SOFTWARE LICENSE AGREEMENT
THIS AGREEMENT ("Agreement") is hereby entered into between At Work Corp.,
with offices at ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇, ▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇ ("Licensor") and
Pitney ▇▇▇▇▇, with offices at Danbury, Connecticut ("Licensee") on the following
terms and conditions:
1. LICENSED PRODUCT. The parties are entering into this Agreement to
establish an arrangement whereby Licensee may run in a sixty (60) day pilot
test, and at its option, obtain an Operating License for certain application
software programs (the "Licensed Product"), as described more fully in the
attached Product Schedule and accompanying documentation ("Statement of Work")
on terms and subject to the conditions set forth herein.
2. SCOPE OF USE. The Licensor expressly reserves all rights in the
Licensed Product not specifically granted to Licensee.
(a) PILOT LICENSE. The Licensee is granted a Pilot License authorizing
it to install, store, load, execute, display and use in a live pilot
(collectively, "Pilot Project") the Licensed Product on the same terms and
conditions applicable under Section 2(b) for a period of sixty (60) calendar
days after the Licensed Product is first used in live operation as described
in the Statement of Work (the "Pilot Period"). If Licensee does not notify
Licensor in writing within ten (10) calendar days after completion of the
Pilot Period of its intention to terminate this Agreement, the Licensee
shall be deemed to have accepted an Operating License to Use the Licensed
Product under Subsection (b) ("Operating License") in accordance with the
other terms and conditions of this Agreement; otherwise, this Agreement
shall be deemed terminated and Licensee shall return or destroy all copies
of the Licensed Product in its possession or control.
(b) OPERATING LICENSE. Licensee is granted a nonexclusive license to
install, store, load, execute and display (collectively, "Use") as many
copies of the Licensed Product as required to present ▇▇▇▇ documents in
Hypertext Markup Language (HTML) format to end-users via the Internet. The
Licensee may Use the Licensed Product to present up to one (1) million
equivalent printed pages ("Equivalent Printed Pages") per month. Equivalent
Printed Pages is calculated as the total number of printed pages that would
be produced by printing paper copies of the bills that are made available
for Internet presentation by using the Licensed Product during any given
month. The Licensed Product will be installed at the single office building
(or contiguous campus of buildings) identified in the attached Product
Schedule. Any change in the designated location of the Licensed Product
shall require Licensor's prior written consent. Licensor agrees to grant
Licensee future additional Operating Licenses as set forth in the attached
Payment Schedule.
(c) TRANSFER OF LICENSE. Except as specifically authorized in another
provision of this Agreement, neither this Agreement, nor any rights or
obligations hereunder, may be transferred, assigned, delegated, sublicensed,
relocated or moved to another person, place or machine, in whole or in part,
without Licensor's prior written consent and any attempt to the contrary
shall be void and of no legal effect.
3. TERM. This Agreement shall commence on the date last below written and
shall continue in full force and effect in perpetuity, unless terminated earlier
in accordance with Section 12 ("Termination").
4. PROGRAM CODE AND DOCUMENTATION.
(a) PROGRAM CODE. The Licensed Products shall be provided to Licensee
and used strictly in machine-readable object code format. No source code or
technical-level documentation are licensed under this Agreement.
(b) PROGRAM DOCUMENTATION. The Licensee shall be provided one
(1) copy of "Documentation" describing in reasonable detail understandable
by a user of general proficiency
1
the use and operation of the Licensed Product. The Documentation shall be
supplied in magnetic and printed form and may not be reproduced by Licensee
without Licensor's consent.
5. ACCEPTANCE. A Licensed Product shall be deemed accepted by Licensee
unless Licensee notifies Licensor in writing of a material defect in the
Licensed Product within twenty (20) business days after delivery and
commencement of the Operating License.
6. SUPPORT SERVICES.
(a) MAINTENANCE. Any support or maintenance of the Licensed Product
beyond any warranty coverage described in Section 9 ("Warranties") shall be
provided under a separate agreement negotiated in good faith by the parties.
(b) TRAINING. Licensor shall, at no additional fee, provide Licensee
the number of Consulting Days identified on the Product Schedule for
training Licensee's employees in the operation of the Licensed Product. This
training program includes Licensor's out-of-pocket travel costs associated
with the training services.
7. PRICES AND PAYMENT. The prices and fees for Licensed Products or other
technology provided hereunder, any Support Services and other deliverables are
set forth on the Payment Schedule. Invoiced amounts shall be paid within twenty
(20) days from date of invoice. Licensee may not withhold or "setoff" any
amounts due hereunder. Licensor reserves the right to stop work and assert
appropriate liens until all amounts due are paid in full. Any late payment shall
be subject to any costs of collection (including reasonable legal fees) and
shall bear interest at the rate of one (1) percent per month or fraction thereof
until paid. Prices quoted do not include and Licensee shall pay, indemnify and
hold Licensor harmless from all sales/use, gross receipts, value-added, GST,
personal property or other tax (including interest and penalties imposed
thereon) on the transaction contemplated herein.
8. CONFIDENTIAL AND PROPRIETARY INFORMATION.
(a) ACKNOWLEDGMENT. Licensee hereby acknowledges that the Licensed
Product (including any Documentation, source code, translations,
compilations, partial copies and derivative works) contains confidential and
proprietary information belonging exclusively to Licensor or such third
party as may be identified on the Licensed Product or applicable
Documentation ("Confidential and Proprietary Information").
Confidential and Proprietary information does not include: (i) information
already known or independently developed by the Licensee outside the scope
of this relationship by personnel not having access to any Confidential and
Proprietary Information; (ii) information in the public domain through no
wrongful act of the Licensee, or (iii) information received by the Licensee
from a third party who was free to disclose it.
(b) COVENANT. With respect to the Confidential and Proprietary
Information, and except as expressly authorized herein, the Licensee hereby
agrees that during the Term and for five (5) years from the date of
disclosure it shall not use, commercialize or disclose such
Confidential and Proprietary Information to any person or entity, except to
its own employees having a "need to know" (and who themselves are bound by
similar nondisclosure restrictions), and to such other recipients as the
Licensor may approve in writing; provided that all such recipients shall
have first executed a confidentiality agreement in a form acceptable to
Licensor. Neither the Licensee nor any recipient shall: (i) alter or remove
from any Licensed Product or associated Documentation any proprietary,
copyright, trademark or trade secret legend, or (ii) attempt to decompile,
disassemble or reverse engineer the Licensed Product or other
Confidential and Proprietary Information (and any information derived in
violation of such covenant shall automatically be deemed Confidential and
Proprietary Information owned exclusively by Licensor). The Licensee and its
personnel shall use at least the same degree of care in safeguarding the
Confidential and Proprietary Information as it uses in safeguarding its own
confidential information, but in no event shall less than due diligence and
care be exercised. Upon termination, Licensee shall return or
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destroy all Confidential and Proprietary Information in its possession or
control and cease all further use thereof.
9. WARRANTIES.
(a) NONINFRINGEMENT WARRANTY. Licensor represents and warrants that
the Licensed Product, when properly used as contemplated herein, will not
infringe or misappropriate any United States copyright, trademark, patent,
or the trade secrets of any third persons. Upon being notified of such a
claim, Licensor shall (i) defend through litigation or obtain through
negotiation the right of Licensee to continue using the Licensed Product;
(ii) rework the Licensed Product so as to make it noninfringing while
preserving the original functionality, or (iii) replace the Licensed Product
with functionally equivalent software. If none of the foregoing alternatives
provide an adequate remedy, Licensee may terminate all or any part of this
Agreement and recover amounts paid for the infringing Licensed Product.
(b) LIMITED PERFORMANCE WARRANTY. Licensor represents and warrants for
a period of sixty (60) days ("Warranty Period") that it will make a
reasonable effort to ensure the Licensed Product operates substantially in
accordance with the applicable Documentation; provided, that (i) the
Licensed Product is installed, implemented and operated in accordance with
all instructions supplied by Licensor; (ii) Licensee notifies Licensor of
any such defect within ten (10) calendar days after the appearance thereof,
(iii) Licensee has properly installed all updates made available with
respect to the Licensed Product, and updates recommended by Licensor with
respect to any third party software products (including operating system
software) that materially affect the performance of the Licensed Product;
(iv) Licensee has properly maintained all associated equipment, software and
environmental conditions in accordance with applicable specifications and
industry standards; (v) Licensee has not introduced other equipment or
software creating an adverse impact on the Licensed Product, (vi) Licensee
has paid all amounts due hereunder and is not in default of any provision of
this Agreement, (vii) any Functional Design or Specification provided by
Licensee is an accurate and complete rendering of the relevant features,
applicable interfaces and associated operating environment, and
(viii) Licensee has made no changes (nor permitted any changes to be made
other than by or with the express approval of Licensor) to the Licensed
Product source code.
(c) YEAR 2000 STANDARDS. Licensor represents and warrants that during
the Warranty Period and for so long as Licensee continuously subscribes to
any available Support Services it will make a reasonable effort to ensure
the Licensed Product records, stores, recognizes, interprets, processes and
presents both 20th and 21st century dates using four digit years
substantially according to formats and assumptions specified in the
Documentation. This warranty is subject to the conditions described in the
preceding subsection, and does not apply insofar as the Licensed Product
derives date functions from other programs (e.g., operating system run-time
libraries, databases, data streams or firmware) nor does it require Licensor
to workaround or accommodate other programs that are not compliant with Year
2000 Standards.
(d) NO UNDOCUMENTED FEATURES. Licensor represents and warrants that
(i) the Licensed Product will not contain any timer, counter, lock or
similar device (other than security features specifically approved by
Licensee in the specifications) that inhibits or in any way limits its
ability to operate, and (ii) it will scan the Licensed Product with
commercially available anti-virus software and shall use due diligence to
remove viruses capable of being detected with such software. All corrections
shall be as fully warranted as the original work through expiration of the
original Warranty Period.
(e) WARRANTY DISCLAIMER. EXCEPT AS SPECIFICALLY PROVIDED IN THIS
SECTION ("WARRANTIES") THE LICENSOR HEREBY DISCLAIMS WITH RESPECT TO ALL
LICENSED PRODUCTS, SUPPORT SERVICES OR OTHER DELIVERABLES PROVIDED
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HEREUNDER, ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY, TITLE, ACCURACY, INTEGRATION OR FITNESS FOR A
PARTICULAR PURPOSE. ANY UNAUTHORIZED CHANGES TO SOURCE CODE TO A LICENSED
PRODUCT WILL VOID THE WARRANTY PROVIDED UNDER THIS SECTION.
10. LIMITATION OF REMEDIES AND LIABILITIES. The parties acknowledge that
the following provisions have been negotiated by them and reflect a fair
allocation of risk:
(a) REMEDIES. Except for certain injunctive relief authorized under
Section 8 ("Confidential and Proprietary Information"), Licensee's sole and
exclusive remedies for Licensor's default hereunder shall be (i) to obtain
the repair, replacement or correction of the defective Licensed Product or
services to the extent warranted under Section 9 ("Warranties") or, if
Licensor reasonably determines that such remedy is not economically or
technically feasible, (ii) to obtain an equitable partial or full refund of
amounts paid with respect to the defective Licensed Product or services.
(b) LIABILITIES. LICENSOR SHALL NOT BE LIABLE FOR ANY AMOUNT EXCEEDING
THE TOTAL PORTION OF THE CONTRACT PRICE ACTUALLY PAID BY LICENSEE. IN NO
EVENT SHALL EITHER PARTY BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING
NEGLIGENCE) OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES (INCLUDING LOST SAVINGS, LOST PROFIT OR BUSINESS INTERRUPTION EVEN
IF NOTIFIED IN ADVANCE OF SUCH POSSIBILITY) ARISING OUT OF OR PERTAINING TO
THE SUBJECT MATTER OF THIS AGREEMENT.
11. NOTICES. Notices sent to either party shall be effective when
delivered in person or transmitted by telecopier ("fax") machine, one (1) day
after being sent by overnight courier, or two (2) days after being sent by first
class mail postage prepaid. A facsimile of this Agreement and notices generated
in good form by a fax machine (as well as a photocopy thereof) shall be treated
as "original" documents admissible into evidence unless a document's
authenticity is genuinely placed in question.
12. TERMINATION. Either party may, in addition to other relief, terminate
this Agreement if the other party breaches any material provision hereof and
fails within thirty (30) days after receipt of notice of default to correct such
default or to commence corrective action reasonably acceptable to the aggrieved
party and proceed with due diligence to completion. Either party shall be in
default hereof if it becomes insolvent, makes an assignment for the benefit of
its creditors, a receiver is appointed or a petition in Bankruptcy is filed with
respect to the party and is not dismissed within thirty (30) days. Termination
shall have no effect on the parties' rights or obligations to safeguard and
respect Confidential and Proprietary Information under Section 8
("Confidential and Proprietary Information"), rights or obligations under
Section 9 ("Warranties"), Section 10 ("Limitation of Remedies and Liabilities")
or Section 17 ("Compliance with Export Regulations").
13. DISPUTES, CHOICE OF LAW. Except for certain emergency judicial relief
authorized under Section 8(c) ("Injunctive Relief") which may be brought at any
time, the parties agree that all disputes between them shall first be subject to
the procedures in Section 12 ("Termination") and then shall be submitted for
informal resolution to their respective chief operating officers. Any remaining
dispute shall be submitted to a panel of three (3) arbitrators, with each party
choosing one (1) panel member and the third member chosen by the first two
(2) panel members. The proceedings shall be conducted in accordance with the
Commercial Arbitration Rules of the American Arbitration Association. The award
of the arbitrators shall include a written explanation of their decision, shall
be limited to remedies otherwise available in court and shall be binding upon
the parties and enforceable in any court of competent jurisdiction. THIS
AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE SUBSTANTIVE
LAWS OF THE UNITED STATES
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AND NEW YORK, WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW, AND ANY ACTION
SHALL BE INITIATED AND MAINTAINED IN A FORUM OF COMPETENT JURISDICTION IN SUCH
DESIGNATED STATE.
14. INDEPENDENT CONTRACTOR STATUS. Each party and its people are
independent contractors in relation to the other party with respect to all
matters arising under this Agreement. Nothing herein shall be deemed to
establish a partnership, joint venture, association or employment relationship
between the parties. Each party shall remain responsible, and shall indemnify
and hold harmless the other party, for the withholding and payment of all
Federal, state and local personal income, wage, earnings, occupation, social
security, workers compensation, unemployment, sickness and disability insurance
taxes, payroll levies or employee benefit requirements (under ERISA, state law
or otherwise) now existing or hereafter enacted and attributable to themselves
and their respective people.
15. SECURITY, NO CONFLICTS. Each party agrees to inform the other of any
information made available to the other party that is classified or restricted
data, agrees to comply with the security requirements imposed by any state or
local government, or by the United States Government, and shall return all such
material upon request. Each party represents and warrants that its participation
in this Agreement does not conflict with any contractual or other obligation of
the party or create any conflict of interest prohibited by the U.S. Government
or any other government and shall promptly notify the other party if any such
conflict arises during the Term.
16. INSURANCE, INDEMNITY. Each party shall maintain adequate insurance
protection covering its respective activities hereunder, including coverage for
statutory workers compensation, comprehensive general liability for bodily
injury and tangible property damage, as well as adequate coverage for vehicles.
Each party shall indemnify and hold the other harmless from liability for bodily
injury, death and tangible property damage resulting from the negligent or
willfully injurious acts or omissions of its officers, agents, employees or
representatives acting within the scope of their work.
17. COMPLIANCE WITH EXPORT REGULATIONS. Licensee has or shall obtain in a
timely manner all necessary or appropriate licenses, permits or other
governmental authorizations or approvals; shall indemnify and hold Licensor
harmless from, and bear all expense of, complying with all foreign or domestic
laws, regulations or requirements pertaining to the importation, exportation, or
use of the technology to be developed or provided herein. Absent such
governmental authorization, Licensee shall not directly or indirectly export or
re-export any such technology to Afghanistan, the People's Republic of China or
any Group Q, S, W, Y or Z country specified in Supplement 1 to Part 770 of the
U.S. Export Administration Regulations. This provision and the assurances made
herein shall survive termination of this Agreement.
18. U.S. GOVERNMENT RESTRICTED RIGHTS.
(a) DEPARTMENT OF DEFENSE. Notwithstanding any other provision hereof,
Licensee agrees that: (1) the Licensed Product is delivered as "Commercial
Computer Software" as defined in the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013; (ii) the Licensed Product has been
developed entirely at private expense; (iii) Licensee is solely responsible
for any effects or costs in connection with modifications of the Licensed
Product independently made by or for DOD including, but not limited to,
impacts on compatibility or support; (iv) the Licensed Product is deemed to
be adequately marked when the legend below is affixed to the Licensed
Product or its storage media perceptible directly or with the aid of a
machine or device, and (v) for the purposes of this Section, DFARS shall
include any applicable successor or replacement clause or regulation.
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RESTRICTED RIGHTS LEGEND
Use, duplication or disclosure by the Government is subject to restrictions
as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and
Computer Software clause at DFARS 252.227-7013. The contractor is ____________
and its address is: ____________.
(b) CIVILIAN AGENCIES. Notwithstanding any other provision hereof,
Licensee agrees that (i) the Licensed Product and Documentation are
"restricted computer software" as defined in the Commercial Computer
Software--Restricted Rights clause at FAR 52.227-19; (ii) the Licensed
Product was developed entirely at private expense; (iii) the Licensed
Product is delivered with only the specific rights set forth in subparagraph
(c)(2) of the Commercial Computer Software--Restricted Rights clause at FAR
52.227-19; (iv) the Licensed Product is deemed to be adequately marked when
the legend below is affixed to the Licensed Product or its storage media:
RESTRICTED RIGHTS LEGEND
Notice- Notwithstanding any other lease or license agreement that may
pertain to, or accompany the delivery of, this restricted computer software, the
rights of the Government regarding its use, reproduction and disclosure are as
set forth in subparagraph (c)(2) of the Commercial Computer Software-Restricted
Rights clause at FAR 52.227-19.
19. MISCELLANEOUS This document and the accompanying attachments
specifically referenced herein constitute the entire agreement between the
parties with respect to the subject matter hereof and supersede all other
communications, whether written or oral. This Agreement may be modified or
amended only by a writing signed by the party against whom enforcement is
sought. Except as specifically permitted herein, neither this Agreement nor any
rights or obligations hereunder may be transferred or assigned by Licensee
without Licensor's prior written consent and any attempt to the contrary shall
be void. Licensor reserves all rights not specifically granted herein. Neither
party shall be liable for delays caused by events beyond its reasonable control.
Any provision hereof found by a tribunal of competent jurisdiction to be illegal
or unenforceable shall be automatically conformed to the minimum requirements of
law and all other provisions shall remain in full force and effect. Waiver of
any provision hereof in one instance shall not preclude enforcement thereof on
future occasions. Headings are for reference purposes only and have no
substantive effect.
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IN WITNESS WHEREOF for adequate consideration and intending to be legally
bound, the parties hereto have caused this Agreement to be executed by their
duly authorized representatives.
At Work Corp. Pitney ▇▇▇▇▇
By: /s/ ▇▇▇ ▇▇▇▇▇ By: /s/ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇
--------------------------------------- ---------------------------------------
Name: ▇▇▇ ▇▇▇▇▇ Name: ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇
Title: General Manager Title: Vice President
Date: August 21, 1998 Date: August 19, 1998
------------------------------------------
------------------------------------------
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PRODUCT SCHEDULE
LICENSE FEES
LICENSED PRODUCT
LICENSE FEE
-----------
WorkOut-TM- Internet Billing Server......................... $40,000
Including AFP translator
60 Day Pilot License
(Installed at the Pitney ▇▇▇▇▇ location
in Danbury, Connecticut)
Upgrade to Operating License................................ $60,000
TIME AND MATERIALS
T&M FEE
---------
One Week of Consulting Days................................. $ 7,500
(Includes installation and training and
development work detailed in the attached
Statement of Work)
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PAYMENT SCHEDULE
UPON SIGNING OF LICENSE AGREEMENT
First 50% of Pilot License.................................. $20,000
Time and Materials Expense.................................. $ 7,500
-------
TOTAL DUE UPON SIGNING LICENSE AGREEMENT.................... $27,500
=======
UPON INSTALLATION:
Remaining 50% of Pilot License.............................. $20,000
TOTAL DUE UPON INSTALLATION................................. $20,000
=======
AFTER PILOT PERIOD:
Upgrade to Operating License................................ $60,000
TOTAL DUE AFTER PILOT PERIOD................................ $60,000
=======
FUTURE ADDITIONAL OPERATING LICENSES:
Operating Licenses TO BE DETERMINED
NOTES:
(1) The preceding figures do not include applicable sales tax.
(2) See accompanying Statement of Work for details regarding the project and
project plan.
(3) If the Licensee terminates this agreement after the Pilot Period, the Pilot
License Fee and Time and Materiel Expense will not be refunded.
9
PITNEY ▇▇▇▇▇ WORKOUT PILOT FOR UNITED ILLUMINATING
STATEMENT OF WORK
July 27, 1998
@Work Technologies, Inc.
▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇
▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇
Phone: (▇▇▇) ▇▇▇-▇▇▇▇
Fax (▇▇▇) ▇▇▇-▇▇▇▇
▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇
Contact ▇▇▇ ▇▇▇▇▇
TABLE OF CONTENTS
INTRODUCTION................................................ 3
HARDWARE AND SOFTWARE REQUIREMENTS.......................... 3
Prerequisite Software..................................... 3
Recommended Hardware configuration........................ 3
WORKOUT D3 INTEGRATION...................................... 4
Interface and Protocol.................................... 4
Inserter Service.......................................... 4
INSERTER INPUTS......................................... 4
POSITION................................................ 4
Inserter Outputs........................................ 4
StatementStatus Service................................... 5
UNITED ILLUMINATING CONFIGURATION........................... 6
SERVLET DEVELOPMENT....................................... 6
Process Descriptions.................................... 7
USER DETABASE SETUP................................... 7
BILLING DATA LOAD..................................... 7
▇▇▇▇ Access........................................... 7
HIGH-LEVEL PROJECT PLAN..................................... 9
2
INTRODUCTION
The purpose of this document is to provide a statement of work for the
Internet billing pilot project being undertaken by @Work Technologies, Inc. and
Pitney ▇▇▇▇▇. Three main objectives of this joint effort are:
1. Provide an integrated solution composed of Pitney ▇▇▇▇▇ D3 system and
@Work's WorkOut Internet billing system.
2. Implement this solution in a pilot project for United Illuminating.
3. Provide a framework for establishing a long-term alliance between @Work and
Pitney ▇▇▇▇▇ for Internet ▇▇▇▇ and statement delivery
This document includes a listing of the required hardware and software
components; a description of the processes that will be developed to integrate
WorkOut with D3; and a high-level project plan.
HARDWARE AND SOFTWARE REQUIREMENTS
PREREQUISITE SOFTWARE
The following is a description of the software requirements for WorkOut
1. Oracle 8.03 Enterprise server
2. Inprise (AKA Borland) Visibroker 3.2 for Java
3. Windows NT Server 4.0 Service Pack 2
4. Sun Java Web Server 1.1 for NT
RECOMMENDED HARDWARE CONFIGURATION
For the pilot, Pitney ▇▇▇▇▇ should configure at least one server to run
Oracle and WorkOut. The server should at least have a Pentium 300 MHz processor
with 258 MB of RAM. It is recommended that the server have at least 3 disk
drives with 8 GB or more of storage on each drive. A backup tape device is
recommended and a network interface is required. Telecommunications equipment,
such as a router, DSU/CSU, firewalls and a T1/partial T1 connection to the
Internet should also be installed. In the future, RAID arrays may be added to
the hardware configuration for enhanced reliability and disk performance.
NOTE: The hardware configuration may need to be adjusted due to volume
considerations.
WorkOut D3 Integration
In order to provide a more comprehensive solution, the D3 and WorkOut
systems will be integrated. This will enable WorkOut to dynamically get
electronic ad inserts that will be embedded in United Illuminating bills that
are displayed by WorkOut on the Internet. The following paragraphs describe the
processes that will be implemented and the message formats to be used for
exchanging information between WorkOut and D3.
INTERFACE AND PROTOCOL
WorkOut servlets will communicate with the D3 Router process by using the
Internet inter-ORB Protocol (IIOP). The Object Request Broker used by both D3
and WorkOut will be the Inprise Visibroker version 3.2 for Java. All IIOP
messages will be composed of a string parameter that will contain Extensible
Markup Language (XML). Because these interfaces will utilize XML, they will be
more flexible and extensible.
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INSERTER SERVICE
Pitney ▇▇▇▇▇ will develop an "inserter" CORBA service that will enable a
WorkOut servlet to query for the proper hotlinks or any other data that should
be inserted into an on-line ▇▇▇▇.
INSERTER INPUTS
In order to get the proper inserts, WorkOut servlets will make an IIOP call
to the Inserter service. Each call will send a String value containing an XML
inserter-request message. The following XML shows an example of such a request:
[inserter--request]
[account]123456[/account]
[run-date]19980701131515050[/run--date]
[provider]UI[/ provider].
[documentprofile]consumer[/documentprofile]
[/inserter--request]
The preceding inserter-request requests inserts for United Illuminating's
consumer ▇▇▇▇ for account 123456 that was loaded by WorkOut from the input file
with the date/time stamp indicated by the [run-date] element. The following
table describes the composition of the [run-date] element
Position................................... 1-4 5-6 7-8 9-10 11-12 13-14 15-17
Field...................................... Year Month Day Hour Minute Second Millisecond
INSERTER OUTPUTS
Upon receiving an inserter-request, the Inserter service will respond with
an inserter-response message sent as a String value over IIOP. The following is
a sample of an Inserter-response message:
[inserter--response state:"Ready"]
[link]
[url]/ads/abcad. html.[/url]
[image]/ads/graphics/abcimage.jpg[/image]
[message]Click here to get a great ABC![/message]
[/link]
[link]
[url]/ads/xyzad.html[/url]
[image]/ads/graphics/xyzimage.jpg[/image]
[message]Click here to get a great XYZ![/message]
[/link]
[/inserter--response]
NOTE: An inserter-response message can contain zero or more [link] elements.
The WorkOut servlet will display the hotlinks and images indicated by the
inserter response message along with the United Illuminating ▇▇▇▇, in the event
that hot link information is not ready for a particular ▇▇▇▇, the
inserter-response message would be formatted as follows:
[inserter-response state="NotReady"]
[/inserter--response]
if a ▇▇▇▇ is not ready, WorkOut will not display it. If an error occurs, the
inserter-response message could format a response as follows:
[inserter-response state="Error"]
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[message]The account number does not exist.[/message]
[message]Some other message[/message]
[/inserter--response]
NOTE: The inserter-response message can contain zero of more [message] elements.
STATEMENTSTATUS SERVICE
Pitney ▇▇▇▇▇ will also implement a StatementStatus CORBA service that will
enable a WorkOut servlet to send status information to Pitney ▇▇▇▇▇. When
statement is loaded, the following status message will be sent
[status]
[account]123456[/account]
[run--date]19980701131515050[/run-date]
[provider]UI[/ provider]
[documentprofile]consumer[/documentprofile]
[event>Loaded[/event]
[/status]
When a user accesses a statement, the following status message will be sent
[status]
[account]123456[/account]
[run-date]19980701131515050[/run--date]
[provider]UI[/provider]
[documentprofile]consumer[/documentprofile]
[event]Accessed[/event]
[/status]
When a user clicks on the "Pay NOW" button, the following status message
will be sent:
[status]
[account]1234 56[/account]
[run--date]19980701131515050[/run--date]
[provider]UI[/provider]
[documentprofile]consumer[/documentprofile]
[event]PayClick[/event]
[/status]
5
UNITED ILLUMINATING CONFIGURATION
The billing data to be loaded into WorkOut will be extracted by the WorkOut
Filer program from United Illuminating's Advanced Function Presentation (AFP)
billing file. Billing data will be loaded approximately 20 times per month. At
least three months of data will be maintained on the WorkOut server and will be
available for authorized users. Users records can be input into WorkOut by using
the system's user setup forms or via a batch load into WorkOut's Oracle-based
User table.
SERVLET DEVELOPMENT
@Work has demonstrated WorkOut's ability to load United Illuminating's AFP
▇▇▇▇ file and present these documents as HTML bills. The following screen shot
shows one of these bills.
[Screen shot goes here--It was taken out because of its size]
The preceding shot presents the United Illuminating billing data in a format
similar to the original paper ▇▇▇▇. Although customers will find this format
familiar some additional work will be required to meet the requirements of the
pilot. These tasks include:
- Develop the Java classes for the WorkOut servlets to abstract the IIOP
calls to the Inserter and StatementStatus services.
- Add the servlet logic to process calls to the inserter and StatementStatus
services.
- Add a "Pay Now" button with a link to the appropriate payment form.
- Develop a more Web-friendly look and feel to the bills by adding toolbars
and additional hyperlinks links, such as links to previous bills and
frequently asked questions (FAQs) pages.
These and other tasks will be performed by @Work Technologies.
PROCESS DESCRIPTIONS
This section provides descriptions of the processes by which the WorkOut
user database will be set up; how billing data will be loaded into WorkOut; and
a description of how users will access their bills over the Internet.
USER DATABASE SETUP
In order for users to be able to access their bills, WorkOut's Oracle-based
User table must be populated. Since Pitney ▇▇▇▇▇ is creating a signup process
for a payment processing function, a signup process must be created. In order to
avoid having two signup processes, @Work will develop a process by which the
WorkOut user table will automatically be populated. This can be accomplished
fairly easily by providing @Work with a flat file or a database table consisting
of at least the ID, account number and password of each user.
BILLING DATA LOAD
The following list describes the process by which WorkOut will load United
Illuminating's bills and make them available on the Web.
- The United Illuminating AFP billing file will be placed in a designated
input directory on a local or network-accessible hard drive.
- The WorkOut loading and filing process will periodically poll the
designated input directory.
- Upon locating the input AFP file, the WorkOut Filer for the United
Illuminating file will be instantiated by WorkOut and will begin
processing the AFP file.
6
- WorkOut will load all of the bills in the AFP billing file. The bills will
be loaded into the WorkOut XML archive.
- For each ▇▇▇▇ that is loaded, WorkOut will send ["status"] message to the
StatementStatus service to notify it of the "Loaded" event.
▇▇▇▇ Access
In order to access their bills, user will undertake the following process:
- By using a Web browser, the user will access the United Illuminating Web
site hosted by Pitney ▇▇▇▇▇.
- Upon accessing the site, the user will be required to enter a user ID and
password.
- After the user enters a valid login and password, the user will be
presented with a page that lists the most recent bills. Each ▇▇▇▇ will be
shown as one summary line in an HTML table. Each line will be composed of
the ▇▇▇▇ date, the payment due date and the total amount The latest ▇▇▇▇
will have a "Pay Now" button next to it in the table, which can be used to
link to the Pitney ▇▇▇▇▇ payment entry form.
- Whenever a user views a ▇▇▇▇, the WorkOut servlet will send a status
message to the StatementStatus service in order to indicate that an
"Access" event has occurred.
- The user can click on any ▇▇▇▇ on the summary page to view the details of
the ▇▇▇▇.
- Whenever a user clicks on a "Pay Now" button, the WorkOut servlet will
send a status message to the StatementStatus service in order to indicate
that a "PayClick" event has occurred.
- While looking at a ▇▇▇▇, the user will also be able to click on a "Pay
Now" button to link to the Pitney ▇▇▇▇▇ payment form. The "Pay Now" button
will only be displayed on the summary and detail pages of the latest ▇▇▇▇.
NOTE: it is highly recommended that the site be configured so that all billing
and payment information is transmitted over Secure Sockets Layer (SSL).
7
HIGH-LEVEL PROJECT PLAN
The following project plan lists the critical tasks and responsibilities
related to the Pitney ▇▇▇▇▇ pilot project.
Task Week
] 1 2 3 4 5 6 7 8 9
Install Visibroker at Pitney
▇▇▇▇▇ X
Give one day of introductory training at Pitney ▇▇▇▇▇ on Visibroker for Java and
IIOP X
Install pilot server hardware and system
software X
Configure internet connectivity on pilot
Server X X
Install Oracle 8, Sun Java Web server and Visibroker on pilot
Hardware X
Develop Inserter CORBA
Service X X X
Develop StatementStatus CORBA
Service X X X
Develop HTML payment entry forms and ACH outbound
Mapper X X X X
Develop servlet classes to communicate with Inserter
Service X X X
Develop servlet classes to communicate with StatementStatus
service X X X
Develop enhanced UI HTML ▇▇▇▇
Interface X X X
Provide additional volume UI test data(1) to
@Work X
Test with UI volume test
data X X
Configure SSL on pilot
server X X
Install WorkOut server at Pitney ▇▇▇▇▇
X
Integration
testing X X
Setup UI customers in WorkOut user
database X
Pilot cut-over
Testing X
Pilot cut-over X
Task
] Responsibility
Install Visibroker at
▇▇▇▇▇ PITNEY ▇▇▇▇▇
Give one day of intro
IIOP @WORK
Install pilot server
software PITNEY ▇▇▇▇▇
Configure internet co
Server
Install Oracle 8, Sun
Hardware PITNEY ▇▇▇▇▇
Develop Inserter CORB
Service PITNEY ▇▇▇▇▇
Develop StatementStat
Service PITNEY ▇▇▇▇▇
Develop HTML payment
Mapper PITNEY ▇▇▇▇▇
Develop servlet class
Service @WORK
Develop servlet class
service @WORK
Develop enhanced UI H
Interface @WORK
Provide additional vo
@Work PITNEY ▇▇▇▇▇
Test with UI volume t
data
Configure SSL on pilo
server PITNEY ▇▇▇▇▇
Install WorkOut serve
@WORK
Integration
testing @WORK AND
PITNEY ▇▇▇▇▇
Setup UI customers in
database @WORK AND
PITNEY ▇▇▇▇▇
Pilot cut-over
Testing @ WORK AND
PITNEY ▇▇▇▇▇
Pilot cut-over @WORK AND
PITNEY ▇▇▇▇▇
------------------------
(1) Volume UI test data should consist of a billing file that consists of live
production data, or data that closely resembles both the number and variety
of statements found in a production run.
8
IN WITNESS WHEREOF, for adequate consideration and intending to be legally
bound, the parties hereto have caused this Agreement to be executed by their
duly authorized representatives.
At Work Corp. Pitney ▇▇▇▇▇
By: /s/ ▇▇▇ ▇▇▇▇▇ By: /s/ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇
--------------------------------------- ---------------------------------------
Name: ▇▇▇ ▇▇▇▇▇ Name: ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇
Title: General Manager Title: Vice President
Date: August 21, 1998 Date: August 19, 1998
------------------------------------------
------------------------------------------
9
