the Services or functions performed by PHONE 1 under
this Agreement whether caused by the negligence of PHONE 1 or anyone acting on
behalf of PHONE 1; or (vi) under any federal securities laws, or under any other
statute, at common law or otherwise, arising out of or in connection with the
Services or functions performed by PHONE 1 or materials provided by PHONE 1
under this Agreement or any information obtained in connection with the
performance hereunder. VERIZON agrees to notify PHONE 1 of any written claims or
demands against VERIZON for which PHONE 1 is responsible hereunder and VERIZON
shall be entitled, at its option if dissatisfied with PHONE 1's handling
thereof, to assume the defense or settlement of any such claim. PHONE 1 shall
promptly reimburse VERIZON for Indemnified Amounts as they are incurred.
20.0 IMPLEADER AND LIMITED LIABILITY OF VERIZON
------------------------------------------
20.1 No Impleader. PHONE 1 agrees not to implead or bring any action against
VERIZON (including VERIZON Affiliates), its successors, assigns, employees or
officers based on any claim (i) by any VERIZON (or any VERIZON Affiliate)
employee for personal injury or death that occurs in the course or scope of
employment of such person or (ii) by any person furnished by PHONE 1 under this
Agreement based on employment contract, or federal, state or local laws
prohibiting discrimination in employment.
20.2 VERIZON Liability Limitation. PHONE 1 also agrees that neither VERIZON nor
any VERIZON Affiliate shall be liable for any consequential, special, indirect,
incidental, punitive or exemplary damages for any acts or failure to act under
this Agreement.
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21.0 INSURANCE
---------
21.1 Insurance Requirements. PHONE 1 shall secure and maintain at its expense
during the term of this Agreement (i) Workers' Compensation- Statutory limits
and Employers Liability with limits of not less than $1,000,000; (ii) Commercial
General Liability insurance, including but not limited to, products liability
and completed operations, contractual liability, independent contractor, for a
combined single limit of no less than $2,000,000 per occurrence for bodily
injury and property damage with a minimum policy aggregate of $4,000,000; (iii)
Comprehensive Automobile Liability insurance covering all owned, non-owned and
hired vehicles for a minimum combined single limit of $2,000,000 per occurrence;
and (iv) Professional Liability insurance, including but not limited to
intellectual property coverage, in a minimum amount of $5,000,000 per
occurrence. All insurers must be licensed to do business in the state in which
the work is performed and must have Best's Rating "AX" or better. PHONE 1 agrees
to include Telesector Resources Group Inc. and VERIZON as additional insured(s)
on (ii, iii, iv) and deliver a certificate of insurance evidencing the above
prior to the work being performed. It is also agreed that the above insurance
coverage is primary and must be kept in force during the term of this Agreement.
Furthermore, VERIZON must receive at least thirty (30) days' notice of
cancellation or modification of the above insurance.
21.2 No Limitation. PHONE 1 is responsible for determining whether the above
minimum insurance coverages are adequate to protect its interests. The above
minimum coverages do not constitute limitations upon PHONE 1's liability.
22.0 FORCE MAJEURE
-------------
22.1 Not Liable. Neither party shall be liable for defaults or delays due to any
causes (such as strikes, wars, acts of sabotage or natural disasters) that are
beyond its control and that are not due to its acts or omissions (Force
Majeures).
22.2 Notice and Options for Other Party. Each party shall promptly notify the
other in case of a Force Majeure occurrence within five (5) days after the
beginning thereof, and the party receiving notice may, by providing notice to
the other party at any time during the period covered by the Force Majeure,
extend the time for performance, or cancel all or any unperformed part, of this
Agreement.
23.0 TERMINATION
-----------
VERIZON Right to Terminate. VERIZON may terminate this Agreement in whole or in
part as follows: (i) immediately upon notice in response to regulatory or legal
concerns; (ii) immediately upon notice in response to any concerns that
activities under this Agreement may endanger the health or safety of a person,
the environment or VERIZON property; (iii) at any time due to negative financial
business impact on Verizon, at Verizon's sole determination, upon thirty (30)
days notice; or (iv) immediately upon notice for cause as follows: (a) for
failure to perform including performance below service level agreements set
forth in this Agreement in Attachment B, industry standards, and/or quality
requirements, if VERIZON first gave PHONE 1 notice of breach and an opportunity
to cure in seven (7) days, or (b) based on VERIZON's belief that PHONE 1 has
engaged in illegal, criminal or fraudulent conduct in connection with Services
performed or to be performed or Equipment provided or to be provided by PHONE 1
under this Agreement, or (c) the failure to pay its subcontractors or employees
providing Services, functions, or materials, under this Agreement, or (d) a
change in control, or liquidation or insolvency of PHONE 1 (e) VERIZON desire to
offer the same or similar service in its own or in its Affiliates' name.
24.0 SEPARATE ENTITY
---------------
In the event that control of PHONE 1 should transfer through acquisition or
merger with a competitor of VERIZON, and VERIZON should elect not to terminate
this Agreement, PHONE 1 agrees to insure that
Agreement No. BQ20054
Page 12 of 40
Services contracted hereunder will continue to be provided by a PHONE 1's
separate legal entity from the VERIZON competitor, with all PHONE 1 parties
providing the Services provision separated from the operation of the competitor.
PHONE 1 shall safeguard all VERIZON information from the VERIZON competitor in
the same manner that PHONE 1 safeguards them from any other party. VERIZON shall
determine in its sole discretion if the party acquiring control of PHONE 1 deems
to be a VERIZON competitor.
25.0 GOVERNMENT REQUIREMENTS
-----------------------
PHONE 1 Obligation. PHONE 1 agrees to comply with the Non-Discrimination
Compliance Undertaking set forth in Exhibit B.
26.0 ADVERTISEMENTS
--------------
26.1 Prohibitions and Restrictions. PHONE 1 shall not, without the prior written
consent of VERIZON, advertise or publish the fact that PHONE 1 has entered into
this Agreement with VERIZON without the advance written consent of VERIZON.
26.2 Additional Advertising and Promotions. Each party may offer additional
promotions as mutually agreed between the parties throughout the term of this
Agreement, but neither party shall be required to offer additional promotions
27.0 PUBLICITY AND DISCLOSURE
------------------------
PHONE 1 agrees that it shall not use in advertising, or publicity or other
public disclosures, any information concerning this Agreement or disclose the
terms and conditions of this Agreement without the prior written consent of
VERIZON unless required by a court of competent jurisdiction, governmental
agency, or by law or regulation, in which case PHONE 1 shall provide VERIZON
with notification of such requirement for disclosure as soon as practicable
following receipt of the demand for disclosure.
28.0 INFORMATION AND INTELLECTUAL PROPERTY
-------------------------------------
28.1 Information Defined. The term "Information" includes: programs and related
documentation; specifications, telephone ANI and usage information, CDRs,
drawings, models, marketing and business data and plans; works of authorship and
other creative works; and ideas, knowledge and know-how. Information may be
transmitted in writing (or other tangible form) or orally.
28.2 No PHONE 1 Confidential Information. No Information PHONE 1 provides to
VERIZON (even if labeled or otherwise designated as proprietary or confidential)
shall be considered by either party to be confidential or treated by VERIZON as
being confidential or proprietary to PHONE 1.
28.3 VERIZON Information. Information that VERIZON furnishes to PHONE 1 or
VERIZON Information that PHONE 1 otherwise comes into contact with under this
Agreement will remain VERIZON property. PHONE 1 will return such Information to
VERIZON upon termination of the Agreement or at VERIZON's earlier request.
Unless such Information was previously known to PHONE 1 free of any obligation
to keep it confidential or is made public by VERIZON or a third party without
breach of any agreement, PHONE 1 will keep the Information confidential and use
it only in performing this Agreement.
Agreement No. BQ20054
Page 13 of 40
28.4 NO PHONE 1 Licenses. VERIZON does not grant PHONE 1 any license, express or
implied, under any patent, copyright, trademark, trade secret or otherwise,
except for the sole purposes of PHONE 1's performance of this Agreement.
29.0 COMPLIANCE WITH LAWS
--------------------
29.1 PHONE 1 Obligations. PHONE 1 agrees, in connection with the performance of
this Agreement, to comply with all applicable federal, state or local laws and
regulations, including, but not limited to, all applicable requirements of the
Fair Labor Standards Act, as amended, and of regulations and orders of the
United States Department of Labor issued thereunder, the Federal Occupational
Safety and Health Act and with all rules and regulations issued thereunder, and
the Foreign Corrupt Practices Act of 1977, as amended. PHONE 1 agrees that it
will not discriminate against any employee or applicant for employment on
account of race, color, religion, sex, disability or national origin and will
comply with the terms of the Non-Discrimination Compliance Undertaking attached
as Attachment C hereto and made a part of this Agreement. PHONE 1 has, and shall
maintain during the term of this Agreement, all known permits or other
appropriate records that may be required by law. Notwithstanding any other
provisions of this Agreement, PHONE 1 shall not export, directly or indirectly
(including to foreign nationals present in the United States), any United States
source technical data to any country outside the United States which export may
be in violation of the United Stated Export Control Laws and Regulations.
29.2 PHONE 1 Responsibility. PHONE 1 shall take full responsibility either
directly or through the third party(s)] for complying with all tariffing and
other regulatory requirements that apply to the Services in all state and
federal jurisdictions and shall comply with all local, state and federal
ordinances, rulings and laws.
29.3 VERIZON Responsibility VERIZON shall pay all appropriate state and federal
telecommunications taxes on collected revenue and complying with all local,
state and federal ordinances, rulings and laws.
30.0 ASSIGNMENT
----------
30.1 No PHONE 1 Assignment. PHONE 1 may not assign any right or interest under
this Agreement (excepting moneys due or to become due) or delegate any work or
other obligation owed by PHONE 1 under this Agreement without first obtaining
the written permission of VERIZON, which VERIZON may refuse in its sole
discretion. Any attempted assignment or delegation in contravention of this
section shall be void and ineffective. Any assignment of money shall be void and
ineffective to the extent that: (1) PHONE 1 fails to provide VERIZON at least
thirty (30) days prior written notice of such assignment; and (2) such
assignment attempts to impose upon VERIZON obligations to the assignee
additional to the payment of such money, or to preclude VERIZON from dealing
solely and directly with PHONE 1 in all matters pertaining to the Agreement
including, but not limited to, the negotiation of amendments or the settlement
of charges due.
30.2 VERIZON Assignment. VERIZON may freely assign all or part of this
Agreement.
31.0 GOVERNING LAW
-------------
State Law and Forum. The validity, interpretation and performance of this
Agreement shall be governed by the procedural and substantive laws of the State
of New York without regard to conflicts of laws. All actions under this
Agreement shall be brought in a court of competent subject matter jurisdiction
in the County of New York in the State of New York and both parties agree to
accept the personal jurisdiction of such court.
Agreement No. BQ20054
Page 14 of 40
32.0 NON-WAIVER
----------
No Waiver. No course of dealing or failure of either party to strictly enforce
any of the terms and conditions of this Agreement shall be construed as a
waiver of the future performance of that term or condition.
33.0 SEVERABILITY
------------
Unenforceable Terms Severed. In the event that one or more provisions contained
in this Agreement are for any reason held to be unenforceable in any respect,
such unenforceability shall not affect any other term or condition of this
Agreement and this Agreement shall be construed as if the unenforceable
provision was not contained in this Agreement.
34.0 ACCOUNT MANAGEMENT/SINGLE POINT OF CONTACT
------------------------------------------
34.1 Single Point of Contact. PHONE 1 and VERIZON shall each designate a manager
to act as a single point of contact for their respective companies for all
issues, including, but not limited to performance of Services, adherence to
service level agreements, reporting and problem resolution. PHONE 1 and VERIZON
representatives shall meet as needed to discuss significant issues and service
improvement plans.
34.2 Emergency Notification. PHONE 1 and VERIZON will establish and adhere to
emergency notification procedure to be used during the Service outage
conditions.
35.0 NOTICES
-------
Method. All notices and other communications made under this Agreement shall be
effective when received by the other party at the address set forth below.
Notices must be sent by certified or registered mail (return receipt requested)
or via email set forth below with confirmation of receipt. The parties may, by
providing seven (7) days' written notice, modify the addresses set forth below.
Notices to VERIZON shall be sent to:
Xxxxxx Xxxxx
Corporate Sourcing
000 X. 00xx Xx.
Xxx Xxxx, XX 00000
Xxxxxx.x.xxxxx@xxxxxxx.xxx
And
Xxxxx X. Xxxxxx
Public Communications Marketing
00000 Xxxxxxxx Xxxx
Xxxxx 0,X00
Xxxxxx Xxxxxx, XX 00000
Xxxxx.x.xxxxxx@xxxxxxx.xxx
Notices to PHONE 1 shall be sent to:
Xxx Xxxxxxx
000 Xxxxxxxx Xxxxxxxxx
00xx Xxxxx
Xxxxx, XX 00000
Xxxxxxxx@xxxxx0.xxx
Agreement No. BQ20054
Page 15 of 40
36.0 CAPTIONS AND INTERPRETATIONS AND CONSENTS
-----------------------------------------
36.1 Convenience Only. The captions of sections in this Agreement are for
convenience only and may not accurately or fully describe all of the
requirements of a section. The captions do not limit or modify the terms of this
Agreement or any section of this Agreement.
36.2 Reasonable Consent. Whenever the provisions of this Agreement require one
party to obtain the permission or consent of the other party, unless specified
otherwise, the party from whom the consent or permission is needed must act
reasonably in granting or withholding such consent.
37.0 GIFTS AND GRATUITIES AND CONFLICTS OF INTEREST
----------------------------------------------
37.1 Certification. PHONE 1 certifies that, to the best of PHONE 1's knowledge
and belief, no economic, beneficial, employment or managerial relationship
exists between PHONE 1 and any employee of VERIZON or VERIZON Affiliates, or
between PHONE 1 and any relative of an employee of VERIZON or any VERIZON
Affiliates, which would tend in any way to influence such employee in the
performance of his or her duties on behalf of VERIZON or VERIZON Affiliates in
connection with the awarding, making, amending or making determinations
concerning the performance of this or any other agreement.
37.2 No Gratuities. The exchange or offering of any money, gift item, personal
service, entertainment or unusual hospitality by PHONE 1 to VERIZON and VERIZON
Affiliates is expressly prohibited. This prohibition is equally applicable to
both party's officers, employees, agents or immediate family members. Any
violation of this provision constitutes a material breach of this Agreement.
37.3 VERIZON Right To Terminate. VERIZON may, by written notice to PHONE 1,
terminate PHONE 1's right to proceed under this Agreement without any liability
whatsoever on the part of VERIZON if VERIZON finds:
(a) that PHONE 1 has violated the certification contained in this section
regarding any conflict of interest; or
(b) that gratuities (as discussed in this section) were offered or given by
PHONE 1, or any of PHONE 1's agents or representatives, to any officer or
employee of VERIZON or VERIZON Affiliates awarding, making, amending an
agreement or securing favorable treatment with respect to the performance of
such agreement.
37.4 Remedies. In the event this Agreement is terminated as provided in this
section, VERIZON shall be entitled to pursue the same remedies against PHONE 1
as it could pursue in the event of a breach of the Agreement by PHONE 1.
37.5 Cumulative Remedies. The rights and remedies of VERIZON in this clause
shall not be exclusive and are in addition to any other rights and remedies
provided by law or under this Agreement.
38.0 QUALITY OBLIGATION
------------------
38.1 Quality Commitment. Quality is a process of assuring conformance to each
and every term, condition and specification of this Agreement. PHONE 1 agrees
that its commitment to quality and the processes it has in place to fulfill this
commitment with respect to Services provided by PHONE 1 are primary and material
Agreement No. BQ20054
Page 16 of 40
requirements of this Agreement. In addition to any other rights or remedy
available to VERIZON under this Agreement, VERIZON reserves the right to assure,
throughout the term of this Agreement, PHONE 1's continued commitment to quality
and PHONE 1 agrees to take appropriate steps, as noted by VERIZON, to improve
PHONE 1's commitment to quality.
38.2 PHONE 1 Quality Complaints. In the event VERIZON determines that Services
or Equipment furnished by PHONE 1 hereunder do not perform in a satisfactory
manner or is unsatisfactory in other respects, VERIZON shall issue a PHONE 1
Quality Complaint in writing to notify PHONE 1. PHONE 1 shall provide an
acknowledgment to VERIZON within ten (10) calendar days of receipt. Within
twenty (20) calendar days the PHONE 1 shall provide a final report specifying ,
as required, the change in process required to address VERIZON's Complaint. The
report will include the root cause of the Complaint, condition and a plan for
immediate corrective action to correct the Complaint, and a long term plan to
ensure continued service quality is provided.
Nothing herein shall obviate PHONE 1's obligations under the clause entitled
"WARRANTY"
39.0 SURVIVAL OF OBLIGATIONS
-----------------------
Continue Beyond Agreement. PHONE 1's obligations under this Agreement, which by
their nature would continue beyond the termination, cancellation or expiration
of this Agreement, shall survive termination, cancellation or expiration of this
Agreement.
40.0 AGENCY
------
Nothing contained herein shall be construed to create any agency, joint venture,
or partnership between the Parties.
41.0 REMEDIES CUMULATIVE
-------------------
Except as otherwise stated herein, the remedies set forth in this Agreement are
in addition to and not in limitation of the rights and remedies of the parties
that may be available at law, in equity, or otherwise.
Agreement No. BQ20054
Page 17 of 40
42.0 ENTIRE AGREEMENT
----------------
Entirety. This Agreement, including all attachments, constitutes the entire
agreement between the parties regarding the subject matter addressed and shall
not be modified or rescinded, except by a writing signed by PHONE 1 and VERIZON.
All provisions on PHONE 1's forms shall be deemed rejected by VERIZON, void and
of no effect. The provisions of this Agreement supersede all prior oral and
written quotations, agreements, and understandings of the parties with respect
to the subject matter of this Agreement.
IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
as of the date and year first above written.
------------------------ -------------------------------
PHONE 1, INC. Telesector Resources Group, Inc.
(a VERIZON company)
.
By_______________________ By ______________________
Name ____________________ Name_____________________
Title ___________________ Title ___________________
Date ____________________ Date ____________________
Agreement No. BQ20054
Page 18 of 40
Attachment A
SCHEDULE OF CHARGES
------------------------------------------------------------------------------------------------------------------
INDX CNTRY CITY CODES COUNTRIES MIN. 50 4
# CODES Except.
------------------------------------------------------------------------------------------------------------------
1 1 403
,780,250,204,506,709,902,306,604,867,416, Canada [ * ]
418,514,519,613,819,705,807,905
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxx Virgin [ * ]
Islands
------------------------------------------------------------------------------------------------------------------
1 0-000 XX Xxxxxx Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxx Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxx & Caicos [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 XX. Xxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
ST. [ * ]
1 0-000 Xxxxxxx-Xxxxxxxxxx
------------------------------------------------------------------------------------------------------------------
ST.
Xxxxxxx-Grenadines [ * ]
1 1-784 (Cell)
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxx Xxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 1-809 Dominican Rep. [ * ]
------------------------------------------------------------------------------------------------------------------
227, 219 Dominican Rep. [ * ]
1 1-809 (Cell)
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxxx & Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
Trinidad & Tobago [ * ]
1 1-868 (Cell)
------------------------------------------------------------------------------------------------------------------
1 0-000 XX. Xxxxx/Xxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
1 0-000 Xxxxxxx (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
1 USA [ * ]
------------------------------------------------------------------------------------------------------------------
2 20 Egypt [ * ]
------------------------------------------------------------------------------------------------------------------
30-39 Egypt - [ * ]
2 20 Alexandria
------------------------------------------------------------------------------------------------------------------
2 20 20-29 Egypt - Cairo [ * ]
------------------------------------------------------------------------------------------------------------------
2 20 10, 12 Egypt (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 19 of 40
------------------------------------------------------------------------------------------------------------------
2 00 Xxxxx Xxxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
2 27 00 Xxxxx Xxxxxx - [ * ]
Cape Town
------------------------------------------------------------------------------------------------------------------
2 27 00 Xxxxx Xxxxxx - [ * ]
Johannesburg
------------------------------------------------------------------------------------------------------------------
00-00 Xxxxx Xxxxxx [ * ]
2 27 (Cell)
------------------------------------------------------------------------------------------------------------------
2 27 00 Xxxxx Xxxxxx, [ * ]
Durban
------------------------------------------------------------------------------------------------------------------
2 000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 212 1 Morocco (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 Morocco, [ * ]
0 000 Xxxxxxxxxx
------------------------------------------------------------------------------------------------------------------
0 000 0 Xxxxxxx, Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 212 7 Morocco, Rabat [ * ]
------------------------------------------------------------------------------------------------------------------
2 212 9 Morocco, Tangiers [ * ]
------------------------------------------------------------------------------------------------------------------
2 000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 213 1 Algeria (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 213 2 Algeria,Algiers [ * ]
------------------------------------------------------------------------------------------------------------------
2 216 217 Tunisia [ * ]
------------------------------------------------------------------------------------------------------------------
2 218 219 Libya [ * ] blocked
------------------------------------------------------------------------------------------------------------------
2 000 Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 221 Senegal [ * ]
------------------------------------------------------------------------------------------------------------------
2 221 6 Senegal (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 221 8 Senegal, Dakar [ * ]
------------------------------------------------------------------------------------------------------------------
2 222 Mauritania [ * ]
------------------------------------------------------------------------------------------------------------------
2 223 Mali Rep. [ * ]
------------------------------------------------------------------------------------------------------------------
2 224 Guinea [ * ]
------------------------------------------------------------------------------------------------------------------
Ivory C.-Cote' [ * ]
2 225 D'ivoire
------------------------------------------------------------------------------------------------------------------
2-4, Ivory C.-Cote' [ * ]
2 225 D'ivoire, Abidjan
------------------------------------------------------------------------------------------------------------------
,8-9 Ivory C.-Cote' [ * ]
2 225 D'ivoire, Cellular
------------------------------------------------------------------------------------------------------------------
2 225 Ivory Coast [ * ]
------------------------------------------------------------------------------------------------------------------
2 225 Ivory Coast (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 226 Burkina Faso [ * ]
------------------------------------------------------------------------------------------------------------------
2 227 Niger Rep. [ * ]
------------------------------------------------------------------------------------------------------------------
2 228 Togolese Rep. [ * ]
------------------------------------------------------------------------------------------------------------------
2 229 Benin [ * ]
------------------------------------------------------------------------------------------------------------------
2 230 Mauritius [ * ]
------------------------------------------------------------------------------------------------------------------
2 231 Liberia [ * ]
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 20 of 40
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2 231 28 Liberia (Cell) [ * ]
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2 232 Sierra Leone [ * ]
------------------------------------------------------------------------------------------------------------------
2 232 22 Sierra Leone - [ * ]
Freetown
------------------------------------------------------------------------------------------------------------------
2 232 Sierra Leone [ * ]
(Cell)
------------------------------------------------------------------------------------------------------------------
2 233 Ghana [ * ]
------------------------------------------------------------------------------------------------------------------
2 233 21 Ghana - Accra [ * ]
------------------------------------------------------------------------------------------------------------------
2 233 24, 27-28 Ghana (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 233 51 Ghana, Kumasi [ * ]
------------------------------------------------------------------------------------------------------------------
2 233 22 Ghana, Tema [ * ]
------------------------------------------------------------------------------------------------------------------
2 000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 234 1000-1287,1289-1469,1480-1773,1776-1999 Nigeria - Lagos [ * ]
------------------------------------------------------------------------------------------------------------------
2 234 9000-9099,0470-0479,0774-0775 Nigeria (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 234 1288,1470-1479,1774-1775 Nigeria, Lagos [ * ]
(Mobile)
------------------------------------------------------------------------------------------------------------------
2 235 Chad [ * ]
------------------------------------------------------------------------------------------------------------------
2 235 Chad Rep. (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
Central African [ * ]
2 236 Rep.
------------------------------------------------------------------------------------------------------------------
2 237 Cameroon [ * ]
------------------------------------------------------------------------------------------------------------------
2 237 999 Cameroon (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 237 370-379, 390-409, 420-439, 470-479 Cameroon, Douala [ * ]
------------------------------------------------------------------------------------------------------------------
2 237 210-239, 300-309 Cameroon, Yaounde [ * ]
------------------------------------------------------------------------------------------------------------------
2 000 Xxxx Xxxxx Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 239 Sao Tome [ * ] blocked
------------------------------------------------------------------------------------------------------------------
Equatorial Guinea [ * ]
2 240 Rep.
------------------------------------------------------------------------------------------------------------------
2 241 Gabon Rep. [ * ]
------------------------------------------------------------------------------------------------------------------
2 241 Gabon Rep. (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 242 Congo Rep. [ * ]
------------------------------------------------------------------------------------------------------------------
2 242 Congo Rep. (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 243 Zaire [ * ]
------------------------------------------------------------------------------------------------------------------
2 243 80-89 Zaire (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 243 12 Zaire, Kinshasa [ * ]
------------------------------------------------------------------------------------------------------------------
2 244 Angola [ * ]
------------------------------------------------------------------------------------------------------------------
2 244 Angola (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 245 Guinea Bissau [ * ]
------------------------------------------------------------------------------------------------------------------
Guinea Bissau [ * ]
2 245 (Cell)
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 21 of 40
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2 246 Xxxxx Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 247 Ascension Island [ * ]
------------------------------------------------------------------------------------------------------------------
2 248 Seychelles Island [ * ]
------------------------------------------------------------------------------------------------------------------
Seychelles Island [ * ]
2 248 (Cell)
------------------------------------------------------------------------------------------------------------------
2 249 Sudan [ * ]
------------------------------------------------------------------------------------------------------------------
2 250 Rwanda [ * ]
------------------------------------------------------------------------------------------------------------------
2 250 Rwanda (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 251 Ethiopia [ * ]
------------------------------------------------------------------------------------------------------------------
2 251 92 Ethiopia (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
10-19, Ethiopia, Addis [ * ]
2 251 Ababa
------------------------------------------------------------------------------------------------------------------
2 252 Somalia [ * ]
------------------------------------------------------------------------------------------------------------------
2 253 Djibouti Rep. [ * ]
------------------------------------------------------------------------------------------------------------------
Djibouti Rep. [ * ]
2 253 (Cell)
------------------------------------------------------------------------------------------------------------------
2 254 Kenya [ * ]
------------------------------------------------------------------------------------------------------------------
0 000 00-00 Xxxxx - Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 254 Kenya Cell [ * ]
------------------------------------------------------------------------------------------------------------------
2 000 00 Xxxxx, Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 000 Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 255 80-89 Tanzania (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
51 Tanzania, Dar es [ * ]
2 255 Salaam
------------------------------------------------------------------------------------------------------------------
2 256 41 Uganda [ * ]
------------------------------------------------------------------------------------------------------------------
2 257 Burundi [ * ]
------------------------------------------------------------------------------------------------------------------
2 257 29 Burundi (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 258 Mozambique [ * ]
------------------------------------------------------------------------------------------------------------------
2 259 Zanzibar [ * ] blocked
------------------------------------------------------------------------------------------------------------------
2 260 1,2 Zambia [ * ]
------------------------------------------------------------------------------------------------------------------
2 260 1 Zambia, Lusaka [ * ]
------------------------------------------------------------------------------------------------------------------
2 260 2 Zambia, Ndola [ * ]
------------------------------------------------------------------------------------------------------------------
2 261 Madagascar [ * ]
------------------------------------------------------------------------------------------------------------------
2 261 Madagascar (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 262 Reunion Island [ * ]
------------------------------------------------------------------------------------------------------------------
2 263 Zimbabwe [ * ]
------------------------------------------------------------------------------------------------------------------
2 263 11,23,91 Zimbabwe (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
2 263 40-49 Zimbabwe, Harare [ * ]
------------------------------------------------------------------------------------------------------------------
2 264 Namibia [ * ]
------------------------------------------------------------------------------------------------------------------
2 265 Malawi [ * ]
------------------------------------------------------------------------------------------------------------------
2 266 Lesotho [ * ]
------------------------------------------------------------------------------------------------------------------
2 267 Botswana [ * ]
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 22 of 40
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2 268 Swaziland [ * ]
------------------------------------------------------------------------------------------------------------------
2 269 Comoros/Mayotte [ * ]
------------------------------------------------------------------------------------------------------------------
2 000 Xxxxxxx Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 000 XX. Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
2 291 Eritrea [ * ]
------------------------------------------------------------------------------------------------------------------
2 297 Aruba [ * ] 1
------------------------------------------------------------------------------------------------------------------
2 298 Faeroe Islands [ * ]
------------------------------------------------------------------------------------------------------------------
2 299 Greenland [ * ]
------------------------------------------------------------------------------------------------------------------
2 299 Greenland (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 00 Xxxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
3 30 1 Greece - Athens [ * ]
------------------------------------------------------------------------------------------------------------------
3 30 9 Greece (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 00 Xxxxxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 31 6,9 Netherlands (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
3 00 Xxxxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
3 32 027, 033, 045, 047-049, 070-079, 088, 090,094-096, Belgium - (Cell) [ * ] blocked
098, 120-129, 160-199, 216, 270-279,330-339,
450-499, 700-799, 880-889, 900-999
------------------------------------------------------------------------------------------------------------------
3 32 200-215, 217-269, 000-000 Xxxxxxx - Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 32 300-329, 000-000 Xxxxxxx, Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 00 Xxxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
3 33 1 France - Paris [ * ]
------------------------------------------------------------------------------------------------------------------
3 33 6 France (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
3 34 Spain [ * ] 1
------------------------------------------------------------------------------------------------------------------
3 34 3,96 Spain - Barcelona [ * ]
------------------------------------------------------------------------------------------------------------------
3 34 911-915, 918 Spain - Madrid [ * ]
------------------------------------------------------------------------------------------------------------------
3 34 070-109, 190-199, 220-229, 290-309,380-399, Spain (Cell) [ * ] blocked
500-799, 890-899, 906-910,916-917, 919, 929-930,
939, 949, 960-970, 989
------------------------------------------------------------------------------------------------------------------
3 34 Spain-Canary [ * ]
Island
------------------------------------------------------------------------------------------------------------------
3 00 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 36 1 Hungary - Budapest [ * ]
------------------------------------------------------------------------------------------------------------------
3 36 0-0-0-0 Xxxxxxx (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 36 Iceland [ * ]
------------------------------------------------------------------------------------------------------------------
3 39 Italy [ * ] 1
------------------------------------------------------------------------------------------------------------------
3 39 20-29,02 Italy - Milan [ * ]
------------------------------------------------------------------------------------------------------------------
3 39 60-69,06 Italy - Rome [ * ]
------------------------------------------------------------------------------------------------------------------
3 39 66 Italy - Vatican [ * ]
City
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 23 of 40
------------------------------------------------------------------------------------------------------------------
3 39 03,30-39 Italy (Cell) [ * ] blocked
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3 350 Gibraltar [ * ]
------------------------------------------------------------------------------------------------------------------
3 350 Gibraltar (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 351 100-199 Portugal - Lisbon [ * ]
------------------------------------------------------------------------------------------------------------------
3 351 470, 676, 900-909, 000-000 Xxxxxxxx (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
3 351 910-919 Portugal, Madeira [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 352 Luxembourg (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
0 000 0 Xxxxxxx - Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 353 8 Ireland (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
3 354 35-38,60-69,80-89 Iceland (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 356 Malta [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 357 9,1 Cyprus (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 358 Finland [ * ]
------------------------------------------------------------------------------------------------------------------
3 358 000-000 Xxxxxxx (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 359 000-000 Xxxxxxxx - Sofia [ * ]
------------------------------------------------------------------------------------------------------------------
3 359 480-489, 790-799, 000-000 Xxxxxxxx -(Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 370 Lithuania [ * ]
------------------------------------------------------------------------------------------------------------------
3 370 790-799,800-809,840-909,980-999 Lithuania (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 370 200-299, Lithuania, Vilnius [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxx (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxx [ * ]
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3 372 50-56 Estonia (Cell) [ * ]
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3 000 Xxxxxxx [ * ]
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3 373 800-899, 000-000 Xxxxxxx (Cell) [ * ]
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3 374 Armenia [ * ]
------------------------------------------------------------------------------------------------------------------
3 374 1 Armenia (Cell) [ * ]
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3 374 2 Armenia,Yerevan [ * ]
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3 000 Xxxxxxx [ * ] 1
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3 375 ? Belarus (Cell) [ * ]
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Agreement No. BQ20054
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------------------------------------------------------------------------------------------------------------------
3 376 Andorra [ * ]
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3 376 3 Andorra (Cell) [ * ]
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3 000 Xxxxxx [ * ]
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3 377 4,6 Monaco (Cell) [ * ]
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3 000 Xxx Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 378 San Marino (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 379 Vatican City State [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxx [ * ]
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3 380 44 Ukraine - Kiev [ * ]
------------------------------------------------------------------------------------------------------------------
3 380 50 Ukraine (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
Yugoslavia & [ * ] 1
3 381 Serbia
------------------------------------------------------------------------------------------------------------------
6 Yugoslavia & [ * ]
3 000 Xxxxxx (Cell)
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxx (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
3 386 400-419, 000 Xxxxxxxx (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
3 000 Xxxxxx-Xxxxxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
Bosnia-Herzegovina [ * ]
3 387 (Cell)
------------------------------------------------------------------------------------------------------------------
3 389 Macedonia [ * ] 1
------------------------------------------------------------------------------------------------------------------
3 389 Macedonia (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
4 40 Romania [ * ]
------------------------------------------------------------------------------------------------------------------
4 40 1 Romania - [ * ]
Bucharest
------------------------------------------------------------------------------------------------------------------
4 40 9 Romania (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
4 00 Xxxxxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
4 41 20,40,50,70,71,74,76,77,78,79,80,86,89,90 Switzerland (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
4 43 Austria [ * ]
------------------------------------------------------------------------------------------------------------------
4 00 000-000 Xxxxxxx - Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
4 43 663-664,676,699,600-609 Austria (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
4 44 1 United Kingdom [ * ] 1
------------------------------------------------------------------------------------------------------------------
4 44 207, 208 United Kingdom - [ * ]
London
------------------------------------------------------------------------------------------------------------------
4 44 200-206,0-99,209-999 United Kingdom [ * ] blocked
(Cell)
------------------------------------------------------------------------------------------------------------------
4 00 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
4 45 200-299, 300-309, 400-409, 500-509, 000-000, Xxxxxxx (Cell) [ * ] blocked
900-909, 922,
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 25 of 40
------------------------------------------------------------------------------------------------------------------
4 45 310-399 Denmark, [ * ]
Xxxxxxxxxx
------------------------------------------------------------------------------------------------------------------
0 00 Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
4 46 10, 20, 7 Sweden (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
4 00 0 Xxxxxx, Xxxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
4 00 Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
4 47 8, 9, Norway (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
4 48 Poland [ * ]
------------------------------------------------------------------------------------------------------------------
4 48 22 Poland - Warsaw [ * ]
------------------------------------------------------------------------------------------------------------------
4 48 50,60,90 Poland (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
4 49 Germany [ * ] 1
------------------------------------------------------------------------------------------------------------------
4 49 30 Germany - Berlin [ * ]
------------------------------------------------------------------------------------------------------------------
69 Germany - [ * ]
0 00 Xxxxxxxxx
------------------------------------------------------------------------------------------------------------------
0 00 00 Xxxxxxx - Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
4 49 89 Germany - Munich [ * ]
------------------------------------------------------------------------------------------------------------------
4 49 16-18, Germany (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
4 420 2 Czech Rep. - [ * ]
Prague
------------------------------------------------------------------------------------------------------------------
4 420 Czech Rep.) [ * ]
------------------------------------------------------------------------------------------------------------------
6 Czech Republic [ * ]
4 420 (Cell)
------------------------------------------------------------------------------------------------------------------
4 000 Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
4 421 9 Slovakia Cell [ * ]
------------------------------------------------------------------------------------------------------------------
4 423 0-75, 80-99 / 41-75 Liechtenstein [ * ]
------------------------------------------------------------------------------------------------------------------
4 423 423-76-79 Liechtenstein [ * ]
(Cell)
------------------------------------------------------------------------------------------------------------------
5 00 XXXX [ * ] 2
------------------------------------------------------------------------------------------------------------------
5 51 0000-0000 Xxxx - Lima [ * ]
------------------------------------------------------------------------------------------------------------------
5 51 15,17,246,346,349,446,449, 000, 000, 000, 000, Xxxx (Cell) [ * ] blocked
746,749, 846, 849, 946, 949
------------------------------------------------------------------------------------------------------------------
0 00 00, 00, 00 Xxxx, Xxxx [ * ] blocked
Cellular
------------------------------------------------------------------------------------------------------------------
5 52 7400-7410, 7430-7432, 7434-7450, 7460-7469, Mexico - Acapulco [ * ] 1
7480-7489, 7500-7508
------------------------------------------------------------------------------------------------------------------
5 52 4463-4465, 4890-4895, 4897, 4898, 0000-0000, Xxxxxx - [ * ]
4928-4930, 4950, 4960, 4970-4971, 4973-4980, 4990, Aguascalientes
4993, 4994, 4996, 4999
------------------------------------------------------------------------------------------------------------------
5 52 Mexico - All [ * ]
Rates
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 26 of 40
------------------------------------------------------------------------------------------------------------------
5 52 4100-4102, 4104, 4105, 4110-4113, 4117, 0000, Xxxxxx - Celaya [ * ]
4610-4619
------------------------------------------------------------------------------------------------------------------
5 52 1400-1406, 1410-1449, 1452, 1458, 1459, 1481-1488, Mexico - Chihuahua [ * ]
1490-1498, 1500, 1512-1516
------------------------------------------------------------------------------------------------------------------
5 52 7100, 7120, 7130, 7300, 7302-7307, 0000-0000, Xxxxxx - [ * ]
7340, 7358, 7360-7364, 7367-7372, 7374-7390, Cuernavaca
7510-7514
------------------------------------------------------------------------------------------------------------------
52 1600, 1610-1660, 1670-1680, 1682-1686, 0000-0000 Xxxxxx - Cuidad [ * ]
5 Juarez
------------------------------------------------------------------------------------------------------------------
5 52 3100-3102, 3105-3108, 3110-3113, 3121, 0000, Xxxxxx - [ * ]
3131-3134, 3139, 3145-3148, 3160, 3161, 3180, Guadalajara
3188, 3600-3699, 3800-3899
------------------------------------------------------------------------------------------------------------------
5 52 4124-4126, 4590, 4595, 4599-4602, 4604, 0000, Xxxxxx - Irapuato [ * ]
4620-4632, 4635, 4653, 4660, 4690
------------------------------------------------------------------------------------------------------------------
5 52 4129, 4575-4578, 4670-4676, 4700-4705, 0000, Xxxxxx - Xxxx [ * ]
4710-4720, 4724, 4727, 4729, 4730, 4750-4755,
4758-4767, 4770-4790, 4792, 4793
------------------------------------------------------------------------------------------------------------------
0 00 0000-0000 XXXXXX - XXXXXX [ * ] 1
CITY
------------------------------------------------------------------------------------------------------------------
5 52 8100-8101, 8103-8105, 8107-8109, 8111-8113, Mexico - Monterey [ * ]
8116-8120, 8122, 8123, 8130, 8136-8139, 8141,
8142, 8149-8165, 8168-8184, 8188-8192, 8196-8210,
8214, 8217, 8220-8229, 8239, 8240, 8243,
8249-8260, 8264, 8265, 8269, 8270, 8272-8276,
8278-8280, 8282, 8289-8399
------------------------------------------------------------------------------------------------------------------
5 52 2200-2270, 2276, 2277, 2279-2290, 2292-2295, 0000, Xxxxxx - Puebla [ * ]
2300-2310, 2320, 2332-2366
------------------------------------------------------------------------------------------------------------------
5 52 4173, 4180, 4190, 4195-4197, 4199-4242, 4244-4251, Mexico - Queretaro [ * ]
4253-4254, 4256-4263, 4281-4287
------------------------------------------------------------------------------------------------------------------
5 52 4499, 4657, 4799-4803, 4808-4850, 4856-4859, 4860 Mexico - San Xxxx [ * ]
Potisi
------------------------------------------------------------------------------------------------------------------
5 52 3706-3709, 3779, 3781-3784, 3786, 3788, 0000 Xxxxxx - [ * ]
Tepatitlan
------------------------------------------------------------------------------------------------------------------
5 52 6490-6508, 6528, 6529, 6579, 6596, 6597, Mexico - Tijuana [ * ]
6599-6610, 6613, 6618-6649, 6651, 6658-6661,
6664-6691, 6693-6701, 6800-6809
------------------------------------------------------------------------------------------------------------------
5 52 1710-1743, 1745-1756, 1758, 1759, 0000-0000 Xxxxxx - Torreon [ * ]
------------------------------------------------------------------------------------------------------------------
5 53 CUBA [ * ] blocked
------------------------------------------------------------------------------------------------------------------
5 53 99 Cuba - Guantanamo [ * ] blocked
Bay
------------------------------------------------------------------------------------------------------------------
5 00 XXXXXXXXX [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 54 1140, 1142-1143, 0000-0000 Xxxxxxxxx - BA [ * ]
------------------------------------------------------------------------------------------------------------------
5 54 1100-1139, 1400-1499, 0000-0000, Xxxxxxxxx (Cell) [ * ]
2600-2699,2800-2899, 3000-3099, 3220-3229,
4000-4099, 4140-4149,5000-5099, 5500-5599,
5900-6099, 6300-6399, 6700-6799,6900-6999
------------------------------------------------------------------------------------------------------------------
5 54 1141, 1144-1146, 1149, 1249, 1349, 0000-0000, Xxxxxxxxx, BA Cell [ * ]
1600-1699,1749, 1849, 1900-1999
------------------------------------------------------------------------------------------------------------------
5 55 BRAZIL [ * ] 1
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 27 of 40
------------------------------------------------------------------------------------------------------------------
5 55 190-199, 664, 000-000 Xxxxxx - (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
5 55 000-000 Xxxxxx - Belo [ * ]
Horizonte
------------------------------------------------------------------------------------------------------------------
5 55 000-000 Xxxxxx - Rio [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 55 000-000 Xxxxxx - Sao P. [ * ]
------------------------------------------------------------------------------------------------------------------
5 55 000-000 Xxxxxx, Belo [ * ]
Horizonte Cell
------------------------------------------------------------------------------------------------------------------
5 55 610-619 Brazil, Brasilia [ * ]
------------------------------------------------------------------------------------------------------------------
5 55 000-000 Xxxxxx, Curitiba [ * ]
------------------------------------------------------------------------------------------------------------------
5 55 000-000 Xxxxxx, Fortaleza [ * ]
------------------------------------------------------------------------------------------------------------------
5 55 000-000 Xxxxxx, PA [ * ]
------------------------------------------------------------------------------------------------------------------
5 55 519 Brazil, PA Cell [ * ]
------------------------------------------------------------------------------------------------------------------
5 55 810-819 Brazil, Recife [ * ]
------------------------------------------------------------------------------------------------------------------
5 55 219 Brazil, Rio Cell [ * ] 1
------------------------------------------------------------------------------------------------------------------
119 Brazil, Sao P. [ * ]
5 55 Cell
------------------------------------------------------------------------------------------------------------------
5 00 Xxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 56 100-199, 000-000 Xxxxx - (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
5 56 000-000 Xxxxx - Santiago [ * ]
------------------------------------------------------------------------------------------------------------------
5 00 XXXXXXXX [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 57 000-000 Xxxxxxxx - [ * ]
Baranquilla
------------------------------------------------------------------------------------------------------------------
5 57 000-000 Xxxxxxxx - Bogota [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 57 230-269,288-289 Colombia - Cali [ * ]
------------------------------------------------------------------------------------------------------------------
5 57 000-000 Xxxxxxxx - [ * ]
Cartagena
------------------------------------------------------------------------------------------------------------------
57 000-000 Xxxxxxxx - [ * ]
5 Medellin
------------------------------------------------------------------------------------------------------------------
5 57 227 Colombia - Palmira [ * ]
------------------------------------------------------------------------------------------------------------------
5 57 000-000 Xxxxxxxx (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
5 57 630-639 Colombia, Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
5 58 VENEZUELA [ * ]
------------------------------------------------------------------------------------------------------------------
212 Venezuela - [ * ]
5 58 Caracas
------------------------------------------------------------------------------------------------------------------
5 58 1 Venezuela (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
5 58 251 Venezuela-Barquisimeto [ * ]
------------------------------------------------------------------------------------------------------------------
5 58 276 Venezuela-Cristibol [ * ]
------------------------------------------------------------------------------------------------------------------
5 58 243 Venezuela-Maracay [ * ]
------------------------------------------------------------------------------------------------------------------
5 58 295 Venezuela-Xxxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 28 of 40
------------------------------------------------------------------------------------------------------------------
5 58 261 Venezuela-Maricaibo [ * ]
------------------------------------------------------------------------------------------------------------------
5 58 244 Venezuela-Valencia [ * ]
------------------------------------------------------------------------------------------------------------------
5 000 Xxxxxxxxx Xxxxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 501 Belize [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 502 GUATEMALA [ * ]
------------------------------------------------------------------------------------------------------------------
5 502 20,70,90 Guatemala (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
22-25 Guatemala, [ * ]
5 502 Guatemala City
------------------------------------------------------------------------------------------------------------------
30,40 Guatemala,
Guatemala City [ * ]
5 502 Cellular
------------------------------------------------------------------------------------------------------------------
5 503 EL SALVADOR [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 503 38-39,80-89,90-99 El Salvador (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
5 504 HONDURAS [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 504 9 Honduras (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
5 Honduras, San [ * ]
5 504 Xxxxx Sula
------------------------------------------------------------------------------------------------------------------
2 Honduras, [ * ]
5 504 Tegucigalpa
------------------------------------------------------------------------------------------------------------------
5 000 XXXXXXXXX [ * ]
------------------------------------------------------------------------------------------------------------------
5 505 3, 6, 7, 8, 9 Nicaragua (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
5 505 2 Nicaragua-Managua [ * ]
------------------------------------------------------------------------------------------------------------------
5 000 XXXXX XXXX [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 506 283-284, 000-000 Xxxxx Xxxx (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
200-282, 000-000 Xxxxx Xxxx, San [ * ]
5 506 Xxxx
------------------------------------------------------------------------------------------------------------------
5 507 Panama [ * ]
------------------------------------------------------------------------------------------------------------------
5 507 6 Panama (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
0 Xxxxxx, Xxxxxx [ * ]
5 507 City
------------------------------------------------------------------------------------------------------------------
ST. Pierre & [ * ] 1
5 508 Miquelon
------------------------------------------------------------------------------------------------------------------
5 509 HAITI [ * ]
------------------------------------------------------------------------------------------------------------------
5 509 300-399,400-499,500-599 Haiti (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
5 509 262 Haiti, Haitien [ * ]
------------------------------------------------------------------------------------------------------------------
5 509 210-250,252-259 Haiti, Port Au [ * ]
Prince
------------------------------------------------------------------------------------------------------------------
0 000 000 Xxxxx, Xxxx Xx [ * ]
Prince, Cellular
------------------------------------------------------------------------------------------------------------------
5 590 Guadeloupe [ * ]
------------------------------------------------------------------------------------------------------------------
5 591 BOLIVIA [ * ]
------------------------------------------------------------------------------------------------------------------
5 591 2 Bolivia - La Paz [ * ]
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 29 of 40
------------------------------------------------------------------------------------------------------------------
5 591 1 Bolivia (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
4 Bolivia, [ * ]
5 591 Cochabamba
------------------------------------------------------------------------------------------------------------------
3 Bolivia, Santa [ * ]
5 591 Xxxx
------------------------------------------------------------------------------------------------------------------
5 592 Guyana [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 592 Guyana (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
5 000 XXXXXXX [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 593 000-000 Xxxxxxx - Cell [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 593 000-000 Xxxxxxx - Quito [ * ]
------------------------------------------------------------------------------------------------------------------
5 593 720-729,780-789 Ecuador-Cuenca [ * ]
------------------------------------------------------------------------------------------------------------------
5 593 000-000 Xxxxxxx-Xxxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
5 594 French Guiana [ * ]
------------------------------------------------------------------------------------------------------------------
5 000 Xxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
5 595 21 Paraguay - [ * ]
Asuncion
------------------------------------------------------------------------------------------------------------------
5 595 90-99 Paraguay (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
87 French [ * ]
5 596 Antilles/Martinique
------------------------------------------------------------------------------------------------------------------
5 597 Suriname [ * ] 1
------------------------------------------------------------------------------------------------------------------
5 597 Suriname (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
5 000 XXXXXXX [ * ]
------------------------------------------------------------------------------------------------------------------
5 598 9 Uruguay, Cellular [ * ]
------------------------------------------------------------------------------------------------------------------
2 Uruguay, [ * ]
5 598 Montevideo
------------------------------------------------------------------------------------------------------------------
Netherlands [ * ]
5 599 Antilles
------------------------------------------------------------------------------------------------------------------
5 599 9 Netherlands [ * ]
Antilles - Curacao
------------------------------------------------------------------------------------------------------------------
5 000 Xxxxxxxxxxx [ * ]
Antilles (Cell)
------------------------------------------------------------------------------------------------------------------
6 00 Xxxxxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
3 Malaysia - Kuala [ * ]
6 60 Lumpur
------------------------------------------------------------------------------------------------------------------
6 60 1 Malaysia (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
7 Malaysia-Johor [ * ]
6 60 Bahru
------------------------------------------------------------------------------------------------------------------
6 60 4 Malaysia-Penang [ * ]
------------------------------------------------------------------------------------------------------------------
6 61 Australia [ * ] 1
------------------------------------------------------------------------------------------------------------------
6 61 200-260, 000-000 Xxxxxxxxx - Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
6 61 071, 080-089, 140-199, 400-429, 500 Australia (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
6 61 880-889 Australia, [ * ]
Adelaide
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 30 of 40
------------------------------------------------------------------------------------------------------------------
61 000-000 Xxxxxxxxx, [ * ]
6 Brisbane
------------------------------------------------------------------------------------------------------------------
61 000-000 Xxxxxxxxx, [ * ]
6 Canberra
------------------------------------------------------------------------------------------------------------------
6 61 300-399 Australia, [ * ]
Melbourne
------------------------------------------------------------------------------------------------------------------
6 61 000-000 Xxxxxxxxx, Xxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
6 62 Indonesia [ * ] 1
------------------------------------------------------------------------------------------------------------------
22 Indonesia - [ * ]
6 62 Bangdung
------------------------------------------------------------------------------------------------------------------
21 Indonesia - [ * ]
6 62 Jakarta
------------------------------------------------------------------------------------------------------------------
31 Indonesia - [ * ]
6 62 Surabaya
------------------------------------------------------------------------------------------------------------------
6 62 28,80-89 Indonesia (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
6 62 61 Indonesiac- Medan [ * ]
------------------------------------------------------------------------------------------------------------------
6 63 PHILIPPINES [ * ] 1
------------------------------------------------------------------------------------------------------------------
6 63 200-240,243-269,280-290,292-299 Philippines - [ * ]
Manila
------------------------------------------------------------------------------------------------------------------
6 63 241-242,270-279,291,360-369,420-479,520-529,540-549Philippines0(Cell)20-729[ * ]
620-629, 640-659,720-729,850-859,900-999 560-569,320-329
------------------------------------------------------------------------------------------------------------------
6 64 New Zealand [ * ]
------------------------------------------------------------------------------------------------------------------
6 64 200-299, 800-899, 900 New Zealand (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
6 00 Xxxxxxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
6 65 9 Singapore (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
6 00 Xxxxxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
6 66 2 Thailand - Bangkok [ * ]
------------------------------------------------------------------------------------------------------------------
6 66 1 Thailand (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
6 671 Guam [ * ] 1
------------------------------------------------------------------------------------------------------------------
6 672 Antarctica - Xxxxx [ * ] blocked
------------------------------------------------------------------------------------------------------------------
6 672 Antarctica - Xxxxx [ * ] blocked
------------------------------------------------------------------------------------------------------------------
6 672 Christmas Island [ * ] blocked
------------------------------------------------------------------------------------------------------------------
Cocos-Kelling [ * ] blocked
6 672 Island
------------------------------------------------------------------------------------------------------------------
6 000 Xxxxxxx Xxxxxx [ * ] blocked
------------------------------------------------------------------------------------------------------------------
Norfolk Island [ * ] blocked
6 672 (Cell)
------------------------------------------------------------------------------------------------------------------
6 673 Brunei [ * ]
------------------------------------------------------------------------------------------------------------------
6 673 20-29,68,87-88 Brunei -(Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
6 674 Nauru [ * ]
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 31 of 40
------------------------------------------------------------------------------------------------------------------
6 674 Nauru (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
6 675 Papua New Guinea [ * ]
------------------------------------------------------------------------------------------------------------------
Papua New Guinea [ * ]
6 675 (Cell)
------------------------------------------------------------------------------------------------------------------
6 000 Xxxxx Xxxxxxx [ * ] blocked
------------------------------------------------------------------------------------------------------------------
Tonga Islands [ * ] blocked
6 676 (Cell)
------------------------------------------------------------------------------------------------------------------
6 000 Xxxxxxx Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
8,9 Solomon Islands [ * ]
6 677 (Cell)
------------------------------------------------------------------------------------------------------------------
6 678 Vanuatu Rep. [ * ] blocked
------------------------------------------------------------------------------------------------------------------
Vanuatu Republic [ * ] blocked
6 678 (Cell)
------------------------------------------------------------------------------------------------------------------
6 679 Fiji Islands [ * ]
------------------------------------------------------------------------------------------------------------------
Fiji Islands [ * ]
6 679 (Cell)
------------------------------------------------------------------------------------------------------------------
6 680 Palau Rep. [ * ]
------------------------------------------------------------------------------------------------------------------
Wallis/ Fatuna [ * ]
6 681 Island
------------------------------------------------------------------------------------------------------------------
6 682 Xxxx Islands [ * ] blocked
------------------------------------------------------------------------------------------------------------------
Xxxx Islands [ * ] blocked
6 682 (Cell)
------------------------------------------------------------------------------------------------------------------
6 683 Niue [ * ]
------------------------------------------------------------------------------------------------------------------
6 683 Niue Island (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
6 684 Am. Samoa [ * ]
------------------------------------------------------------------------------------------------------------------
6 684 Am. Samoa (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
6 685 Western Samoa [ * ]
------------------------------------------------------------------------------------------------------------------
6 686 Xxxxxxx Island [ * ]
------------------------------------------------------------------------------------------------------------------
6 686 Kiribati [ * ]
------------------------------------------------------------------------------------------------------------------
6 686 Kiribati (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
6 000 Xxx Xxxxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
6 688 Tuvalu [ * ] blocked
------------------------------------------------------------------------------------------------------------------
6 688 Tuvalu (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
6 689 French Polynesia [ * ]
------------------------------------------------------------------------------------------------------------------
6 690 Tokelau [ * ] blocked
------------------------------------------------------------------------------------------------------------------
6 691 Micronesia [ * ]
------------------------------------------------------------------------------------------------------------------
6 000 Xxxxxxxx Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
7 7 RUSSIA [ * ] 1
------------------------------------------------------------------------------------------------------------------
7 7 0950-0959 Russia - Moscow [ * ]
------------------------------------------------------------------------------------------------------------------
7 7 5000-5039,5045-5048,5050-5199 Russia - Overlay [ * ]
------------------------------------------------------------------------------------------------------------------
7 7 8120-8129 Russia - St. [ * ]
Petersburg
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 32 of 40
------------------------------------------------------------------------------------------------------------------
7 7 3000, 3330-3339, 3434, 5044, 5049, 0000-0000, Russia (Cell) [ * ]
9020-9029
------------------------------------------------------------------------------------------------------------------
7 7 0960-0969 Russia, Moscow [ * ]
Suburb
------------------------------------------------------------------------------------------------------------------
7 7 4230-4239 Russia, Nakhodka [ * ] 1
------------------------------------------------------------------------------------------------------------------
7 5040-5043 Russia, Overlay [ * ]
7 Xxxxxxxx
------------------------------------------------------------------------------------------------------------------
0 0000-0000 Xxxxxx, Xxxxxxxx [ * ] same
7 Island
------------------------------------------------------------------------------------------------------------------
7 7 3100-3199, 3200-3299, 3300-3309, 0000-0000, Xxxxxx-Xxxxxxxxxx [ * ]
3380-3389
------------------------------------------------------------------------------------------------------------------
8 00 Xxxxx [ * ] 1
------------------------------------------------------------------------------------------------------------------
8 81 3117, 0000 Xxxxx - Military [ * ]
------------------------------------------------------------------------------------------------------------------
8 81 90 Japan - Okinawa [ * ]
------------------------------------------------------------------------------------------------------------------
8 81 6 Japan - Osaka [ * ]
------------------------------------------------------------------------------------------------------------------
8 81 11 Japan - Sapporo [ * ]
------------------------------------------------------------------------------------------------------------------
8 81 3 Japan - Tokyo [ * ]
------------------------------------------------------------------------------------------------------------------
8 81 10,20,30,31,40,50,60,61,70,80,90 Japan (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
8 81 52 Japan- Nagoya [ * ]
------------------------------------------------------------------------------------------------------------------
0000 Xxxxx Osaka [ * ]
8 81 (Military)
------------------------------------------------------------------------------------------------------------------
0000 Xxxxx Tokyo [ * ]
8 81 (Military)
------------------------------------------------------------------------------------------------------------------
8 82 27 Korea South, [ * ]
Seoul Cellular
------------------------------------------------------------------------------------------------------------------
8 82 KOREA, SOUTH [ * ] 1
------------------------------------------------------------------------------------------------------------------
82 10-19,27 Korea, South - [ * ]
8 Cell
------------------------------------------------------------------------------------------------------------------
82 26, 28-29 Korea, South - [ * ]
8 Seoul
------------------------------------------------------------------------------------------------------------------
8 82 12, 15, 32, 331, 341-347, 351 Korea, South - [ * ]
Xxxx 0
------------------------------------------------------------------------------------------------------------------
0 00 Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
8 00 00, 00-00, 00, 00 Xxxxxxx - Xx Xxx [ * ]
Min City
------------------------------------------------------------------------------------------------------------------
8 84 90-99 Vietnam (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
8 84 70-79 Vietnam, Can Tho [ * ]
------------------------------------------------------------------------------------------------------------------
8 84 00-00 Xxxxxxx, Xxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
8 84 80-81,85, 00-00 Xxxxxxx, Xx Xxx [ * ]
Minh, Cell
------------------------------------------------------------------------------------------------------------------
8 84 00-00 Xxxxxxx, Xxxxx Xxx [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 CHINA [ * ] 1
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 33 of 40
------------------------------------------------------------------------------------------------------------------
8 86 900-998,886,130-139 China - (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 000-000 Xxxxx - Beijing [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 20 China - Canton [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 000-000 Xxxxx - Chengdu [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 000-000 Xxxxx - Chongqing [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 411 China - Dalian [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 591 China - Fuzhou [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 000-000 Xxxxx - Guangdong [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 999 China - Guangzhou [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 571 China - Hangzhou [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 551 China - Hefei [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 531 China - Jinan [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 000-000 Xxxxx - Shanghai [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 000-000 Xxxxx - Shenyang [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 755 China - Shenzhen [ * ]
------------------------------------------------------------------------------------------------------------------
86 311 China - [ * ]
8 Shijiazhuang
------------------------------------------------------------------------------------------------------------------
8 86 000-000 Xxxxx - Tanjin [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 731 China- Changsha [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 250-259 China, Nanjing [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 771 China, Nanning [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 574 China, Ningbo [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 532 China, Xxxx Xxx [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 000-000 Xxxxx, Wuhan [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 000-000 Xxxxx, Wuxi [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 592 China, Xiamen [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 535 China, Yantal [ * ]
------------------------------------------------------------------------------------------------------------------
8 86 371 China, Zhengzhou [ * ]
------------------------------------------------------------------------------------------------------------------
8 850 KOREA, NORTH [ * ]
------------------------------------------------------------------------------------------------------------------
8 852 HONG KONG [ * ] 1
------------------------------------------------------------------------------------------------------------------
8 852 1, 2, 3, 6 Hong Kong (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
8 853 Macao [ * ]
------------------------------------------------------------------------------------------------------------------
8 853 Macao (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
8 855 Cambodia [ * ]
------------------------------------------------------------------------------------------------------------------
8 855 1 Cambodia - (Cell) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
8 000 Xxxx [ * ]
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 34 of 40
------------------------------------------------------------------------------------------------------------------
8 000 Xxxxxxxx(XXX) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
8 000 Xxxxxxxx(XXX) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
8 000 Xxxxxxxx(XXX) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
8 874 Inmarsat(WAT) [ * ] blocked
------------------------------------------------------------------------------------------------------------------
8 880 Bangladesh [ * ]
------------------------------------------------------------------------------------------------------------------
8 880 100-199 Bangladesh - [ * ]
(Cell)
------------------------------------------------------------------------------------------------------------------
880 310-319 Bangladesh - [ * ]
8 Chittagong
------------------------------------------------------------------------------------------------------------------
8 880 200-299 Bangladesh - Dakka [ * ]
------------------------------------------------------------------------------------------------------------------
8 880 6 Bangladesh - [ * ]
Narayanganj
------------------------------------------------------------------------------------------------------------------
8 880 821 Bangladesh -Syhlet [ * ]
------------------------------------------------------------------------------------------------------------------
8 881 6 Iridium [ * ] blocked
------------------------------------------------------------------------------------------------------------------
8 881 7 Iridium [ * ] blocked
------------------------------------------------------------------------------------------------------------------
8 886 Taiwan [ * ] 1
------------------------------------------------------------------------------------------------------------------
8 886 6 Taiwan - Tainan [ * ]
------------------------------------------------------------------------------------------------------------------
8 886 2 Taiwan - Taipei [ * ]
------------------------------------------------------------------------------------------------------------------
8 886 9 Taiwan (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
8 886 7 Taiwan, Kaohsiung [ * ]
------------------------------------------------------------------------------------------------------------------
9 00 Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
9 90 5 Turkey (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
000 Xxxxxx- Istanbul [ * ]
9 90 (Asia)
------------------------------------------------------------------------------------------------------------------
000 Xxxxxx- Istanbul [ * ]
9 90 (Europe)
------------------------------------------------------------------------------------------------------------------
9 91 INDIA [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 000-000 Xxxxx - Ahmedabad [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 000-000 Xxxxx - Bangalore [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 000-000 Xxxxx - Bombay [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 000-000 Xxxxx - Hyderabad [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 42, 47-49 India - Kerala [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 000-000 Xxxxx - Madras [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 000-000 Xxxxx - New Delhi [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 20 India - Pune [ * ]
(Poona)
------------------------------------------------------------------------------------------------------------------
0 00 00-00, 0000 Xxxxx - Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
91 512, 522, 532 India - [ * ]
9 Uttarpradesh
------------------------------------------------------------------------------------------------------------------
9 91 000-000 Xxxxx (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 35 of 40
------------------------------------------------------------------------------------------------------------------
9 91 265 India, Baroda [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 330-339 India, Calcutta [ * ]
------------------------------------------------------------------------------------------------------------------
9 91 264, 266-269 India, Gujarat [ * ]
------------------------------------------------------------------------------------------------------------------
9 92 PAKISTAN [ * ]
------------------------------------------------------------------------------------------------------------------
9 92 2100-2199 Pakistan - Karachi [ * ]
------------------------------------------------------------------------------------------------------------------
9 92 3000-3999 Pakistan (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
9 92 4200-4299 Pakistan- Lahore [ * ]
------------------------------------------------------------------------------------------------------------------
5100-5199 Pakistan, [ * ]
9 92 Islamabad
------------------------------------------------------------------------------------------------------------------
9 93 Afghanistan [ * ] blocked
------------------------------------------------------------------------------------------------------------------
9 00 Xxx Xxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
9 94 70-72,74-75,77-78 Sri Lanka (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
0 00 00-00 Xxx Xxxxx, Xxxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
9 95 Myanmar/Burma [ * ]
------------------------------------------------------------------------------------------------------------------
9 98 Iran [ * ]
------------------------------------------------------------------------------------------------------------------
9 98 9 Iran (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
9 960 Maldives [ * ]
------------------------------------------------------------------------------------------------------------------
9 960 Maldives Rep. [ * ]
(Cell)
------------------------------------------------------------------------------------------------------------------
9 961 0-2,4-9 Lebanon [ * ]
------------------------------------------------------------------------------------------------------------------
9 961 3 Lebanon (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
9 962 Jordan [ * ]
------------------------------------------------------------------------------------------------------------------
9 962 60-69 Jordan - Amman [ * ]
------------------------------------------------------------------------------------------------------------------
9 962 79 Jordan (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
9 963 Syria [ * ]
------------------------------------------------------------------------------------------------------------------
9 964 Iraq [ * ] blocked
------------------------------------------------------------------------------------------------------------------
9 000 Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
9 965 3, 4, 5, 9 Kuwait (Cell) [ * ]
------------------------------------------------------------------------------------------------------------------
9 000 Xxxxx Xxxxxx [ * ]
------------------------------------------------------------------------------------------------------------------
9 966 540-559,130-139,430,630 Saudi Arabia [ * ]
(Cell)
------------------------------------------------------------------------------------------------------------------
9 000 000-000 Xxxxx Xxxxxx, [ * ]
Xxxxxxx
------------------------------------------------------------------------------------------------------------------
0 000 000-000,000-000 Xxxxx Xxxxxx, [ * ]
Xxxxxx
------------------------------------------------------------------------------------------------------------------
0 000 000-000 Xxxxxx Xxxxxx, [ * ]
Xxxxxx
------------------------------------------------------------------------------------------------------------------
0 000 000-000,000-000 Xxxxxx Xxxxxx, [ * ]
Medina
------------------------------------------------------------------------------------------------------------------
9 967 Yemen, Rep. [ * ]
------------------------------------------------------------------------------------------------------------------
9 000 Xxxx [ * ]
------------------------------------------------------------------------------------------------------------------
Agreement No. BQ20054
Page 36 of 40
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9 970 Palestine [ * ] blocked
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United Arab [ * ]
9 971 Emirates
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50 United Arab [ * ]
9 971 Emirates (cell)
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00-00, Xxxxxx Xxxx [ * ]
9 971 Emirates, Dubai
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9 972 Israel [ * ] 1
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9 000 0 Xxxxxx - Xxx Xxxx [ * ]
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9 972 5,9 Israel (Cell) [ * ]
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9 973 Bahrain [ * ]
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9 973 ? Bahrain (Cell) [ * ]
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9 000 Xxxxx [ * ]
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9 000 Xxxxx (Cell) [ * ]
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9 975 Bhutan [ * ]
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9 976 Mongolia [ * ]
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9 977 Nepal [ * ]
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9 977 96-98 Nepal (Cell) [ * ]
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9 977 1 Nepal, Katmandu [ * ]
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9 992 992-0-89,91-99,000-0000-0000, 0000-0000, Tajikistan [ * ]
3790-3799, 4310-4319, 4330-4339
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9 992 90 Tajikistan (Cell) [ * ]
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9 993 Turkmenistan [ * ]
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9 994 Azerbaijan [ * ]
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9 994 Azerbaijan (Cell) [ * ]
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9 995 Georgia [ * ]
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9 995 Georgia (Cell) [ * ]
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9 000 Xxxxxxxxxx [ * ]
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9 996 3 Kyrgyzstan (Cell) [ * ]
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9 998 Uzbekistan [ * ]
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46
Agreement No. BQ20054
Page 37 of 40
Attachment B
SERVICE LEVEL AGREEMENT
------------------------------------- ----------------------------------- -----------------------------------
Metric Measure Objective
------------------------------------- ----------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Service Level # of calls answered within 20 >=95%
seconds/total number of calls
offered
------------------------------------- ----------------------------------- -----------------------------------
Satisfaction Number of callers indicating >95%
satisfaction with service, based
on a telephone
------------------------------------- ----------------------------------- -----------------------------------
Complaint Number of calls to who's care <1% of Call Volume
center that involve dissatisfaction
with service.
------------------------------------- ----------------------------------- -----------------------------------
Complaint Resolution Cycle Time-from 95%<3 days
initial receipt of complaint
------------------------------------- ----------------------------------- -----------------------------------
Supervisory Complaint Number of complaints that are < .5% of Call Volume
referred to a supervisor for
resolution.
------------------------------------- ----------------------------------- -----------------------------------
Supervisory Complaint Resolution Cycle Time - from 95% <3 day
initial receipt of complaint
------------------------------------- ----------------------------------- -----------------------------------
Executive Complaint Number of complaints (verbal or < .2% of Call Volume
written) that are referred to an
executive for resolution
------------------------------------- ----------------------------------- -----------------------------------
Executive Complaint Resolution Cycle Time - from 98% <3 day
initial receipt of complaint
------------------------------------- ----------------------------------- -----------------------------------
Service Trouble Resolution Cycle time from initial receipt Trouble tickets cleared within
of notice from two hours 95% of the time
------------------------------------- ----------------------------------- -----------------------------------
System Outages System downtime for scheduled 99.9% service availability and
maintenance accessibility
------------------------------------- ----------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
------------------------------------- ----------------------------------- -----------------------------------
Agreement No. BQ20054
Page 38 of 40
Attachment C
--------------------------------------------------------------------------------
NON-DISCRIMINATION
COMPLIANCE UNDERTAKING
--------------------------------------------------------------------------------
To the extent that this contract is subject to them, PHONE 1 shall comply with
the applicable provisions of the following: Exec. Order No. 11246, Exec. Order
No. 11625, Exec. Order No. 12138, Exec. Order No. 11701, Exec. Order No. 11758,
Section 503 of the Rehabilitation Act of 1973 as amended by XX00-000, Xxxxxxx
Era Veteran's Readjustment Assistance Act of 1974 and the rules, regulations and
relevant Orders of the Secretary of Labor pertaining to the Executive Orders and
Statutes listed above.
Monetary amounts or contractual or purchasing relationships, together with the
number of the PHONE 1's employees, determine which Executive Order provisions
are applicable. For contracts and orders valued at less than $2,500, none of the
clauses shall be considered a part of the contract. However, for contracts or
orders of/or which aggregate to $2,500 or more annually, the following table
describes the clauses which are included in the contract or order:
1. Inclusion of the "Equal Employment Opportunity" clause in all contracts and
orders.
2. Certification of non-segregated facilities.
3. Certification that an Affirmative Action program has been developed and is
being followed.
4. Certification that an annual Employers Information Report (EEO-1 Standard
form 100) is being filed.
5. Inclusion of the "Utilization of Minority and Women's Business Enterprises"
clause in all contracts and orders.
6. Inclusion of the "Minority and Women's Business Subcontracting Program"
clause in all contracts and orders.
7. Inclusion of the "listing of Employment Openings" clause in all contracts and
orders.
8. Inclusion of the "Employment of the Handicapped" clause in all contracts and
orders.
$2,500 TO $5,000 $5,000 TO $10,000
8 8
$10,000 TO $50,000
1, 2, 5, 6, 7, 8
$50,000 TO $500,000
1, 2, 3*, 4*, 5, 6, 7, 8
$500,000 OR MORE
1, 2, 3*, 4*, 5, 6, 7, 8
*Applies only for business with 50 or more employees
Agreement No. BQ20054
Page 39 of 40
1. EQUAL EMPLOYMENT OPPORTUNITY PROVISIONS
In accordance with Executive Order 11246, dated September 24, 1965 and part 60-1
of Title 41 of the Code of Federal Regulations (Public Contracts and Property
Management, Office of Federal Contract Compliance, Obligations of PHONE 1 and
Subcontractors), as may be amended from time to time, the parties incorporate
herein by this reference the regulations and contract clauses required by those
provisions to be made a part of Government contracts and subcontracts.
2. CERTIFICATION OF NON-SEGREGATED FACILITIES
The PHONE 1 certifies that it does not and will not maintain any facilities it
provides for its employees in a segregated manner, or permit its employees to
perform their Services at any location under its control, where segregated
facilities are maintained; and that it will obtain a similar certification,
prior to the award of any non-exempt subcontract.
3. CERTIFICATION OF AFFIRMATIVE ACTION PROGRAM
The PHONE 1 affirms that it has developed and is maintaining an Affirmative
Action Plan as required by Part 60-2 of Title 41 of the Code of Federal
Regulations.
4. CERTIFICATION OF FILING OF EMPLOYERS INFORMATION REPORTS
The PHONE 1 agrees to file annually on or before the 31st day of March complete
and accurate reports on Standard Form 100 (EE0-1) or such forms as may be
promulgated in its place.
5. UTILIZATION OF MINORITY AND WOMEN'S BUSINESS ENTERPRISES
A. It is the policy of the Government that minority and women's business
enterprises shall have the maximum practicable opportunity to participate in the
performance of the contract.
B. The PHONE 1 agrees to use its best efforts to carry out this policy in the
award of its subcontracts to the fullest extent consistent with the efficient
performance of this contract. As used in the contract the term "minority or
women's business enterprise" means a business, at least 50 percent of which is
owned, controlled and operated by minority group members or women, or in the
case of publicly owned businesses, at least 51 percent of its stock is owned by
minorities or women. For the purposes of this definition, minority group members
are American: Blacks, Hispanics, Asians, Pacific Islanders, American Indians and
Alaskan Natives. PHONE 1 may rely on written representation by subcontractors
regarding their status as minority or women's business enterprises in lieu of an
independent investigation.
6. MINORITY AND WOMEN'S BUSINESS ENTERPRISES SUBCONTRACTING
PROGRAM
A. The PHONE 1 agrees to establish and conduct a program which will enable
minority and women's business enterprises (as defined in Paragraph 5) to be
considered fairly as subcontractors and PHONE 1s under the contract. In this
connection, the PHONE 1 shall:
1. Designate a liaison officer who will administer the PHONE 1's minority
and women's business enterprises in all "make or buy" decisions.
2. Provide adequate and timely consideration of the potentialities of
known minority and women's business enterprises in all "make and buy"
decisions.
3. Assure that known minority and women's business enterprises will have
an equitable opportunity to compete for contracts, particularly by
arranging solicitations, time for preparation of bids, quantities,
specifications, and delivery schedules so as to facilitate the
participation of minority and women's business enterprises.
Agreement No. BQ20054
Page 40 of 40
4. Maintain record showing (i) procedures which have been adopted to
comply with the policies set forth in this clause, including the
establishment of a source list of minority and women's business
enterprises, (ii) awards to minority and women's business enterprises on
the source list, and (iii) specific efforts to identify and award
contracts to minority and women's business enterprises.
5. Include the Utilization of Minority and Women's Business Enterprises
clause in subcontracts which offer substantial minority and business
women's business enterprises subcontracting opportunities.
6. Cooperate with the Government's Contracting Officer in any studies and
surveys of the PHONE 1's minority and business enterprises procedures and
practices that the Contract Officer may from time to time conduct.
7. Submit periodic reports of subcontracting to known minority and women's
business enterprises with respect to the records referred to in
subparagraph 4 above, in such a form and manner and at such time (not more
than quarterly) as the Contracting Officer may prescribe.
B. The PHONE 1 further agrees to insert, in any subcontract hereunder
which may exceed $500,000 (or in the case of M/WBE, $1,000,000 in the case
of contracts for construction of any Public facility and which offer
substantial subcontracting possibilities) provisions which shall conform
substantially to the language of this agreement, including this paragraph
(B).
7. LIST OF EMPLOYMENT OPENINGS FOR VETERANS
In accordance with Exec. Order 11701, dated January 24, 1973 and Part 60-250 of
Title 41 of the Code of Federal Regulations, as may be amended from time to
time, the parties incorporated herein by this reference the regulations and
contract clauses required by those provisions to be made part of Government
contracts and subcontracts.
8. EMPLOYMENT OF THE HANDICAPPED
In accordance with Exec. Order 11758, Dated January 15, 1974, and Part 60-741 of
Title 41 of the Code of Federal Regulations as may be amended from time to time,
the parties incorporated herein by this reference the regulations and contract
clauses required by those provisions to be made a part of Government contracts
and subcontracts.
