Frontier GlobalCenter
Master Service Agreement No. 1.0
This Master Services Agreement (this "Agreement") is entered into as the
_____ day of _______, 1999 ("Effective Date") by and between the entity
indicated on the Services Order Form attached hereto, with an office at the
address listed on the Services Order Form, ("Webstakes"), and Frontier
GlobalCenter, Inc., a corporation with offices at 00 Xxxx Xxxxxx, 0xx xxxxx, Xxx
Xxxx, XX. ("GlobalCenter"), and describes the terms and conditions pursuant to
which GlobalCenter shall license to Client certain Software and provide certain
Services (as defined below).
In consideration of the mutual promises and upon the terms and conditions
set forth below, the parties agree as follows:
1. NATURE OF AGREEMENT This is an Agreement for the provision by GlobalCenter of
Internet connectivity services (the "Bandwidth"), the lease of equipment to
provide such services (the "Hardware"), the availability of space to store and
operate such Hardware ("Space") and the licensing of software to provide such
Services (the "Software"), together comprising an Internet connectivity and
collocation package to be provided by GlobalCenter under this Agreement
(together, the "Services").
2. SERVICE ORDERS
2.1. Orders. Client may issue one or more service orders describing the
Bandwidth, Space, Hardware, and Software that Client desires ("Service Order").
Each Service Order will set forth the prices, initial term of Services and other
information in the form set forth in the Service Order Form. No Service Order
shall be effective until accepted by GlobalCenter. All Service Orders will be
subject to the terms and conditions of this Agreement, and the terms of this
Agreement shall supercede any terms and conditions which may appear on Client's
order form, or purchase order.
2.2. Cancellation. Cancellation requires at least 60 day notice. In the event
that Client cancels or terminates a Service Order at any time for any reason
whatsoever other than expiration of a Service Order or a Service Interruption
(as defined below).
2.3. IP Addresses. GlobalCenter may assign on a temporary basis a reasonable
number of Internet Protocol Addresses ("IP Addresses") from the address space
assigned to the GlobalCenter by InterNIC. Client acknowledges that the IP
Addresses are the sole property of GlobalCenter, are assigned to Client as part
of the Service, and are not "portable," as such term is used by InterNIC.
GlobalCenter reserves the right to change the IP Address assignments at any
time; however, GlobalCenter shall use reasonable efforts to avoid any disruption
to Client resulting from such renumbering requirement. GlobalCenter will give
Client reasonable notice of any such renumbering. Client agrees that it will
have no right to IP Addresses upon termination of this Agreement, and that any
renumbering required of Client after termination shall be the sole
responsibility of Client.
2.4. Proprietary Rights. This Agreement transfers to Client neither title nor
any proprietary or intellectual property rights to the Software, Hardware,
documentation, or any copyrights, patents, or trademarks, embodied or used in
connection therewith, except for the rights expressly granted herein.
2.5. License Restrictions. Client agrees that it will not itself, or through any
parent, subsidiary, affiliate, agent or other third party:
2.6.1. copy the Software except as expressly allowed under this Agreement. In
the event Client makes any copies of the Software, Client shall reproduce all
proprietary notices of GlobalCenter on any such copies;
2.6.2. reverse engineer, decompile, disassemble, or otherwise attempt to derive
source code from the Software;
2.6.3. sell, lease, license or sublicense the Software or the documentation;
2.6.4. write or develop any derivative software or any other software program
based upon the Software or any Confidential Information (as defined below); or
2.6.5. use the Software to provide processing services to third parties, or
otherwise use the Software on a service bureau basis.
3. HARDWARE TERMS AND CONDITIONS
3.1. Installation. GlobalCenter will use commercially reasonable efforts to
install the Hardware as the Hardware is shipped to GlobalCenter. At Client's
request, GlobalCenter will work with the Client on an installation plan to
define installation time frame and requirements.
3.2. Lease of Hardware. If so indicated on the Service Order, Client shall lease
the Hardware, and GlobalCenter shall obtain and deliver to the Space the
Harware. In the event Client leases the Hardware, the following terms and
conditions shall apply: The Hardware is and shall remain the property of
GlobalCenter. Client shall not have taken, or attempt to take, any right, title
or interest therein or permit any third party to take any interest therein.
Client will not transfer, sell, assign, sublicense, pledge, or otherwise dispose
of, encumber or suffer a lien or encumbrance upon or against the Hardware or any
interest in the Hardware. Client will use the Hardware only at the Space. Client
will not move the Hardware from the facility without GlobalCenter's prior
written permission. Client shall be responsible for any damage to the Hardware.
Client will
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use the Hardware only for the purpose of exercising its rights under
this Agreement.
3.3. Rent to Own. If so indicated on the Service Order, Client shall lease the
Hardware on a "rent to own" plan. In such event, all of the terms and conditions
in Section 4.3 shall apply, and the following terms and conditions shall also
apply. At the end of the term of the Services Order, providing Client is not in
breach of this Agreement, Client shall have the option to purchase the Hardware.
The purchase price shall be as indicated on the Service Order. Upon payment by
Client of the purchase price, title in the Hardware shall pass to Client at the
Space. Unless the Service Order is extended by mutual agreement, Client shall
immediately delete, or shall allow GlobalCenter to delete, all copies of the
Software, associated documentation, or any other materials of GlobalCenter
resident on the Hardware.
4. SPACE
4.1. License to Occupy. GlobalCenter grants to Client a non-exclusive license to
occupy the Space. Client acknowledges that it has been granted only a license to
occupy the Space and that it has not been granted any real property interests in
the Space. In the event, however, that this arrangement shall be construed by
the owner of the building in which the Space is situated to be such a grant and
if the landlord of the building assesses such a grant to be a violation of the
lease under which GlobalCenter occupies its premises, GlobalCenter agrees to
cooperate with Client in obtaining the approvals Client may need to obtain from
the landlord.
4.2. Material and Changes. Client shall not make any construction changes or
material alterations to the interior or exterior portions of the Space,
including any cabling or power supplies for the Hardware, without obtaining
GlobalCenter's prior written approval for Client to have the work performed.
Alternatively, Client may request GlobalCenter to perform the work. GlobalCenter
reserves the right to perform and manage any construction or alterations within
the Space areas it rates to be negotiated between the Parties herein. Client
agrees not to erect any signs or devices to the exterior portion of the Space
without submitting the request to GlobalCenter and obtaining GlobalCenter's
advance written approval.
4.3. Damage. Client agrees to reimburse GlobalCenter for all reaonable repair or
restoration costs associated with damage or destruction caused by Client's
personnel, Client's agents, Client's suppliers/contractors, or Client's visitors
during the term or as a consequence of Client's removal of the Hardware or
property installed in the Space.
4.4. Insurance. Unless otherwise agreed, Client agrees to maintain, at Client's
expense, (i) Comprehensive General Liability Insurance in an amount not less
than One Million Dollars ($1,000,000) per occurrence for bodily injury or
property damage, (ii) Employer's Liability in an amount not less then Five
Hundred Thousand Dollars ($500,000) per occurrence, and (iii) Worker's
Compensation in an amount not less than that prescribed by statutory limits.
Prior to taking occupancy of the Collocation Space, Client shall furnish
GlobalCenter with certificates of insurance which evidence the minimum levels of
insurance set forth herein. Client shall also maintain insurance covering
Hardware or property owned or leased by Client against loss or physical damage.
4.5. Regulations. Client shall comply with and not violate all of GlobalCenter's
safety, health and operational rules and regulations, which may be amended by
GlobalCenter from time to time. Client's failure to comply with GlobalCenter's
rules and regulations shall constitute a material default under this Agreement.
GlobalCenter may, in its sole discretion, limit Cient's access to a reasonable
number of authorized Client employees or designees. Client shall not interfere
with any other clients of GlobalCenter, or such other clients' use of the Space.
4.6. Disclaimer. GlobalCenter does not make any representation or warranty
whatsoever as to the fitness of the Space for Client's use. Client hereby
assumes any and all risks associated with Client, its agents or employees' use
of the Space and shall indemnify, defend and hold harmless GlobalCenter from any
and all claims, liabilities, judgments, causes of action, damages, costs, and
expenses (including reasonable attorneys' and experts' fees), caused by or
arising in connection with such use.
5. SERVICE INTERRUPTIONS
5.1. 99.9% Uptime Guarantee. In the event of Downtime (as defined below), the
monthly fee payable for the Services shall be reduced as follows:
5.1.1. if the total Downtime in the calendar month is more than seven and
two tenths (7.2) hours, but does not exceed fourteen and four-tenths (14.4)
hours, the monthly fee for that month shall be reduced by one-third
(33.3%);
5.1.2. if the total Downtime in the calendar month is more than fourteen
and four-tenths (14.4) hours, but does not exceed twenty-one and six-tenths
(21.6) hours, the monthly fee for that month shall be reduced by two-thirds
(66.6%); and
5.1.3. If the total Downtime in the calendar month is more than twenty-one
and six-tenths (21.6) hours, the monthly fee for that month shall be
waived.
For the purpose of this Section, Downtime shall mean any interruption of one (1)
minute or more in the availability to users of any Web site residing on the
Hardware and made available through the Services, only if such interruption is
due to either (i) failure by GlobalCenter to manage a server anomaly so as to
avoid interruption in Web availability, or (ii) a disruption in the connection
between any such server
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and the Internet. For purposes of this Section, the Internet is deemed to
consist of services that commence where GlobalCenter transmits a Client's
consent to GlobalCenter's carrier(s) at the GlobalCenter border router port(s).
Such carriers provide GlobalCenter with private and dedicated bandwidth.
GlobalCenter undertakes no obligation for the circuit or link between
GlobalCenter's facilities and such carrier's services. If router packet loss is
excess of seventy percent (70%) and is sustained for sixty (60) seconds or more,
GlobalCenter will classify this an "outage." If an "outage" continues for a
time period of more than two (2) minutes, then such outage will be deemed
Downtime.
5.2. Investigation of Service Interruptions. At Client's request, GlobalCenter
will investigate any report of Downtime, and attempt to remedy any Downtime
expeditiously. GlobalCenter reasonably determines that all facilities, systems
and equipment, furnished by GlobalCenter are functioning properly, and that
Downtime arose from some other cause. GlobalCenter reserves the right to recover
labor and materials cost for services actually performed at the usual and
customary rates for similar services provided by GlobalCenter to clients in the
same locality.
5.3. Termination. Client may terminate a Service Order in the event of Downtime
of either twenty-four (24) hours of cumulative time during any continuous twelve
(12) month period, or any continuous Downtime of eight (8) hours or more.
5.4. Sole Remedy. The terms and conditions of this Section 6 shall be Client's
sole remedy and GlobalCenter's sole obligation for any Downtime.
6. USER CONTENT. Client is solely responsible for the content of any postings,
data, or transmissions using the Services ("Content"), or any other use of the
Services by Client or by any person or entity Client permits to access the
Services (a "User"). Client represents and warrants that it and any User will
not use the services for unlawful purposes (including without limitation
infringement of copyright or trademark, misappropriation of trade secrets, wire
fraud, invasion of privacy, pornography, obscenity and libel), or to interfere
with or disrupt other network users, network services of network equipment.
Disruptions include without limitaton distribution of unsolicited advertising or
chain letters, repeated harassment of other network users, wrongly impersonating
another such user, falsifying one's network identity for improper or illegal
purposes, sending unsolicited mass e-mailings, propagation of computer worms and
viruses, and using the network to make unauthorized entry to any other machine
accessible via the network. If GlobalCenter has reasonable grounds to believe
that Client or a User is utilizing the Services for any such illegal or
disruptive purpose, GlobalCenter may suspend or terminate services immediately
upon notice to Client. Client shall defend, indemnify, hold harmless
GlobalCenter from and against all liabilities and cost (including reasonable
attorney's fees) arising from any and all claims by any person arising out of
Client's use of the Services, including without limitation any content.
7. PRICING AND PAYMENT TERMS
7.1. Payment Terms. Client shall pay the fees set forth in the Services Order
Form according to the terms set forth therein. Terms are net thirty (30) from
date of invoice.
7.2. Late Payments. In the event of non-payment by Client of sums over-due
hereunder for more than sixty (60) days, GlobalCenter may upon written notice to
Client either retain any equipment or other assets of Client then in
GlobalCenter's possession and sell them in partial satisfaction of such unpaid
sums, or request Client to remove equipment from GlobalCenter's premises within
ten (10) days. If Client fails to so remove, GlobalCenter may deliver the
equipment to Client at the latter's address for notices at Client's expense for
shipment and insurance, and Client shall be obligated to accept such delivery.
7.3. Price Increases. GlobalCenter shall not increase the prices for services
during the initial term of any Service Order, but may thereafter change prices
upon sixty (60) days written notice.
8. MAINTENANCE AND SUPPORT. GlobalCenter shall provide Client with maintenance
and support of the Software and Hardware, if any ("Maintenance and Support") as
specified in the Service Specification.
8.1. Exclusions. Maintenance and Support shall not include services for problems
arising out of (a) modification, alteration or addition or attempted
modification, alteration or addition of the Hardware or Software undertaken by
persons other than GlobalCenter or GlobalCenter's authorized representatives; or
(b) programs or hardware supplied by Client.
8.2. Client Duties. Client shall document and promptly report all errors or
malfunctions of the Hardware or Software to GlobalCenter. Client shall take all
steps necessary to carry out procedures for the rectification of errors or
malfunctions within a reasonable time after such procedures have been received
from GlobalCenter. Client shall maintain a current backup copy of all programs
and data. Client shall properly train its personnel in the use and application
of the Hardware and Software.
9. TERM AND TERMINATION
9.1. Term. The term of this Agreement shall commence on the Effective Date and
continue indefinitely until terminated in accordance with this Section 9. The
term of each Service Order shall be as indicated therein. The term of any
Service Order may be extended upon mutual agreement.
9.2. Termination Upon Default. Either party may terminate this Agreement in the
event that the other party materially defaults in performing any obligation
under this Agreement and such default continues unremedied for a
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Master Service Agreement No. 1.0
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period of thirty (30) days following written notice of default. In the event
this Agreement is terminated due to GlobalCenter's breach, GlobalCenter shall
refund to Client any Services fees on a straight line prorated basis.
9.3. Termination Upon Insolvency. This Agreement shall terminate, effective upon
delivery of written notice by a party, (i) upon the institution of insolvency,
receivership or bankruptcy proceedings or any other proceedings for the
settlement of debts of the other party; (ii) upon the making of an assignment
for the benefit of creditors by the other party; or (iii) upon the dissolution
of the other party.
9.4. Effect of Termination. The provisions of Sections 1, 2.3, 3.2, 3.3, 7,
10.4, 11, 12, 13 and 14 shall survive termination of this Agreement. All other
rights and obligations of the parties shall cease upon termination of this
Agreement. The term of any license granted hereunder shall expire upon
expiration or termination of this Agreement.
10. CONFIDENTIAL INFORMATION. All information disclosed by either party
("Disclosing Party") to the other party ("Receiving Party"), if disclosed in
writing, labeled as proprietary or confidential, or if disclosed orally, reduced
to writing within thirty (30) days and labeled as proprietary or confidential
("Confidential Information") shall remain the sole property of Disclosing Party.
Except for the specific rights granted by this Agreement, Receiving Party shall
not use any Confidential Information of Disclosing Party for its own account.
Receiving Party shall use the highest commercially reasonable degree of care to
protect Disclosing Party's Confidential Information. Receiving Party shall not
disclose Confidential Information to any third party without the express written
consent of Disclosing Party (except solely for Receiving Party's internal
business needs, to employees or consultants who are bound by a written agreement
with Receiving Party to maintain the confidentiality of such Confidential
Information in a manner consistent with this Agreement). Confidential
Information shall exclude information (i) available to the public other than by
a breach of this Agreement; (ii) rightfully received from a third party not in
breach of an obligation of confidentiality; (iii) independently developed by
Receiving Party without access to Confidential Information; (iv) known to
Receiving Party at the time of disclosure; or (v) produced in compliance with
applicable law or a court order, provided Disclosing Party is given reasonable
notice of such law or order and an opportunity to attempt to preclude or limit
such production. Subject to the above, Receiving Party agrees to cease using any
and all materials embodying Confidential Information, and to promptly return
such materials to Disclosing Party upon request.
11. LIMITATION OF LIABILITY. GLOBALCENTER'S LIABILITY FOR ALL CLAIMS ARISING OUT
OF THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT OF FEES PAID BY CLIENT TO
GLOBALCENTER UNDER THIS AGREEMENT. IN NO EVENT SHALL GLOBALCENTER BE LIABLE FOR
ANY LOSS OF DATA, LOSS OF PROFITS, COST OF COVER OR OTHER SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM OR IN RELATION TO THIS AGREEMENT
OR THE USE OF THE SERVICES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF
LIABILITY, THIS LIMITATION WILL APPLY EVEN IF GLOBALCENTER HAS BEEN ADVISED OR
IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
12. DISCLAIMER OF WARRANTIES. GLOBALCENTER SPECIFICALLY DISCLAIMS ALL WARRANTIES
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THE
SYSTEM OR SERVICES PROVIDED BY GLOBALCENTER HEREUNDER.
13. MISCELLANEOUS
13.1 Independent Contractor. The relationship of GlobalCenter and Client
established by this Agreement is that of independent contractors, and nothing
contained in this Agreement shall be construed to (i) give either party the
power to direct and control the day-to-day activities of the other; (ii)
constitute the parties as partners, joint ventures, co-owners or otherwise as
participants in a joint undertaking; or (iii) allow either party to create or
assume any obligation on behalf of the other party for any purpose whatsoever.
13.2. Notices. Any notice required or permitted hereunder shall be in writing
and shall be given by registered or certified mail addressed to the addresses
first written above. Such notice shall be deemed to be given upon the earlier of
actual receipt or three (3) days after it has been sent, properly addressed and
with postage prepaid. Either party may change its address for notice by means of
notice to the other party given in accordance with this Section.
13.3. Assignment. Client may not assign this Agreement, in whole or in part,
either voluntarily or by operation of law, and any attempt to do so shall be a
material default of this Agreement and shall be void.
13.4. Governing Law. This Agreement shall be interpreted according to the laws
of the State of New York without regard to or application of choice-of-law rules
or principles. The parties hereby agree to the exclusive jurisdiction of the
state and federal courts located in New York, New York.
13.5. Entire Agreement and Waiver. This Agreement shall constitute the entire
agreement between GlobalCenter and Client with respect to the subject matter
hereof and all prior agreements, representations, and statement with respect to
such subject matter are superseded hereby, including without limitation any
non-disclosure agreement previously executed between the parties. This Agreement
may be changed only by written agreement signed by both GlobalCenter and Client.
No failure of either party to exercise or enforce any of its rights under this
Agreement shall act as a waiver of subsequent breaches; and the waiver
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of any breach shall not act as a waiver of subsequent breaches.
13.6 Severability. In the event any provision of this Agreement is held by a
court of other tribunal of competent jurisdiction to be unenforceable, that
provision will be enforced to the maximum extent permissible under applicable
law, and the other provisions of this Agreement will remain in full force and
effect.
13.7 Non-Solicitation. During the term of this agreement and for a period of one
(1) year thereafter, neither party shall solicit, or attempt to solicit the
services, of any employee or subcontractor of the other party without the prior
written consent of that party.
13.8 Substitution. GlobalCentor may substitute, change or modify the Software or
Hardware at any time, but shall not thereby alter the technical parameters of
the Services.
* Addendum 1.1: This addendum states that Frontier Global Center guarantees
Webstakes installation in our Data Center located at 000 0xx Xxxxxx, Xxx Xxxx,
XX within 5 business days of signing by Webstakes.
Frontier GlobalCenter Webstakes
/s/ Xxx Xxxxxx /s/ Xxxxxx X. Xxxxxxx
--------------------- -------------------------
By: Xxx Xxxxxx By: Xxxxxx X. Xxxxxxx
----------------- ---------------------
Title: VP Sales Title: President
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Master Service Agreement No. __ 1.0__
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SERVICE SPECIFICATION
Collocation Service
GlobalCenter will provide a level of service which includes the following
features and options:
General Features:
Maintenance of the Space (including
Janitorial Services):
In connection with the Space made available hereunder, GlobalCenter or its
landlord shall perform services that support the overall operation of each Space
at no additional charge to Client. Those services include the following;
* Janitorial Services
* 24 x 7 Access to the Space
* Authorized Security System Access to Raised Floor Collocation Space
* Primary A/C 110 volt Power to the Space
* Backup Power- UPS Systems and Battery Plant (30 - 60 minute survivability
objective)
* Generator Back-up (Sustained backup power)
* HVAC Systems for facility air conditioning
* Fire Control Systems
* Network Monitoring Systems
* Redundant Network Connectivity and Hardware
* 19" Rack Spaces for installation of Hardware
o 10-base-T or 100-base-T switched port with direct high speed Internet backbone
connection.
24 x 7 NOC support: Will provide proactive site monitoring with ExpressLane(TM)
statistics on Client information base usage; including bandwidth usage,
statistics and network availability reporting, host monitoring and management
interface, access to GlobalCenter incident tracking system to expedite fault
resolution and remote server reboot.
24 x 7 console access: GlobalCenter facilities in Sunnyvale and Xxxxxxx will
provide systems which allow Clients access to a terminal with a connection to
servers inside the Data Centers.
GlobalCenter Escalation Plan and Procedures. To be provided in the GlobalCenter
Welcome Package 5-10 days after contract signing.
Right-of-Way and Access:
GlobalCenter will allow 24 x 7 access and right-of-way to Client Hardware
located in GlobalCenter facility at no charge. Clients will be escorted at all
times while in the facility. Access to the facilities will not be unreasonably
be withheld by GlobalCenter to Clients for performing appropriate procedures
and maintenance of Hardware, facilities, and systems.
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