Common Contracts
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ImpediMed - SOZO® Service Level Agreement (SLA)December 18th, 2020
The SOZO Services are based on multi-tenanted operating model that applies common, consistent management practices for all ImpediMed customers using the SOZO System. This document states the ImpediMed SOZO Service Level Agreement (“SLA”) with its Customers and are applicable for the SOZO Services during the Subscription Term. This SLA forms part of the SOZO Terms and Conditions, Quotation and other related documents which evidence Customer’s agreement with ImpediMed (collectively, the “Agreement”). Capitalized terms, unless otherwise defined herein, shall have the same meaning as in the Agreement. This SLA may be updated from time to time by ImpediMed by posting an updated version to https://www.impedimed.com/terms-of-use/ or such other web address provided by ImpediMed to Customer in the future, which update will be effective from the date and time of posting.
