Common Contracts

Client Relationship Agreement

Client Relationship Agreement • October 30th, 2022 • New York

• Contract Type
  Client Relationship Agreement
• Filed
  October 30th, 2022
• Jurisdiction
  New York

This Client Relationship Agreement (CRA) and applicable Attachments and Transaction Documents (TDs) are the complete agreement regarding transactions under this CRA (together, the “Agreement”) under which Client may order Programs, Cloud and other Services, (collectively Instana Products) and third party products and services (Non-Instana Products). TDs detail the specifics of transactions such as charges and a description of and information about the Product. Examples of TDs include statements of work, service descriptions, ordering documents, supplements, or invoices. Attachments provide supplemental terms that apply to certain types of Products, such as product capacity or trial services. In the event of conflict, an Attachment prevails over this CRA and a TD prevails over both the CRA and any Attachment and only apply to the specific transaction.