0001362310-08-001432 Sample Contracts

Master Service Agreement October 28, 2002 United Parcel Service and APAC Customer Service, Inc.
Master Service Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec • Georgia

This Agreement, made on October 25, 2002 and effective October 28, 2002, by and between United Parcel Services OASIS Supply Corporation, a Delaware corporation, having its principal place of business at 55 Glenlake Parkway, NE, Suite 200, Atlanta, Georgia 30328, (“UPS” or “Company”) and APAC Customer Service, Inc. on behalf of itself and its subsidiaries and affiliates having its principal place of business at Six Parkway North, Deerfield, IL 60015 (“APAC” or “Vendor”), is for inbound and outbound customer interaction management services and services ancillary thereto. This Agreement hereby replaces that certain agreement by the parties dated August 8, 1995 and effective July 10, 1995, which agreement has terminated on its own terms and is hereby of no further force or effect.

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AMENDMENT NUMBER ONE TO MASTER TELESERVICES AGREEMENT
Master Teleservices Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec

THIS AMENDMENT Number One (the “Amendment ”) effective as of February 1, 2004 is made and entered into by and between APAC Customer Services, Inc an Illinois corporation, with offices at Six Parkway North, Deerfield, Illinois 600l5 (“Company”) and Cellco Partnership d/b/a Verizon Wireless, a Delaware general partnership, having an office and principal place of business at 180 Washington Valley Road, Bedminster, New Jersey 07921 on behalf of itself and for the benefits of its Affiliates (“Verizon Wireless”).

AGREEMENT BY AND BETWEEN UNICARE LIFE & HEALTH INSURANCE COMPANY AND APAC CUSTOMER SERVICES, INC.
Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec • California

This Agreement (the “Agreement”) is made as of , 2004 (“Effective Date”) by and between Unicare Life & Health Insurance Company, a Delaware corporation (“Company”), and APAC Customer Services, Inc., an Illinois corporation (“Vendor”). Company and Vendor may be referred to herein singularly as a “Party” and collectively as “Parties.”

AMENDMENT NUMBER 6 TO THE MASTER TELESERVICES AGREEMENT BETWEEN CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS AND APAC CUSTOMER SERVICES, INC.
Master Teleservices Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec

This is Amendment Number 6 (“Amendment No. 6”) to the Master Teleservices Agreement Number 750-03610-2002, dated February 1, 2003, as amended (the “Agreement”) which is by and between APAC Customer Services, Inc., an Illinois corporation, with offices located at Six Parkway North, Deerfield, Illinois 60015 (the “Supplier” herein and therein) and Cellco Partnership d/b/a Verizon Wireless, a Delaware General Partnership, with offices located at 180 Valley Washington Road, Bedminster, New Jersey 07921.

TELESERVICE MASTER AGREEMENT FOR Call Center Customer Services between Cellco Partnership d/b/a Verizon Wireless and APAC Customer Services, Inc. Proprietary and Confidential.
Master Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec • New York
AMENDMENT NUMBER 4 TO MASTER TELESERVICES AGREEMENT 750-03610-2002 BETWEEN VERIZON WIRELESS AND APAC Customer Services, Inc.
Master Teleservices Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec
TAMPA, FLORIDA FACILITY AMENDMENT to MASTER SERVICE AGREEMENT DATED OCTOBER 28, 2002 by and between UNITED PARCEL SERVICE OASIS SUPPLY CORPORATION and APAC CUSTOMER SERVICES, INC.
Master Service Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec • Newport

This Amendment to Master Service Agreement (“Amendment”) is executed this day of April, 2007, but deemed effective as of April 30, 2007 (“Effective Date”). by and between APAC Customer Services, Inc., an Illinois corporation having its principal place of business at Six Parkway North, Deerfield, Illinois, IL 60015, (“APAC”) and United Parcel Services OASIS Supply Corporation, a Delaware Corporation having its principal place of business at 55 Glenlake Parkway, NE Suite 200, Atlanta, GA 30328, (“UPS” or “Company”) APAC and UPS are sometimes individually hereinafter referred to as a “Party”, and collectively as the “Parties”.

AMENDMENT NUMBER TWO TO MASTER TELESERVICES AGREEMENT
Master Teleservices Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec

THIS AMENDMENT Number Two (the “Amendment”) effective as of March 1, 2005 is made and entered into by and between APAC Customer Services, Inc., an Illinois corporation, with offices at Six Parkway North, Deerfield, Illinois 60015 (“Company”) and Cellco Partnership d/b/a Verizon Wireless, a Delaware general partnership, having an office and principal place of business at 180 Washington Valley Road, Bedminster, New Jersey 07921 on behalf of itself and for the benefit of its Affiliates (“Verizon Wireless”).

Amendment Number 1 AMENDMENT NUMBER 1 and ASSIGNMENT DATED JULY 1, 2005 to the MASTER SERVICES AGREEMENT by and between UNICARE LIFE AND HEALTH INSURANCE COMPANY. and APAC CUSTOMER SERVICES, INC. DATED AUGUST 11, 2004
Master Services Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec

This Amendment Number 1 and Assignment (the “Amendment”) hereby amends that certain Master Services Agreement (the “Agreement”), between Unicare Life and Health Insurance Company, a Delaware corporation (“Unicare”), and APAC Customer Services, Inc., an Illinois corporation (“Vendor”), dated August 11, 2004. The Amendment is effective as of July 1, 2005 (the “Amendment Effective Date”). Unless otherwise specifically defined in this Amendment, all capitalized terms shall have the meaning given to them in the Agreement.

AMENDMENT NUMBER THREE TO MASTER TELESERVICES AGREEMENT
Master Teleservices Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec

THIS AMENDMENT Number Three (the “Amendment”) to the Master Teleservices Agreement (“Agreement”) by and between APAC Customer Services, Inc., an Illinois corporation, with offices at Six Parkway North, Deerfield, Illinois, 60015 (“Company”) and Cellco Partnership d/b/a Verizon Wireless, a Delaware general partnership, having an office and principal place of business at 180 Washington Valley Road, Bedminster, New Jersey 07921 on behalf of itself and its Affiliates (“Verizon Wireless”) is made and entered into on and as of the date of execution by the last signing Party but shall take effect April 1, 2005.

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