Knova Software, Inc. Sample Contracts

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AMENDMENT TO
Note Purchase Agreement • September 11th, 2002 • Serviceware Technologies Inc/ Pa • Services-prepackaged software
EXHIBIT 4.3 REGISTRATION RIGHTS AGREEMENT
Registration Rights Agreement • June 19th, 2002 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • New York
BY AND AMONG
Registration Rights Agreement • February 14th, 2005 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • Delaware
RECITALS
Loan and Security Agreement • March 31st, 2003 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • California
WITNESSETH:
Lease • March 31st, 2000 • Serviceware Com Inc
AMENDED AND RESTATED AGREEMENT AND PLAN OF MERGER BY AND AMONG
Agreement and Plan of Merger • February 14th, 2005 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • Delaware
R E C I T A L S :
Asset Purchase and Sale Agreement • November 13th, 2002 • Serviceware Technologies Inc/ Pa • Services-prepackaged software
JULY 20, 2001
Purchase and Sale Agreement • August 6th, 2001 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • Delaware
SECTION 1 DEFINITIONS
License Agreement • April 7th, 2000 • Serviceware Com Inc • Services-prepackaged software • Pennsylvania
BETWEEN
Master Software License Agreement • July 13th, 2000 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • Texas
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RECITALS
Securities Purchase Agreement • February 2nd, 2004 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • New York
AGREEMENT
Agreement • February 14th, 2005 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • Pennsylvania
SERVICEWARE TECHNOLOGIES, INC. WARRANT
Serviceware Technologies Inc/ De • March 31st, 2005 • Services-prepackaged software • Delaware

ServiceWare Technologies, Inc., a Delaware corporation (the “Company”), hereby certifies that, for value received, ____________or its registered assigns (including permitted transferees, the “Holder”), is entitled to purchase from the Company up to a total of ___________shares (as adjusted from time to time as provided in Section 9) of Common Stock (as defined below) (each such share, a “Warrant Share” and all such shares, the “Warrant Shares”) at an exercise price equal to $7.20 per share (as adjusted from time to time as provided in Section 9, the “Exercise Price”), at any time and from time to time on or after the Original Issue Date (as defined below) through and including January 30, 2009 (the “Expiration Date”), and subject to the following terms and conditions. This Warrant is one of a series of similar warrants (the “Warrants”) issued pursuant to that certain Amended and Restated Agreement and Plan of Merger, dated as of February 8, 2005, by and among the Company, Kanisa Inc.,

EMPLOYMENT AGREEMENT
Employment Agreement • August 8th, 2005 • Knova Software, Inc. • Services-prepackaged software • California

This Employment Agreement (this “Agreement”) is entered into by and between Knova Software, Inc., a Delaware corporation (“Knova” or the “Company”) and Thomas J. Muise (the “Executive”), on this 23rd day of June 2005 (the “Effective Date”).

AGREEMENT AND PLAN OF MERGER BY AND AMONG SERVICEWARE TECHNOLOGIES, INC., SVCW ACQUISITION, INC. AND KANISA INC.
Agreement and Plan of Merger • December 29th, 2004 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • Delaware

This Agreement and Plan of Merger (this “Agreement”) is made and entered into as of December 22, 2004, among ServiceWare Technologies, Inc., a Delaware corporation (“Parent”), SVCW Acquisition, Inc., a Delaware corporation and a wholly owned subsidiary of Parent (“Merger Sub”), and Kanisa Inc., a Delaware corporation (the “Company”).

RECITALS
Warrant Purchase Agreement • July 13th, 2000 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • Delaware
KNOVA SOFTWARE, INC. SEPARATION AGREEMENT AND GENERAL RELEASE
Separation Agreement and General Release • August 8th, 2005 • Knova Software, Inc. • Services-prepackaged software • New Jersey

This Separation Agreement and General Release (this “Agreement”) is made on this 30th day of June 2005 by and between Knova Software, Inc., a Delaware corporation, and its parents, subsidiaries and other affiliates (collectively, the “Company”), and Scott Schwartzman (“Employee”).

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