Verbal Complaint. It is the mutual desire of the parties hereto that complaints of Employees shall be adjusted as quickly as possible, and it is understood that an Employee has no grievance until he or she has first given his/her immediate supervisor or their designate an opportunity to adjust his or her complaint. A complaint shall only be considered if it is raised and acknowledged by the immediate supervisor within seven (7) days of the event giving rise to the complaint or within seven (7) days after the employee has or ought to have had knowledge of the event giving rise to the complaint. The immediate supervisor will provide a response within three (3) days. If the complaint is not satisfactorily resolved, the complaint may then be taken up as a grievance in the following manner: Step 1 Failing a satisfactory settlement to the complaint, the aggrieved employee, accompanied by a Union Committee Person, may present his/her written grievance to the Executive Director or their designate within five (5) days following the response from the immediate supervisor. The grievance shall contain a concise statement of the matter complained of, and the redress sought, and shall be signed by the employee submitting the grievance. The grievance should also contain a statement of the clause or clauses of this agreement said to have been violated. Within five (5) days of receipt of the written grievance, the Executive Director or their designate will arrange a meeting for the purpose of reviewing the grievance. The Employee, the Executive Director or their designate, and the Employee’s Union Committee Person will attend this meeting. The decision of the Executive Director will be made known in writing within five (5) days from which the aforementioned meeting was held.
Verbal Complaint. Any employee or group of employees covered by this Agreement shall have the right at any time to present problems or complaints verbally to his/her or their immediate superior and have such problem or complaint resolved without invoking the formal grievance procedure, with or without the attendance of the grievance representative; provided further, that such resolution is not inconsistent with the expressed terms of this Agreement.
Verbal Complaint. The parties hereto are agreed that complaints of employees should be dealt with as quickly as possible. If an employee (or employees) has any complaint he shall, together with the Xxxxxxx, present it verbally to his Supervisor within ten (10) working days after the incident giving rise to the alleged grievance occurred, or has or ought to have come to the attention of the employee concerned. If the complaint is not settled to the satisfaction of the employee (or employees) within one (1) working day, or within any longer period that may be mutually agreed upon at the time, then the following grievance procedure shall apply:
Verbal Complaint. No disciplinary action will be taken against any employee resulting from a verbal complaint, unless an investigation is conducted by the Employer and the facts substanti- ate the complaint. The employee will be advised at the beginning and periodically through the investigation process by the appropriate administrator. This section shall not apply to any complaint and/or investigation initiated and conducted by any governmental agency.
Verbal Complaint a statement made either in-person or telephonically by a participant or legal decision-maker POLICY:
Verbal Complaint a statement made either in-person or telephonically bya participant or legal decision-maker POLICY: It is the policy of AllCare PACE to track, trend and resolve grievances in a timely and effective fashion. All personnel (employees and contractors) who have contact with participants will be trained to understand the basic procedures for receiving grievances, documenting grievances and initiating the appropriate process for resolving participant concerns. All participants will be informed of the grievance process- in writing and in person- upon enrollment into the PACE program and at least annually thereafter. Written or verbal complaints that express dissatisfaction regarding the quality of care, accessibility or accessibility of care or any other complaints related to administrative matters and/or delivery of health care services are considered grievances. AllCare PACE will strive to resolve all grievances as expeditiously as is feasible but no later than 30 calendar days after the receipt date of the grievance or 72 hours for expedited grievances. Expedited grievances a grievance in which the participant, participant’s representative or AllCare PACE personnel believe the participant’s life, physical or mental health or ability to attain, maintain or regain maximum function are in serious or immediate jeopardy as a result of the dissatisfaction with the delivery, timeliness, appropriateness, access to, and/or setting of a health service, procedure or item or the quality of care furnished. Grievance information will be tracked and trended and utilized to modify or institute new policies that improve participant satisfaction and service. PROCEDURE(S):
Verbal Complaint. It is understood that an employee has no complaint or grievance until he, either directly or through the Union has first given his immediate supervisor an opportunity to adjust the complaint.
Verbal Complaint. The employee(s) assisted by a Xxxxxxx shall first take the matter up with their respective immediate Supervisor. Failing a settlement at this stage within five (5) working days, then Step 2 may be invoked.
Verbal Complaint. No employee shall have a grievance until the employee has discussed their complaint with their Supervisor. If the Supervisor does not settle the matter to the employee's satisfaction, the employee may proceed to Step of the grievance procedure by filing a written grievance. The Company shall be under no obligation to consider or process a verbal complaint unless it has been made within ten days from the time the circumstances upon which the complaint is based were known or should have been known by the The Supervisor shall respond to the verbal complaint within five Step No. An employee's grievance must be submitted in writing to their Supervisor within twelve (12) days of receipt of the Supervisor's response at Step No. The written grievance shall set out the facts and issues giving rise to the grievance, the article or articles of the Collective Agreement allegedly violated and the remedy desired. The grievance shall be signed by the and the Xxxxxxx and dated. If a meeting is held at this step, the persons in attendance will include the and Xxxxxxx, the Supervisor and the Department Manager. The Supervisor will respond to the written grievance within seven days of receipt of such grievance or of the meeting, if a meeting is held, and the giving of such answer will terminate Step No.
Verbal Complaint. It is the mutual desire of the parties hereto that complaints of Employees shall be adjusted as quickly as possible, and it is understood that an Employee has no grievance until he or she has first given his/her immediate supervisor or their designate an opportunity to adjust his or her complaint. A complaint shall only be considered if it is raised and acknowledged by the immediate supervisor within seven (7) days of the event giving rise to the complaint or within seven (7) days after the employee has or ought to have had knowledge of the event giving rise to the complaint. The immediate supervisor will provide a response within three (3) days. If the complaint is not satisfactorily resolved, the complaint may then be taken up as a grievance in the following manner:
