Service Level Agreements in Call Centers: Perils and PrescriptionsJuly 9th, 2005FiledJuly 9th, 2005University of Toronto Washington University in St. Louis 105 St. George Street One Brookings Drive Toronto, ONT M5S3E6 St. Louis, MO 63130-4899
University of Toronto Washington University in St. Louis 105 St. George Street One Brookings Drive Toronto, ONT M5S3E6 St. Louis, MO 63130-4899