Agreement Changes on Routes to/From South Africa Sample Contracts

AGREEMENTS - Agreement changes on routes to/from South Africa

Agreement Changes on Routes to/From South Africa • May 19th, 2020

• Contract Type
  Agreement Changes on Routes to/From South Africa
• Filed
  May 19th, 2020

Description: This is to inform that several flights of South African Airways’ (SA) network are being cancelled, thus affecting customers with LATAM tickets (See Considerations). Scope: LATAM customers on cancelled SA flights. Implementation date: Immediate Considerations: Customers with LATAM tickets on cancelled SA flights:  Customers with cancelled flights will be protected, always preferring LATAM flights and/or connections with British Airways (BA), Ethiopian Airlines (ET) and Kenya Airways (KQ) in the same class or the lowest available class in the original cabin.  If a customer is not satisfied with the alternative itinerary proposed, s/he may request a change or refund as per the termsdefined in the protection policy.