Welcome Calls Sample Clauses
The Welcome Calls clause requires that a designated party, often the service provider, initiates a phone call to new clients or users at the start of a contractual relationship. Typically, this call serves to confirm account details, explain key aspects of the service, and address any initial questions the client may have. By mandating this initial contact, the clause helps ensure clear communication, sets expectations, and fosters a positive client experience from the outset.
Welcome Calls. Contractor will conduct Welcome Calls to each new Enrollee within thirty (30) days after the effective date of enrollment. For those new Enrollees who Contractor successfully contacts, Contractor will provide health education and respond to questions about Covered Services and how to access them, and conduct a Health Risk Screening to identify an Enrollee’s potential need for services and Care Management.
Welcome Calls. At least three attempts during the first thirty (30) days following the Cut-Off Date.
Welcome Calls. At least three attempts during the first thirty (30) days following the Closing Date.
Welcome Calls. Vendor shall make welcome calls to newly eligible Customers and deliver the following information:
a. Confirm mailing address and email address are correct;
b. Determine preferred method of communication (e.g., phone, email, or text);
c. Ensure the family received the approval communication and remitted payment for the first month;
d. Describe payment options and when payments are due;
e. Inform the family of the assigned Insurer, where Insurer and benefits information may be found, and the timeframe to change Insurers; and
f. Explain the annual renewal process. Vendor shall make three telephone attempts on different days beginning on the Business Day after eligibility is determined until the Customer contact (i.e., completed call script with the Customer) is complete. Voicemail shall be left, if possible, on the third call if there is no Customer contact. Vendor shall complete all welcome calls within five Business Days after eligibility is determined. If Vendor is unable to contact the Customer or leave a voicemail, then Vendor shall send a letter or email requesting the Customer contact the CEC. Vendor shall produce a monthly report including the number of Customer contacts made within the month, the number of calls attempted, voicemails, incorrect or disconnected phone numbers, and calls dropped by Customer. This monthly report shall be produced as required in Appendix A.