Annual Platinum Support Agreement Sample Contracts
ContractAnnual Platinum Support Agreement • March 14th, 2014
MAYNARDS OFFICE TECHNOLOGY (PTY) LTD ANNUAL PLATINUM SUPPORT AGREEMENTin respect of Olympus Proline / Standard Line Software (4 - 25 Users) In terms of the Agreement, Maynards Office Technology undertakes to provide Telephone, Email and Remote Assistance Support of the abovementioned system during office hours as a service at no charge. In the event that a Client Service Consultant is unable to assist you immediately, your call / email will be returned within a guaranteed response time of one hour. On site software support, travel time and mileage is chargeable; Maynard’s Preferential Contract Rates apply, under this Agreement. (Standard rates less 30%)Loan Devices will be supplied free of charge under this contract while a device is being repaired.As part of this agreement Maynard’s will once a year (on the contract anniversary) carry out a comprehensive on-site system health check. This will include software upgrades within versions (version upgrades are billed for), re-configuring o