WLAN Controller Availability Sample Clauses
The WLAN Controller Availability clause defines the required operational uptime and reliability standards for a wireless local area network (WLAN) controller. Typically, this clause specifies the minimum percentage of time the controller must be accessible and functioning, such as 99.9% availability, and may outline procedures for monitoring, reporting, and addressing outages or downtime. Its core practical function is to ensure consistent network performance and minimize disruptions, thereby providing assurance to users and stakeholders that the wireless network infrastructure will remain dependable.
WLAN Controller Availability. SLA. A WLAN Controller is available if during the period within the Service Term in which Customer has subscribed to Managed WLAN (i) no alarm events have occurred on the Network Operations Center’s (“NOC”) Network Management System, or (ii) no Trouble Ticket has been opened by Customer. If multiple WLAN Controllers are unavailable because of a single WLAN Controller issue, Verizon will only consider the Outage of the single WLAN Controller in its calculation of the Availability SLA; other WLAN Controllers and LAPs attached logically or physically to that single WLAN Controller will not be considered unavailable. WLAN Controller availability is based on the total number of minutes in a calendar month during which the WLAN Controller is unavailable to exchange data divided by the total number of minutes in that month. WLAN Controllers are considered available if the WLAN Controller is available to pass data whether or not data is passing through the WLAN Controller. Each Trouble Ticket will be evaluated by Verizon for appropriate corrective action and Customer will be informed of the status of each closed ticket even where the WLAN Controller is within normal operating parameters.
WLAN Controller Availability. A WLAN Controller is available if during the period within the Service Term in which Customer has subscribed to Managed WLAN (i) no alarm events have occurred on the NOC Network Management System, or (ii) no Trouble Ticket has been opened by Customer. If multiple WLAN Controllers are unavailable because of a single WLAN Controller issue, Verizon will only consider the Outage of the single WLAN Controller in its calculation of the Availability SLA; other WLAN Controllers and LAPs attached logically or physically to that single WLAN Controller will not be considered unavailable. WLAN Controller availability is based on the total number of minutes in a calendar month during which the WLAN Controller is unavailable to exchange data divided by the total number of minutes in that month. WLAN Controllers are considered available if the WLAN Controller is available to pass data whether or not data is passing through the WLAN Controller. Each Trouble Ticket will be evaluated by Verizon for appropriate corrective action and Customer will be informed of the status of each closed ticket even where the WLAN Controller is within normal operating parameters.
WLAN Controller Availability. TTR, and Proactive Outage Notification SLA. Customer must request a credit in writing (e-mail or fax) to the Verizon Account Team within thirty (30) days of the Outage with the following information: • The date the Managed Device Outage occurred. • The time the Managed Device Outage began and ended. • The Outage location of the Managed Device. • Trouble Ticket number for each Customer Site and event.