VMU will. (1) provide final approval with respect to plans to resolve and remediate security events and be financially responsible for the resolution and remediation of security events not caused by the acts or omissions of IBM Personnel;
VMU will. (1) allow IBM to install the Tools that may be required by IBM to provide the Services;
VMU will. (1) assist IBM in developing the Inventory Plan and provide final approval of such plan no later than ten days before the first Facility inventory;
VMU will. (1) maintain and distribute a VMU contact list, including names and telephone, pager and fax numbers, for use by Help Desk staff to contact appropriate VMU personnel for problem determination assistance and escalation and ensure such personnel are available as required; (2) assist IBM in establishing Call prioritization guidelines and escalation procedures;
VMU will. (1) provide reasonable assistance to IBM in implementing the IMAC Services operational procedures including the development of an IMAC checklist that defines the completion criteria for each IMAC Service;
VMU will. (1) assist IBM in developing the procedures to be followed so that all planned and emergency changes affecting the environment are reviewed, approved, communicated and properly documented; and
VMU will. (1) provide IBM with operating system and operating system installation and customization requirements; (2) assist IBM in establishing a test and implementation plan before each operating system version upgrade;
VMU will. (1) assist IBM in developing procedures for handling all planned and unplanned outages affecting the middleware environment including review, approval, communication and proper documentation; and
VMU will. (1) provide VMU’s production batch scheduling requirements and procedures and any updates as they occur;
