Confidential Treatment Requested - Confidential Portions of This Document Have Been Redacted and Have Been Separately Filed With the Commission. The Omitted Portions Have Been Replaced With "[***]."

by SupportSoft
May 8th, 2014

EXHIBIT 10.2
 
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH “[***].”

CHANGE MANAGEMENT FORM
Number 3
 
Program: Support.com SOW #1, Wireless Gateway Support
PCR No.:
Originator:  Joy Park
Date:  March 4, 2014
Department: NCO
Phone #: [***]
Title:  Exec. Dir. of
Contract & Strategy
Locations Impacted: N/A
Requested Implementation Date:  March 10, 2014
Estimated Hours: (LOE) N/A
x Billable         o Non Billable
Billing Rate/Hour:
See below.
Fixed Fee Cost (if applicable) See below.
Type of Change:  Wireless Gateway Support, Initial New Hire Training, under Section 5 of SOW#1 to the MSA.
Scope of Change:
x Minor (Anything within current contract)
o Major (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
 Notwithstanding anything in the SOW#1 to the contrary, for the training of an incremental [***] customer service representatives (CSRs) (i.e. beyond the current [***] CSRs), Comcast will pay Vendor (Support.com) a minimum, not to exceed [***] for the Training Program (set forth in Section 5 of SOW#1) from the period of March 17, 2014 to March 31, 2014, to be invoiced by Vendor to Comcast after April 1, 2014.  This payment of a minimum, not to exceed [***] will not limit the actual amount payable for training hours actually incurred for the Training Program under SOW #1.
Area(s) of Change
o    Accounting/Payroll
o    Network
o    Data Processing
o    Resource Planning
o    General Facilities
o    Quality Assurance
o    Human Resources
o    Telecom
o    IT/BI
x    Training
o    Operations
o    Recruiting
o    Miscellaneous (Please describe below)
 
o    Other:
 
Comcast Authorization (SRT Comcast/LOB POC)
Comcast Representative’s Signature   
   /s/ Brian Duffy
 
 
Print Name 
Brian Duffy
 
Date 
3/13/14

Support.com,Inc. Authorization:
Support.com Representative’s Signature 
   /s/ Joshua Pickus

Print Name 
Joshua Pickus
 
Date 
3/12/14
 
 
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***