Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • November 24th, 2021
SLA SUMMARY Area Guarantee 1.1 Aircraft stand (l. 7000) Allocation of a vacant operational stand, providing an operational irregularity does not exceed 15 minutes (ALDT +/- 15 min from SIBT). Otherwise allocation of a stand in the shortest possible time depending on the operational capacity but no later than 5 minutes after ALDT. In the case of operational irregularities longer than 15 minutes, allocation of a stand within 10 minutes after ALDT. 1.2 Check-in (l. 7000) Allocation of ready-to-operate check-in counters according to the number of PAX for all flights subject to the APIS procedure: 1 – 96 PAX: 2 check-in counters97 – 192 PAX: 3 check-in counters193 – 288 PAX: 4 check-in counters289 and more PAX: 6 check-in countersAllocation of ready-to-operate check-in counters corresponding to the number of PAX for all flights not subject to the APIS procedure:1 – 96 PAX: 1 check-in counter97 – 192 PAX: 2 check-in counters193 – 288 PAX: 3 check-in counters289 and more PAX: 5 check-in count
