Desma Smart Remote Agreement Sample Contracts
RecitalsDesma Smart Remote Agreement • April 10th, 2019
DESMA Smart Remote is intended to provide the Client with support in the form of fault analysis and diagnosis by DESMA Schuhmaschinen GmbH – hereinafter referred to as “DESMA” – in the case of malfunctions in the respective equipment. The equipment constituting the subject matter of the agreement concerning DESMA Smart Remote – hereinafter referred to as the “Agreement” – is integrated into ongoing production processes. As a result, a high level of operational availability is essential. Any operational outage of the equipment will therefore significantly interfere with production. The DESMA Customer Service Center – hereinafter referred to as the “CSC” – will provide the Client with support in the form of remote technical solutions (see the description of services contained in sections 1.1 through 1.4 below), essentially by helping the Client to identify and analyze the problems with the equipment and, if possible, to eliminate the problem by providing assistance over the phone.