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Ensure that appropriate security measures are taken when information is exchanged between web sites and that applicable policies and procedures are adhered to.", "size": 2, "snippet_links": [{"key": "web-page", "type": "clause", "offset": [8, 16]}, {"key": "design-support", "type": "clause", "offset": [17, 31]}, {"key": "web-sites", "type": "clause", "offset": [74, 83]}, {"key": "not-limited", "type": "clause", "offset": [99, 110]}, {"key": "appropriate-security-measures", "type": "clause", "offset": [180, 209]}, {"key": "when-information-is-exchanged", "type": "clause", "offset": [220, 249]}, {"key": "applicable-policies-and-procedures", "type": "clause", "offset": [277, 311]}], "samples": [{"hash": "8HpW6MVZb4Q", "uri": "/contracts/8HpW6MVZb4Q#web-support", "label": "Administrative Services and Facilities Agreement", "score": 29.340862423, "published": true}, {"hash": "j8csyKjzzs3", "uri": "/contracts/j8csyKjzzs3#web-support", "label": "Administrative Services and Facilities Agreement (Residential Capital, LLC)", "score": 19.0, "published": true}], "hash": "767375fd62ed81b3fd3305a3d7c68077", "id": 7}, {"snippet": "As part of the Support Services, ATI will use reasonable commercial efforts to provide Support Services via ATI\u2019s web site help desk. 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ENABLENCE SERVICE LEVEL AGREEMENT FEATURES AND OFFERS OUTLINE SERVICE LEVEL AGREEMENT FEATURES Warranty Service Level Agreements Standard Warranty Extended Warranty Silver SLA Gold SLA Gold SLA-LTS Platinum SLA Technical Support 12 hrs x 5 days x next business day (8 AM - 8PM EST) Technical Phone/Email Support \u221a \u221a \u221a \u221a \u221a 24 hrs x 7 days - Technical Phone Support - After-hours Emergency Support. Emergency Support = major system outage across multiple product(s). \u221a \u221a \u221a \u221a \u221a 24 hrs x 7 days - After-hours technical phone support. Provides technical assistance for non-emergency situations. \u221a \u221a \u221a Remote Log-in Support \u221a \u221a \u221a Software Support Patch Release (bug fixes) \u221a \u221a \u221a \u221a \u221a Update Release (features) \u221a \u221a \u221a Releases outside of planned release schedule \u221a \u221a \u221a Remote SW upgrade assistance. Calls taking more than 30 minutes relating to SW/System updates will be considered remote commissioning services [5] \u221a \u221a \u221a Remote Product set-up/re-commissioning. Calls taking more than 30 minutes relating to product configurations/set-up will be considered remote commissioning services [5] \u221a Remote SW upgrade installation. Entails preparing system for SW upgrade, ensure alignment of all SW/HW elements, assist with new software installation. Up to 24 hours. 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Typically, it outlines the types of support available, such as technical help, bug fixes, or updates, and may specify response times, support hours, and channels for requesting help (like email or ticketing systems). This clause ensures that users or clients have clear expectations regarding the level and availability of web-related support, thereby minimizing misunderstandings and ensuring smooth operation of the web service."}, "json": true, "cursor": ""}}