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ContractNovember 3rd, 2020
Footprints Public Solution # Desktop Service Level Agreement Product: Oakland University Website Symptom: Computer Qualifications Solution: SLA 2018/19 PURPOSEThis document outlines the desktop computer, laptop computer, and mobile device support that Help Desk provides for Oakland University faculty and staff. Due to rapid advancements in technology development, diverse needs of University departments, and decreasing State funding, the Help Desk must focus support initiatives on those technologies used by multiple units across campus. We recognize that requirements within individual units may demand the implementation or use of technologies not specifically contained within the scope of this document. The Help Desk will work with departments to help develop needs assessments, purchasing guidelines, and support plans whenever possible. As a general rule, departments are responsible for support when implementing technology components outside the scope of this document, unless support a
