User Support/Hotline Sample Clauses

User Support/Hotline. Licensor shall be available for telephone inquiries of Licensee to answer technical questions of Licensee and to assist Licensee in other matters relating to the application of the Software. Licen‐ see further receives access to the Licensor’s error information system via the hotline or user support, i.e. information about reported bugs or defects.Licensor shall name one or more persons in charge and give one or more dedicated telephone numbers to reach said per‐ sons accordingly, who shall be available to Licensee for them toreport bugs and to answer their queries, and in particular re‐ garding the provision of support and upgrade services.Licensee may use such telephone support on working days Monday through Friday during regular business hours from 9 a.m. to 5 p.m. (GMT+1).