EXHIBIT 10.2.2
SUPPORT, TRAINING AND CERTIFICATION AGREEMENT
THIS SUPPORT, TRAINING AND CERTIFICATION AGREEMENT is entered into as of
this _____ day of _______________, 19___ (hereinafter "Effective Date") by
and between Dell Products L.P. (hereinafter "Dell") with its principal
place of business at Xxx Xxxx Xxx, Xxxxx Xxxx, Xxxxx 00000, and Linuxcare
Inc, a __________ corporation having a principal place of business at
__________ (hereinafter "Linuxcare").
DEFINITIONS:
"Linux Distributions" shall include the current and future versions and
releases of the Linux-based operating systems distributed by Redhat,
Caldera, SuSE, Turbolinux (Pacific HiTech) and Debian.
"System Configuration" shall mean any combination of the Base Platforms
described in Sections A and B of Supplement 1 with any or all of the
devices as certified by LinuxCare Labs, that are listed in Section C of
Supplement 1, as amended from time to time by Dell.
1. SUPPORT
SCOPE OF SUPPORT SERVICES
-------------------------
90-Day Installation Support
---------------------------
Linuxcare will provide phone and email support to Dell customers,
located in the geographical regions listed in Supplement 3 and in
other geographies which Dell may include from time to time. Support
will be in the following areas, for customers who choose and pay for
Linuxcare as their Linux operating system support provider for * per
Linux system sold by Dell and referenced in Supplement 1:
(i) Reinstallation of factory installed Linux operating system
distributions installed by Dell in all geographic regions.
The reinstall is done by the customer from a CD provided
with the system. Linuxcare will provide direction to the
customer as requested;
(ii) Configuration of client services associated with enabling a
system to communicate with the network and to connect to
existing networks via supported Linux drivers;
(iii) Connectivity testing between Linux workstation and the
network using the TCP/IP on workstations to verify that the
Ethernet controllers included with Dell systems
communicates with the network as specified in the industry
standard TCP/IP architecture;
(iv) Configuration of Linuxcare Labs Certified onboard devices
which consist of:
Network Interface Controller (NIC)
Disk Drives
Video adapters
memory
[*] = CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.
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Processors
Tape Back up units
Disk drive controllers
Audio controllers
(vi) Assistance with basic system administration tasks such as
adding a user, changing password;
(vii) 14x7 (local region time) English based phone, email, and web-
based support
(viii) Local language support provided as available at no additional
charge; Local language support will be available from Linuxcare
for the following: Xxxxx Xxxxxxx 00, 0000 Xxxxxx, French,
Dutch, Spanish, Italian November 31, 1999
Linuxcare will provide 2 Linuxcare certification support contacts for
Dell to utilize as technical resources
Extended Support Offering
-------------------------
In the event that the customer's support requirement falls outside the
previously described installation support, the customer may take advantage of
Linuxcare Extended Support offerings. These incident packs may be purchased at
time of system purchase or within the 90-Day Installation Support period only
and cover the Linux Distributions Unused incidents will expire one year from
purchase date.
Description of Services included:
---------------------------------
Post 90-day installation support coverage includes English based phone, email,
and web-based support, and local language phone and written support provided as
available. In the event consulting services are necessary, an incident coupon
can be used as a credit equal to the dollar amount or amounts of the incident
coupon(s), towards the agreed upon consulting rate.
Incident coverage consists of the following:
(i) Identifying and solving software and hardware issues
(excluding "Windows"', RAID systems, WAN Networking
products and USB devices) that have prescribed solutions,
existing patches, prior fixes;);
(ii) configuration of new non "Windows" hardware utilizing
existing functional device drivers;
(iii) basic re-configuration of the operating system;
(iv) configuration of professional user space applications
These services may require multiple e-mail and/or telephone communications
between Linuxcare support technician and the end user. The incident support
coverage requires that covered support issues be reported and handled on a
single incident basis, restricting communication to a single incident within the
scope of the problem/issue reported.
Pricing for Incident Packs:
---------------------------
*for 5 incident pack (* incident)
*for 10 incident pack (* incident)
*for 25 incident pack (* incident)
[*] = CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.
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Escalation Support
------------------
Escalation support will be handled by Linuxcare in the manner
proscribed in Supplement No.2 as attached.
II. PAYMENT TERMS
For all amounts to be paid to Linuxcare for all of the services stated in
this Agreement (including those hereinafter defined as training and
certification services), Dell will pay Linuxcare the fees stated herein.
Linuxcare will receive from Dell a weekly reporting stating how many of
Dell's customers who had a Linux Distribution installed, chose Linuxcare as
a provider of support. From this data Linuxcare will generate an acceptable
invoice to Dell for payment. Linuxcare will also send out a letter to
Dell's customers, who have chosen Linuxcare as their support provider,
advising the customer of what the support offering will consist of and the
hours of operation, along with a toll free number for the customer to call
into for service.
III. TRAINING
Scope of Training Services
--------------------------
Linuxcare will provide training to Dell on site for class sizes between ten
and fifteen students per day. Training Services will be provided at the
current rate of [*] /person/day plus reasonable and actual travel and
shipping training materials expenses incurred per Dell's request and in
accordance with Dell's policy attached as Supplement X or found at (url).
Training will be in English only. If Dell chooses to do translations,
Linuxcare can do the translation at Dell's request and Dell shall
reimburse Linuxcare at cost for such translations. . Custom courseware
development fees may apply for courses developed or tailored to Dell's
specific needs.
Dell will pay or reimburse Linuxcare for any applicable sales, use, and
similar taxes associated with Dell's acquisition of the Services, except
that Dell will have no liability for any taxes based on Linuxcare's net
assets or net income, or for which Dell has an appropriate resale or other
exemption. Dell will reimburse Linuxcare for all pre-approved actual,
reasonable, documented out-of-pocket expenses, including travel expenses,
incurred by Linuxcare at Dell's request which are in accordance with Dell
policy (attached or found at
xxxx://xxxxxx.xx.xxxx.xxx/xxxxxx/xxx/xxxxxx0.xxx#xxxxxxxxx.) Payment terms
are thirty (30) days from Dell's receipt of an acceptable Linuxcare
invoice. All payments will be in U.S. currency unless otherwise agreed to
in writing. No invoice will be sent prior to the performance of the related
Services. In the event that Linuxcare is in default of any of its
obligations under this Agreement, Dell may withhold payment of any part of
the unpaid price for the Services specifically in dispute until Linuxcare
has, to Dell's satisfaction, completely remedied the breach. All Services
purchased by Dell from Linuxcare will aggregate for calculating any
discounts, if applicable.
Linuxcare courseware is available for licensing by Dell for replication at
for an additional cost as referenced on Exhibit ____. Dell has the option
to use any training mechanism or provider that it deems, in conjunction
with any of its Linux offerings Therefore, nothing in this contract is
deemed to give Linuxcare exclusive Dell business.
Linuxcare hereby gives Dell the right to use and reproduce, any Linuxcare
trademarks and or logs in the marketing and distribution of Linuxcare
services.
[*] = CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.
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IV. CERTIFICATION SERVICES
Scope of Certification Services
-------------------------------
Linuxcare Labs, a division of Linuxcare, Inc will provide hardware
certification services for certain Dell configurations and components for
the platforms referenced in Supplement No. 1. Such services will consist of
the following:
(i) Dell has the option to submit up to 45 System Configurations per Linux
Distribution for certification, during a 12 month period;
(ii) Certifications will be for all previously defined Linux Distributions
(iii) Linuxcare will certify a system 96 hours after receipt of the Dell
system configuration, if the Dell submitted system passes Linuxcare Labs
certification;
(iv) Linuxcare will certify Japanese versions of TurboLinux against all
submitted Dell System Configurations;
(v) Linuxcare will also certify French, German, Dutch and English beginning
December, 1999
(vi) Linuxcare will certify Italian and Spanish as soon as it becomes
available from Linuxcare Labs;
(vii) Dell will have the option to self certify its configured systems when
such certification tests are available from Linuxcare Labs;
(viii) Linuxcare will provide 2 dedicated contacts for Dell certification
support, with specified contacts for backup in the event that the
designated contacts are unavailable;
(ix) Linuxcare will certify and provides support for IA64 code architecture
as designed by IBM when it becomes available for the core Linux operating
system as designated by Xxxxx Torvald.
Pricing and Payment Terms
-------------------------
The price for each separate certification of each of the above referenced
distributions is * per System. New releases (e.g., 1.1 to 1.2) of the
Linux Distributions will be included in the * fee, new versions
(e.g., 1.0 to 2.0) will require a separate certification.
Metrics
-------
Linuxcare will employ a scientific and replicable process that measures the
success or failure of a computer system's system initialization, booting,
launching of necessary services, networking, video, and other included
components. Upon request, Linuxcare will provide to Dell documentation of
this process.
Deliverables
------------
A configuration is certified if it is made fully operational with the
currently available Linux Distribution software and patches. Linuxcare will
post all Linuxcare Labs Certified machines on its web site and maintain
links from associated partners web sites and Linuxcare will provide Dell a
document describing the System Configuration which was certified. Linuxcare
will provide a separate document for Linux individual distributions to Dell
within 3 days of certification.
V. CONSULTING SERVICES
Linuxcare will provide consulting, development, optimization, benchmarking,
etc. to Dell, if requested by Dell, at current contract pricing, subject to
availability of Linuxcare resources.. Projects and long-term contracts, if
any, will be negotiated on a case-by-case basis if necessary, and a
separate
[*] = CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.
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Statement of Work ("SOW"), will be executed by the parties and made an
addendum to this agreement.
VI. SERVICE LEVEL GUARANTEES
Linuxcare agrees to provide the following service levels for Dell
customers who choose Linuxcare as their Linux operating system support
provider:
FIRST TIME CLOSURE RATE: 85%
(known to Dell as First Time Resolve "FTR")
EMAIL SUPPORT LEVEL "SL": acknowledge receipt of email within 4 hrs
L1 issues within 12 hrs
L2 issues within 24 hours
WEB SL: L1 issues within 12 hrs
L2 issues within 24 hours
PHONE SL: L1 issues resolved on the call
L2 issues within 4 hours
VII. TERM
The Agreement shall have an initial term of one (1) year commencing on
the date this agreement is fully executed by both parties ("Initial
Term"). It shall be automatically renewed for successive one (1) year
terms at Linuxcare's then current rates for the selected Services,
unless and until terminated by either party by written notice to the
other at least sixty (60) days prior to the expiration of the Initial
Term or any then-current renewal term. If Linuxcare's rates for any
selected services shall be increased for any renewal term, DELL may,
no longer than thirty (30) days from the receipt of notice of such
increase, elect to terminate such Services by written notice to
Linuxcare. As used herein, "Term" shall mean the Initial Term and any
renewals thereof.
VIII. TERMINATION AND DEFAULT
If Dell fails to pay any invoice in full within a period of forty-five
(45) days after the same is due and such failure continues for a
period of thirty (30) days after Linuxcare gives notice to DELL
thereof, then in addition to all other rights and remedies at law or
otherwise, Linuxcare shall have the right to terminate this Agreement
upon thirty (30) days notice to DELL. Except for Dell's failure to
make payments, as herein above set forth, either party may terminate
this Agreement on written notice if the other party has breached any
material provision of this Agreement, or becomes insolvent, invokes as
a debtor any laws relating to the relief of debtors' or creditors'
rights, or has such laws invoked against it as a debtor. Such
termination shall be effective thirty (30) days after notice, unless
such breach has been cured or the terminating party is satisfied with
the other party's solvency within that time.
Termination for convenience. Dell may upon 30 days written notice to
Linuxcare, terminate this agreement for convenience, unless Dell is in
breach of this agreement as stated in Section VIII. If Dell is in
breach of the agreement, as stated in Section VIII, Dell shall have to
cure such breach prior to exercising this termination for convenience
option.
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IX. WARRANTY
Linuxcare warrants that they have all necessary authorization to
perform support and certification on all of the Linux Distributions.
Linuxcare further will provide written evidence of such authorization
for the manufactures of the referenced Distributions, to Dell within
60 days of the Effective Date of this agreement.
Linuxcare warrants to DELL that Services hereunder will be performed
in a professional manner and in accordance with good usage and
accepted practices as established in the community in which such
Services are performed. If such Services prove to be not so performed
and if DELL provides written notification to Linuxcare within a ninety
(90) day period commencing on the date of completion of the Service,
Linuxcare will, at DELL'S option, either correct any defects and
deficiencies for which it is responsible or render prorated refund or
credit based on the original charge for the Services.
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
X. INDEMNITY
LINUXCARE AGREES TO DEFEND, INDEMNIFY, AND HOLD HARMLESS DELL PRODUCTS
L.P., DELL COMPUTER CORPORATION ("DCC"), AND ANY OF DCC'S SUBSIDIARIES OR
AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES,
REPRESENTATIVES, AND AGENTS (THE "INDEMNITEES") FROM AND AGAINST ANY AND
ALL CLAIMS, ACTIONS, DEMANDS, LEGAL PROCEEDINGS, LIABILITIES, DAMAGES,
LOSSES, JUDGMENTS, AUTHORIZED SETTLEMENTS, COSTS OR EXPENSES, INCLUDING
WITHOUT LIMITATION REASONABLE ATTORNEYS' FEES, (THE "DAMAGES") ARISING OUT
OF OR IN CONNECTION WITH ANY ALLEGED OR ACTUAL:
(i) INFRINGEMENT BY LINUXCARE AND/OR A DELIVERABLE(S) OF A COPYRIGHT,
PATENT, TRADEMARK, TRADE SECRET OR OTHER PROPRIETARY OR INTELLECTUAL
PROPERTY RIGHT OF ANY THIRD PARTY;
(ii) CLAIM THAT LINUXCARE AND/OR GOODS AND DELIVERABLES PROVIDED UNDER
THIS AGREEMENT HAS CAUSED BODILY INJURY (INCLUDING DEATH) OR HAS DAMAGED
REAL OR TANGIBLE PERSONAL PROPERTY;
(iii) BREACH OF ANY OF LINUXCARE'S WARRANTIES CONTAINED IN THIS AGREEMENT;
(iv) ANY VIOLATION BY LINUXCARE OF ANY GOVERNMENTAL LAWS, RULES,
ORDINANCES, OR REGULATIONS; AND/OR,
(v) CLAIM BY OR ON BEHALF OF LINUXCARE'S SUBCONTRACTORS, SUPPLIERS,
EMPLOYEES OR AGENTS.
LINUXCARE WILL PROVIDE THE ABOVE INDEMNITY EVEN IF LOSSES ARE DUE, OR
ALLEGED TO BE DUE, IN PART TO ANY INDEMNITEE'S CONCURRENT NEGLIGENCE OR
OTHER FAULT, BREACH OF CONTRACT OR WARRANTY, VIOLATION OF THE TEXAS
DECEPTIVE TRADE PRACTICES ACT, OR STRICT LIABILITY WITHOUT REGARD TO FAULT;
PROVIDED, HOWEVER,
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THAT LINUXCARE'S CONTRACTUAL OBLIGATION OF INDEMNIFICATION SHALL NOT EXTEND
TO THE PERCENTAGE OF THE THIRD PARTY CLAIMANT'S DAMAGES OR INJURIES OR THE
SETTLEMENT AMOUNT ATTRIBUTABLE TO THE INDEMNITEE'S NEGLIGENCE OR OTHER
FAULT, BREACH OF CONTRACT OR WARRANTY, OR BREACH OF THE TEXAS DECEPTIVE
TRADE PRACTICES ACT, OR TO STRICT LIABILITY IMPOSED UPON INDEMNITEE AS A
MATTER OF LAW.
IN THE EVENT OF ANY SUCH CLAIMS, DELL SHALL: (1) PROMPTLY NOTIFY LINUXCARE,
(2) COOPERATE WITH LINUXCARE IN THE DEFENSE THEREOF, AND (3) NOT SETTLE ANY
SUCH CLAIMS WITHOUT LINUXCARE'S CONSENT WHICH LINUXCARE AGREES NOT TO
UNREASONABLY WITHHOLD. LINUXCARE SHALL KEEP DELL INFORMED AT ALL TIMES AS
TO THE STATUS OF LINUXCARE'S EFFORTS AND CONSULT WITH DELL (OR DELL'S
COUNSEL) CONCERNING LINUXCARE'S EFFORTS; AND, LINUXCARE SHALL NOT SETTLE
THE CLAIM WITHOUT DELL'S PRIOR WRITTEN CONSENT, WHICH SHALL NOT BE
UNREASONABLY WITHHELD.
XI. LIMITATION OF LIABILITY
IN NO EVENT, SHALL EITHER PARTY BE LIABLE TO THE OTHER OR ANY PERSON
OR ENTITY USING ANY SERVICE SUPPLIED UNDER THIS AGREEMENT, FOR LOSS OF
TIME, INCONVENIENCE, LOSS OF USE OF ANY SOFTWARE PRODUCT OR EQUIPMENT
OR THEIR FAILURE TO WORK, OR FOR ANY DAMAGE CAUSED BY ANY SOFTWARE
PRODUCT OR EQUIPMENT OR THEIR FAILURE TO WORK, OR FOR ANY OTHER
INDIRECT, SPECIAL, RELIANCE, INCIDENTAL OR CONSEQUENTIAL LOSS OR
DAMAGE ARISING OUT OF THIS AGREEMENT OR ANY OBLIGATION RESULTING
THEREFROM OR THE USE OR PERFORMANCE OF ANY SOFTWARE OR PRODUCTS
WHETHER IN AN ACTION FOR OR ARISING OUT OF ALLEGED BREACH OF WARRANTY,
ALLEGED BREACH OF CONTRACT, DELAY, NEGLIGENCE STRICT TORT LIABILITY OR
OTHERWISE.
EXCEPT FOR THE SPECIFIC INDEMNITIES PROVIDED FOR IN THIS AGREEMENT,
THE PARTIES EXPRESSLY AGREE THAT IN NO EVENT SHALL EITHER PARTY BE
LIABLE OR RESPONSIBLE TO THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT,
PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING
WITHOUT LIMITATION LOST PROFITS AND DAMAGES RESULTING FROM LOSS OF USE
OR LOST OR CORRUPTED DATA OR SOFTWARE EVEN IF SUCH PARTY HAS BEEN
ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY THEREOF. BOTH
PARTIES EXPRESSLY WAIVE ANY CLAIMS DESCRIBED IN THE PRECEDING
SENTENCE.
NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS OF LIABILITY SET FORTH
ABOVE IN SECTION XI, SHALL NOT APPLY TO PROVIDER'S OBLIGATIONS AND
LIABILITIES UNDER SECTION X ABOVE.
X. NONWAIVER
No course of dealing, course of performance, or failure of either
party strictly to enforce any term, right or condition of this
Agreement shall be construed as a waiver of any term, right, or
condition. No waiver of breach of any provision of this Agreement
shall be construed to be a waiver of any subsequent breach of the same
of any other provision.
XI. FORCE MAJEURE
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Neither Party shall be liable to the other Party for any failure to
perform any of its obligations hereunder during any period in which
such performance is delayed by fire, flood, war, embargo, strike, riot
or the intervention of any governmental authority or similar
circumstances (a "Force Majeure"). In such event, however, the delayed
Party must: (a) promptly provide the other Party with written notice
of the Force Majeure; and (b) use its best efforts to resume or
commence performance under this Agreement. The delayed Party's time
for performance will be excused for the duration of the Force Majeure,
but if the Force Majeure event lasts longer than forty-five (45) Days,
the other Party may immediately terminate this Agreement.
XII. CHOICE OF LAW
Laws of the State of Texas shall govern the construction,
interpretation, and performance of, and all transactions under this
Agreement.
XIII. ENTIRE AGREEMENT
The terms and conditions contained in this Agreement supersede all
prior oral or written understandings between the parties, shall
constitute the entire agreement between the parties with respect to
the subject matter of this Agreement and shall not be contradicted,
explained or supplemented by any course of dealing between Linuxcare
or any of its affiliates and DELL or any of its affiliates. Linuxcare
employees' statements and Linuxcare advertisements or descriptions
other than its published specifications do not constitute warranties
or other contractual obligations, and shall not be relied upon by Dell
as such. This Agreement shall not be modified or amended except by
writing signed by an authorized representative of both parties.
XIV. ASSIGNMENT
This Agreement may not be assigned by either party without the prior
written consent of the other party. Such consent shall not be
unreasonably withheld.
XV. PARTIES BOUND
This Agreement shall be binding upon and shall inure to the benefit of
the parties hereto and their respective legal representatives, heirs,
successors and assignees.
XVI. NOTICES
All notices under this Agreement (except for requests for Service)
shall be in writing and shall be given by telegram or similar
communication, or by U.S. Certified mail, postage prepaid addressed to
DELL at the address set forth on the front page of this Agreement and
to Linuxcare at the address listed in the Section WRITTEN NOTICES, or
to such other address as either party may designate by written notice
pursuant hereto. Such notice shall be deemed to have been given when
received.
Any statement, notice, request or other communication shall be deemed
to be sufficiently given to addressee and any delivery hereunder
deemed made when sent by certified mail addressed to DELL at its
office specified in the Agreement or to Linuxcare at the appropriate
address specified in this section.
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Each party to this Agreement may change an address relating it by
written notice to the other party.
XVII. SEVERABILITY
If any paragraph, or clause thereof, in this Agreement shall be held
to be invalid or unenforceable in any jurisdiction in which this
Agreement is being performed, then the meaning of such paragraph or
clause shall be severed from this Agreement and the remainder shall
remain in full force and effect. However, in the event such paragraph
or clause is considered an essential element of this Agreement, the
parties shall promptly negotiate a replacement thereof. If the parties
are unable to agree upon a replacement term within thirty (30) days of
the final ruling rendering such term invalid or unenforceable, either
party may terminate this Agreement upon ten (10) days prior written
notice.
XIII. TAXES
Any tax or related charge resulting from this Agreement or any
activities hereunder, exclusive of any tax based on or measured by net
income, which Linuxcare shall be required to pay or collect for any
government shall be billed to Dell as a separate item and shall be
paid by DELL unless a valid exemption certificate is furnished by Dell
to Linuxcare.
XX. WRITTEN NOTICES AND PAYMENTS
Payments and all correspondence to either party relating to this
Agreement shall be sent to:
Linuxcare, Inc. DELL Products, LP
ATTN:
Strategic Commodity Manager Software
Xxx Xxxx Xxx
Xxxxx Xxxx, Xxxxx 00000
Linuxcare: DELL:
/s/ Xxxxxx X. Xxxxxxxx /s/ Xxxxxx Xxxxxxxx
Name: Name:
Title: VP Worldwide Sales Title: WWSP, Dir.
------------------ ----------
Signature: Xxxxxx X. Xxxxxxxx Signature: Xxxxxx Xxxxxxxx
------------------ ---------------
Date: 10/13/99 Date: 10/22/99
-------- --------
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Supplement No: 1
SUPPORTED PLATFORMS
Dell Red Hat Linux
Hardware Dell Diag Name Diag Red Hat Linux File and
Location Configuration Tool Command Diags
A. Base In Box
System GX1 Dell Diagnostics File Boot Install /proc/pci.
GX1p Library /proc/cpuinfo
B. Base In Box
System 410 Dell Ver.3.92B/A03 or File Boot Install /proc/pci.
610 higher, P/N 33260 Library /proc/cpuinfo
C. (1) Single In Box, kernel.rpm for
or Dual Dell Diagnostics File single, kernel- /proc/pci,
Processor Library smp.rpm for multi /proc/cpuinfo
(2) Any RAM In Box,
up to 1 GIG Dell Diagnostics File Boot Install /proc/meminfo
Library
(3) Onboard In Box,
IDE Dell Diagnostics File Boot Install /proc/pci.
controllers Library /proc/ide
(4) Onboard In Box,
add-on Dell Diagnostics File Boot install /proc/pci
Adaptec SCSI Library /proc/scsi
CTRL
(5) Any SCSI In Box, /proc/pci
or IDE hard Dell Diagnostics File Boot Install /proc/scsi
disk Library /proc/ide
(6) Any SCSI In Box, /proc/pci
or IDE Dell Diagnostics File Boot Install /proc/scsi
CDROM Library /proc/ide
(7) ATAPI ZIP In Box, /proc/pci,
100 or 250 Dell Diagnostics File /etc/fstab /proc/scsi,
Library /proc/ide
(8) Onboard In Box, pnpdump,
Crystal Dell Diagnostics File Sndconfig /etc/isapnp.conf,
CS4236/Audio Library /etc/conf.modules
(9) Onboard Dell Diagnostics or 3Com In Box, pnpdump,
3Com 3c90x Diagnostics File Snconfig /etc/isapnp.conf,
NIC Library /etc/conf.modules
(10) Onboard
ATI Rage In Box, /proc/pci,
Video for Dell Diagnostics File Xconfigurator /etc/X11/XF86Con
Optiplex Library fig
Precision WorkStations
(11) Permedia Diamond 8MB AGP File /proc/pci,
2 8MB video Diagnostics Library Xconfigurator /etc/X11/XF86Con
card WSDMDDIA.EXE fig
(12) Diamond TBD /proc/pci,
Viper 770D (Not RTSed at this time) TBD Xconfigurator /etc/X11/XF86Con
10
16MB video fig
card
(13) STB ?? ??
NVIDIA TNT Xconfigurator ??
16MB video
card
(14) any in Box, use
keyboard PS/2 Dell Diagnostics File Mouseconfig ??
library fig
(15) Microsoft In Box, ??
Intellimouse Dell Diagnostics File Mouseconfig use,
PS/2 Library /etc/X11/F86Con
fig
(16) Logitech In Box, /etc/sysconfig/mo
3 button Dell Diagnostics File Mouseconfig use,
mouse PS/2 Library /etc/X11/XF86Con
fig
(17) Logitech In Box, /etc/sysconfig/mo
Mouseman Dell Diagnostics File Mouseconfig use,
Wheel PS/2 Library /etc/X11/XF86Con
fig
(18) any 2 In Box, /etc/sysconfig/mo
button PS/2 Dell Diagnostics File Mouseconfig use,
mouse Library /etc/X11/XF86Con
fig
The current Linuxcare contact for technical support
is:
Name: Xxxxxx Xxxxx
Electronic Mail: Xxxxxx@xxxxxxxxxx.xxx
Facsimile:
Voice: 000-000-0000x000
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[INTENTIONALLY LEFT BLANK]
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SUPPLEMENT NO: 2
ESCALATION PROCEDURE MATRIX
ESCALATION PROCEDURES ARE OUTLINED AT:
xxxx://xxx.Xxxxxxxxx.xxx/xxxxxxx_xxxx/
--------------------------------------
13
[CHART OMITTED]
Login: dell
Password: dellway
14
SUPPLEMENT 3
GEOGRAPHICAL REGIONS SUPPORTED
United States
Canada
Mexico
South America
Europe
Japan
Asia Pacific
Australia
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