Common Contracts

2 similar null contracts

Service Level Agreements (SLA)
November 11th, 2014
  • Filed
    November 11th, 2014

Only the following conditions will be allowed to stop the trouble ticket Outage Duration for CALNET 3 Contractor trouble tickets. The Contractor shall document the trouble ticket Outage Duration using the Stop Clock Condition (SCC) listed in Table 0 and include start and stop time stamps in the Contractor’s Trouble Ticket Reporting Tool (IFB-A Business Requirements Section A.9.4) for each application of an SCC.

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SERVICE LEVEL AGREEMENTS
August 12th, 2014
  • Filed
    August 12th, 2014
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