Vendor Obligations. The Vendor hereby irrevocably undertakes, represents and warrants to the Purchaser as follows:
Vendor Obligations. Vendor, subject to the terms and conditions of this Agreement, will:
Vendor Obligations. (a) Vendor shall establish and maintain the appropriate hypertext links from its Online Service Page and the Vendor internet sites to the designated URL or URLs for the Managed Site under the designation, the McAfee Mall, McAfee Store or such other designation as may be given to the Managed Site. Such links shall be of reasonable prominence to give sufficient notice to viewers of Vendor's Online Service Page.
Vendor Obligations. In addition to any other obligations of Vendor, Vendor must: Provide the Services on a continuous basis and warrants that the Services will be fully available 99.9% of each month, except for scheduled maintenance for which written notice has been provided to University at least thirty (30) calendar days in advance. Provide unlimited telephone support twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year (“24/7/365”); Provide online access to technical support bulletins and other user support information and forums 24/7/365; Conduct quarterly support updates and reviews involving technical teams from both Parties to discuss Cloud Software support issues; Provide semi-annual support usage, incident reports and Vendor’s compliance with any service levels identified in a service level agreement Respond with support to Priority One Issues (as defined below) within one hour of University’s call for assistance to Vendor and initiate work on such issues within one (1) hour thereafter, regardless of time of day or day of week. Priority One Issues include issues involving substantial failure of the Cloud Software, which, in University’s sole judgment, are critical to its operations. Vendor will initiate work on all other support issues, within four (4) hours from receipt of an electronic or telephonic service request. In the event two or more Priority One Issues occur in any thirty (30) day period during the term of the Agreement, Vendor will promptly investigate the root causes of such support issues and will provide to University an analysis of such root causes and a proposed corrective action plan for University’s review, comment and approval (the “Corrective Action Plan”). The Corrective Action Plan must include, at a minimum: (i) a commitment by Vendor to University to devote the appropriate time, skilled personnel, systems support and equipment, and/or resources to remedy, and prevent any further occurrences of Priority One Issues; (ii) a strategy for developing any programming/software updates, fixes, patches, etc. necessary to remedy, and prevent any further occurrences of such issues; and (iii) time frames for implementation of the Corrective Action Plan. There will be no additional charge (other than those fees set forth in this Agreement) for Vendor’s implementation of such Corrective Action Plan in the time frames and manner set forth in the Corrective Action Plan.
Vendor Obligations. 4.1 SHIPPING/EXPORT
Vendor Obligations. A. In addition to the specific requirements imposed by the State in the Contract, a Vendor engaged in providing goods or services to the State shall generally have the following standard responsibilities:
Vendor Obligations. 5.1 Vendor shall pay CHC the fees and charges in a timely fashion as required by this Agreement.
Vendor Obligations. The Vendor must perform all acts, and take all steps necessary to ensure that all intellectual property rights created for MMCAP Infuse or Member are the sole property of MMCAP Infuse or Member, and that neither Vendor nor its employees, agents, or subcontractors retain any interest in and to the works and documents. The Vendor represents and warrants that the works and documents do not and will not infringe upon any intellectual property rights of other persons or entities.
Vendor Obligations. A. Vendor will provide to Xxxxx 0 the services described on Addendum A during the Evaluation Period. Additional services are available at mutually agreeable rates.
Vendor Obligations. Vendor shall not reverse engineer, decode, decompile, attempt to tamper with or evade, or discover the method of operations or defeat any security device designed to protect the integrity of the FTP Server or the Downloadable Lists. If applicable law authorizes Vendor to perform certain types of reverse engineering or the like and declares unenforceable contractual restrictions that conflict with that law, then Vendor may perform only such reverse engineering or the like as is expressly allowed by, and in strict compliance with, such law. Vendor shall comply, at Vendor’s expense, with all reasonable security specifications or instructions of NASD made available to Vendor in order to prevent the FTP Server or the Downloadable Lists from being improperly accessed, received or used through Vendor or its place(s) of business/residence. NASD or its agents shall have the right, without Notice or liability, to suspend Vendor’s access to or receipt or use of the FTP Server or the Downloadable Lists if the failure on the part of the Vendor to comply with this Agreement has, or Vendor’s access, receipt or use of the FTP Server or the Downloadable Lists may have, an adverse impact on the operation or performance of the FTP Server, the Downloadable Lists, the System or the Service or on NASD. Vendor will maintain such accurate and verifiable records regarding the access, receipt and use of the FTP Server or the Downloadable Lists including the names and addresses of all users that access, receive and use the Service and the Information, and will make these records available for a period of five (5) years in a form acceptable to NASD or its designated agents for inspection by the NASD Group upon reasonable notice. Vendor shall make its premises and personnel available to the NASD Group for review of said records and for physical inspection of Vendor’s access, receipt and use of the FTP Server or the Downloadable Lists, all at reasonable times, upon reasonable Notice, to ensure Vendor’s and its users are in compliance with this Agreement.
