{"component": "clause", "props": {"groups": [{"size": 6, "snippet_links": [{"key": "use-commercially-reasonable-efforts", "type": "clause", "offset": [24, 59]}, {"key": "to-ensure", "type": "clause", "offset": [60, 69]}, {"key": "a-day", "type": "definition", "offset": [116, 121]}, {"key": "a-week", "type": "definition", "offset": [130, 136]}, {"key": "uptime-goal", "type": "clause", "offset": [153, 164]}, {"key": "total-number-of", "type": "definition", "offset": [233, 248]}, {"key": "calendar-month", "type": "clause", "offset": [262, 276]}, {"key": "divided-by", "type": "clause", "offset": [346, 356]}, {"key": "reasonable-control", "type": "clause", "offset": [657, 675]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [685, 706]}, {"key": "hours-of", "type": "clause", "offset": [883, 891]}, {"key": "at-any-time", "type": "clause", "offset": [931, 942]}, {"key": "advance-notice", "type": "definition", "offset": [978, 992]}, {"key": "maintenance-windows", "type": "clause", "offset": [999, 1018]}, {"key": "schedule-maintenance", "type": "clause", "offset": [1026, 1046]}, {"key": "the-maintenance", "type": "clause", "offset": [1070, 1085]}, {"key": "calculation-of", "type": "clause", "offset": [1155, 1169]}, {"key": "client-will", "type": "clause", "offset": [1187, 1198]}, {"key": "promptly-notify", "type": "clause", "offset": [1199, 1214]}, {"key": "failure-to-receive", "type": "clause", "offset": [1241, 1259]}, {"key": "determine-whether", "type": "clause", "offset": [1342, 1359]}], "samples": [{"hash": "lSLlJGf2IQQ", "uri": "/contracts/lSLlJGf2IQQ#uptime-commitment", "label": "Contract of Service", "score": 32.8144798279, "published": true}, {"hash": "jlrxvm2Z5sK", "uri": "/contracts/jlrxvm2Z5sK#uptime-commitment", "label": "Contract of Service", "score": 31.7633285522, "published": true}, {"hash": "15dApZMuNJM", "uri": "/contracts/15dApZMuNJM#uptime-commitment", "label": "Contract of Service", "score": 30.8052501678, "published": true}], "snippet": "CareerAmerica, LLC will use commercially reasonable efforts to ensure that the Ocelot Service is available 24 hours a day, 7 days a week, with a monthly uptime goal of 99%. As used herein, \u201cOcelot Uptime\u201d is calculated by taking the total number of minutes in a calendar month less the number of minutes of Ocelot Downtime in the calendar month, divided by the total number of minutes in the calendar month. As used herein, \u201cOcelot Downtime\u201d means if Ocelot Content and player are not being distributed or the Ocelot server is down, provided, however, that the following events will not be included as Ocelot Downtime: (a) causes beyond CareerAmerica LLC's reasonable control, and (b) scheduled maintenance on the Ocelot Service (\u201cScheduled Maintenance\u201d) up to 8 hours per calendar month (the \u201cMaintenance Limit\u201d); all Scheduled Maintenance shall either be conducted (i) between the hours of 12:00 AM (ET) and 6:00 AM (ET) or (ii) at any time after supplying Client with 3 days advance notice (the \u201cMaintenance Windows\u201d). Any Schedule Maintenance conducted in excess of the Maintenance Limit or outside of the Maintenance Windows shall be included in the calculation of Ocelot Downtime. Client will promptly notify CareerAmerica, LLC of any failure to receive Ocelot Content, whereupon CareerAmerica, LLC will evaluate the report in order to determine whether or not such failure qualifies as Ocelot Downtime.", "hash": "f08bf0aace96ace847920190fcb19032", "id": 1}, {"size": 5, "snippet_links": [{"key": "uptime-percentage", "type": "definition", "offset": [4, 21]}, {"key": "the-service", "type": "definition", "offset": [26, 37]}, {"key": "subject-to-the", "type": "clause", "offset": [117, 131]}, {"key": "the-percentage", "type": "definition", "offset": [222, 236]}, {"key": "billing-cycle", "type": "definition", "offset": [275, 288]}, {"key": "total-number-of", "type": "definition", "offset": [354, 369]}, {"key": "received-by-agency", "type": "definition", "offset": [495, 513]}, {"key": "the-period", "type": "clause", "offset": [721, 731]}, {"key": "based-on", "type": "definition", "offset": [831, 839]}, {"key": "monitoring-tools", "type": "definition", "offset": [862, 878]}], "samples": [{"hash": "lLtOJw2wTj9", "uri": "/contracts/lLtOJw2wTj9#uptime-commitment", "label": "Master Service Agreement", "score": 34.0172691345, "published": true}, {"hash": "1IgOwRksUyP", "uri": "/contracts/1IgOwRksUyP#uptime-commitment", "label": "Master Service Agreement", "score": 33.9039497375, "published": true}, {"hash": "bg2fG1gIB4i", "uri": "/contracts/bg2fG1gIB4i#uptime-commitment", "label": "Master Service Agreement", "score": 33.8989219666, "published": true}], "snippet": "The Uptime Percentage for the Service will be ninety-nine and five-tenths percent (99.5%) (the \u201cUptime Commitment\u201d). Subject to the exclusions described in below, \u201cUptime Percentage\u201d is calculated by subtracting from 100% the percentage of 1-minute periods during any annual billing cycle in which Agency\u2019s selected Service(s) are unavailable out of the total number of minutes in that billing cycle. \u201cUnavailable\u201d and \u201cUnavailability\u201d mean that, in any 1-minute period, all connection requests received by Agency failed to process (each a \u201cFailed Connection\u201d); provided, however, that no Failed Connection will be counted as a part of more than one such 1-minute period (i.e. a Failed Connection will not be counted for the period 12:00:00-12:00:59 and the period 12:00:30-12:01:29). The Yearly Uptime Percentage will be measured based on the industry standard monitoring tools.", "hash": "f4982e3172050ad2c288f278da486a6f", "id": 3}, {"size": 6, "snippet_links": [{"key": "to-client", "type": "definition", "offset": [52, 61]}, {"key": "licensed-users", "type": "definition", "offset": [70, 84]}, {"key": "a-day", "type": "definition", "offset": [103, 108]}, {"key": "a-week", "type": "definition", "offset": [121, 127]}, {"key": "period-during-which", "type": "clause", "offset": [137, 156]}, {"key": "not-available", "type": "clause", "offset": [173, 186]}, {"key": "excusable-downtime", "type": "clause", "offset": [250, 268]}, {"key": "service-maintenance", "type": "clause", "offset": [307, 326]}, {"key": "acts-or-omissions", "type": "definition", "offset": [337, 354]}, {"key": "client-or-client", "type": "definition", "offset": [358, 374]}, {"key": "access-to-the-service", "type": "clause", "offset": [436, 457]}, {"key": "user-login", "type": "clause", "offset": [472, 482]}, {"key": "the-internet", "type": "clause", "offset": [503, 515]}, {"key": "public-switched-telephone-network", "type": "definition", "offset": [527, 560]}, {"key": "reasonable-control", "type": "clause", "offset": [615, 633]}], "samples": [{"hash": "12DfraVCaN1", "uri": "/contracts/12DfraVCaN1#uptime-commitment", "label": "Client Service Agreement", "score": 33.1549263, "published": true}, {"hash": "3F9MSrKxY5k", "uri": "/contracts/3F9MSrKxY5k#uptime-commitment", "label": "Client Service Agreement", "score": 32.7388496399, "published": true}, {"hash": "1422R4thuGj", "uri": "/contracts/1422R4thuGj#uptime-commitment", "label": "Client Agreement", "score": 31.4238853455, "published": true}], "snippet": "a. Availability. The Service will be made available to Client and its Licensed Users twenty-four hours a day, seven days a week less the period during which the Service are not available due to one or more of the following events (collectively, the \u201cExcusable Downtime\u201d):\n(i) Scheduled network, hardware or service maintenance;\n(ii) The acts or omissions of Client or Client's employees, agents, contractors, vendors, or anyone gaining access to the Service by means of a User Login;\n(iii) A failure of the Internet and/or the public switched telephone network;\n(iv) The occurrence of any event that is beyond UA\u2019s reasonable control, or\n(v) At Client\u2019s direction, UA restricting Client\u2019s and its Licensed Users access to the Service.", "hash": "03d9bab2179ddcfa3ca23171213c279b", "id": 2}, {"size": 3, "snippet_links": [{"key": "reasonable-endeavours", "type": "clause", "offset": [25, 46]}, {"key": "to-ensure", "type": "clause", "offset": [47, 56]}, {"key": "the-platform", "type": "clause", "offset": [62, 74]}, {"key": "the-majority", "type": "clause", "offset": [90, 102]}, {"key": "calendar-month", "type": "clause", "offset": [127, 141]}, {"key": "subject-to", "type": "definition", "offset": [143, 153]}, {"key": "paragraph-8", "type": "clause", "offset": [154, 165]}], "samples": [{"hash": "dIaQcbLyB7t", "uri": "/contracts/dIaQcbLyB7t#uptime-commitment", "label": "Saas Terms of Service", "score": 26.508556366, "published": true}, {"hash": "h7JrDDh7PDO", "uri": "/contracts/h7JrDDh7PDO#uptime-commitment", "label": "Saas Terms of Service", "score": 26.3607120514, "published": true}, {"hash": "4mTGAsBUUZv", "uri": "/contracts/4mTGAsBUUZv#uptime-commitment", "label": "Terms of Service", "score": 24.8590011597, "published": true}], "snippet": "6.1 Quadrotech shall use reasonable endeavours to ensure that the Platform is avail- able the majority of the time during each calendar month, subject to Paragraph 8.", "hash": "831baca8f7dc311f1ec873167d4f4d7a", "id": 8}, {"size": 5, "snippet_links": [{"key": "your-website", "type": "definition", "offset": [81, 93]}, {"key": "uptime-percentage", "type": "definition", "offset": [127, 144]}, {"key": "total-minutes", "type": "clause", "offset": [172, 185]}, {"key": "calendar-month", "type": "clause", "offset": [193, 207]}, {"key": "divided-by", "type": "clause", "offset": [243, 253]}, {"key": "the-total", "type": "clause", "offset": [255, 264]}], "samples": [{"hash": "a3ajQ7URUXh", "uri": "/contracts/a3ajQ7URUXh#uptime-commitment", "label": "Master Agreement", "score": 32.0261154175, "published": true}], "snippet": "Bazaarvoice will deliver 99.9% uptime for the Bazaarvoice controlled portions of your website that are end-\u00ad\u2010 user facing. The uptime percentage is calculated as follows: (total minutes in any calendar month \u2013 total minutes of unavailability) divided by (the total minutes in same calendar month) x 100.", "hash": "45f09ece84af5e42f29162421cd46640", "id": 5}, {"size": 5, "snippet_links": [{"key": "total-minutes", "type": "clause", "offset": [131, 144]}, {"key": "calendar-month", "type": "clause", "offset": [152, 166]}, {"key": "divided-by", "type": "clause", "offset": [202, 212]}, {"key": "the-total", "type": "clause", "offset": [214, 223]}, {"key": "maintenance-window", "type": "clause", "offset": [284, 302]}, {"key": "period-of", "type": "definition", "offset": [323, 332]}, {"key": "per-week", "type": "definition", "offset": [405, 413]}], "samples": [{"hash": "f9Jxz1YNDFb", "uri": "/contracts/f9Jxz1YNDFb#uptime-commitment", "label": "Master Agreement", "score": 32.1328735352, "published": true}, {"hash": "ibcSZe71NR6", "uri": "/contracts/ibcSZe71NR6#uptime-commitment", "label": "Master Agreement", "score": 31.4156837463, "published": true}, {"hash": "9234b2zv59a", "uri": "/contracts/9234b2zv59a#uptime-commitment", "label": "Master Agreement", "score": 26.2867889404, "published": true}], "snippet": "Bazaarvoice will deliver 99.9% uptime of the Bazaarvoice platform (the \u201cUptime Commitment\u201d). The uptime is calculated as follows: (total minutes in any calendar month \u2013 total minutes of unavailability) divided by (the total minutes in same calendar month). Downtime during the weekly maintenance window does not count as a period of unavailability. The weekly maintenance window will not exceed two hours per week and will be scheduled during minimal traffic times.", "hash": "7d0112110b237923dbce4cb1c2823418", "id": 4}, {"size": 3, "snippet_links": [{"key": "to-customer", "type": "clause", "offset": [19, 30]}, {"key": "available-time", "type": "clause", "offset": [89, 103]}, {"key": "service-level-warranty", "type": "definition", "offset": [132, 154]}, {"key": "the-service", "type": "definition", "offset": [180, 191]}, {"key": "monitoring-software", "type": "clause", "offset": [228, 247]}, {"key": "a-credit", "type": "definition", "offset": [271, 279]}, {"key": "by-customer", "type": "clause", "offset": [313, 324]}, {"key": "amount-of-the-credit", "type": "clause", "offset": [394, 414]}, {"key": "thirty-days", "type": "clause", "offset": [422, 433]}, {"key": "first-addendum", "type": "definition", "offset": [453, 467]}, {"key": "equal-to", "type": "definition", "offset": [490, 498]}, {"key": "five-percent", "type": "clause", "offset": [499, 511]}, {"key": "of-customer", "type": "clause", "offset": [517, 528]}, {"key": "monthly-service-fee", "type": "definition", "offset": [531, 550]}], "samples": [{"hash": "9LqdlrkzNqE", "uri": "/contracts/9LqdlrkzNqE#uptime-commitment", "label": "Master Services Agreement", "score": 31.3408622742, "published": true}, {"hash": "l9mM5LPV3qg", "uri": "/contracts/l9mM5LPV3qg#uptime-commitment", "label": "Master Services Agreement (Castlight Health, Inc.)", "score": 25.1670093536, "published": true}, {"hash": "8KTWJPr9B2O", "uri": "/contracts/8KTWJPr9B2O#uptime-commitment", "label": "Master Services Agreement (Castlight Health, Inc.)", "score": 25.0602321625, "published": true}], "snippet": "Castlight warrants to Customer that each month Uptime shall constitute at least 99.9% of Available Time for the Castlight Service (\u201cService Level Warranty\u201d). If Castlight breaches the Service Level Warranty (as confirmed by the Monitoring Software), Castlight will issue a credit against the next invoice payable by Customer (and if no further invoices are due, Castlight will pay Customer the amount of the credit within thirty days of the end of this First Addendum). Such credit will be equal to five percent (5%) of Customer\u2019s monthly Service Fee.", "hash": "4ff4791df41e522bbc5597ebb63c3fb6", "id": 7}, {"size": 4, "snippet_links": [{"key": "use-commercially-reasonable-efforts", "type": "clause", "offset": [15, 50]}, {"key": "planned-downtime", "type": "definition", "offset": [135, 151]}, {"key": "unscheduled-downtime", "type": "definition", "offset": [161, 181]}, {"key": "caused-by", "type": "clause", "offset": [182, 191]}, {"key": "reasonable-control", "type": "clause", "offset": [230, 248]}, {"key": "force-majeure-events", "type": "definition", "offset": [259, 279]}, {"key": "related-to", "type": "definition", "offset": [288, 298]}, {"key": "third-party-applications", "type": "clause", "offset": [299, 323]}, {"key": "customer-infrastructure", "type": "definition", "offset": [340, 363]}, {"key": "customer-data", "type": "definition", "offset": [365, 378]}, {"key": "denial-of-service-attacks", "type": "clause", "offset": [382, 407]}, {"key": "access-to-the-platform", "type": "clause", "offset": [458, 480]}, {"key": "failure-to", "type": "clause", "offset": [517, 527]}, {"key": "in-accordance-with", "type": "clause", "offset": [545, 563]}, {"key": "section-32", "type": "definition", "offset": [564, 575]}], "samples": [{"hash": "2WK2lMyKbhy", "uri": "/contracts/2WK2lMyKbhy#uptime-commitment", "label": "Master Subscription Agreement", "score": 35.1255264282, "published": true}, {"hash": "bo92Vb6aaDE", "uri": "/contracts/bo92Vb6aaDE#uptime-commitment", "label": "Master Subscription Agreement", "score": 27.2751541138, "published": true}], "snippet": "Jitterbit will use commercially reasonable efforts to make the Platform hosted by Jitterbit available 99.9% of the time excluding: (1) planned downtime; and (2) unscheduled downtime caused by: (a) circumstances beyond Jitterbit\u2019s reasonable control including force majeure events, issues related to Third Party Applications, Customer Apps, Customer infrastructure, Customer Data or denial of service attacks; (b) circumstances entitling Jitterbit to suspend access to the Platform under Sections 11.2 and 12; and (c) failure to use the Platform in accordance with section 3.2 and 3.4.", "hash": "51c69d324049a4eb47abd34b7b0ff3dc", "id": 6}, {"size": 3, "snippet_links": [{"key": "the-provider-shall", "type": "clause", "offset": [4, 22]}, {"key": "reasonable-endeavors", "type": "clause", "offset": [27, 47]}, {"key": "to-ensure", "type": "clause", "offset": [48, 57]}, {"key": "calendar-month", "type": "clause", "offset": [117, 131]}, {"key": "subject-to", "type": "definition", "offset": [133, 143]}, {"key": "paragraph-8", "type": "clause", "offset": [144, 155]}, {"key": "arrange-for", "type": "clause", "offset": [180, 191]}, {"key": "availability-of-the-platform", "type": "clause", "offset": [212, 240]}, {"key": "available-to", "type": "definition", "offset": [248, 260]}, {"key": "the-customer", "type": "clause", "offset": [261, 273]}, {"key": "upon-request", "type": "clause", "offset": [274, 286]}], "samples": [{"hash": "4fKegMv4kqo", "uri": "/contracts/4fKegMv4kqo#uptime-commitment", "label": "Software as a Service Agreement", "score": 33.2811927795, "published": true}], "snippet": "6.1 The Provider shall use reasonable endeavors to ensure that the Platform is available 99% of the time during each calendar month, subject to Paragraph 8.\n6.2 The Provider shall arrange for a monitoring of the availability of the Platform, to be available to the Customer upon request.", "hash": "44e4883de7b373b70470d27bfe069dbe", "id": 9}, {"size": 2, "snippet_links": [{"key": "subscription-term", "type": "definition", "offset": [11, 28]}, {"key": "the-service", "type": "definition", "offset": [47, 58]}, {"key": "monthly-basis", "type": "definition", "offset": [126, 139]}, {"key": "scheduled-downtime", "type": "clause", "offset": [155, 173]}, {"key": "caused-by", "type": "clause", "offset": [213, 222]}, {"key": "under-section-9", "type": "clause", "offset": [249, 264]}, {"key": "service-level-commitment", "type": "clause", "offset": [273, 297]}], "samples": [{"hash": "dIt05a7V4RS", "uri": "/contracts/dIt05a7V4RS#uptime-commitment", "label": "Enterprise Master Services Agreement", "score": 33.5289306641, "published": true}, {"hash": "lLnNcjOUNOU", "uri": "/contracts/lLnNcjOUNOU#uptime-commitment", "label": "Support Policy and Service Level Agreement", "score": 32.0900917053, "published": true}], "snippet": "During the Subscription Term, Apollo will make the Service available an average of at least 99.90% of the time, measured on a monthly basis, excluding (a) scheduled downtime, or (b) any unavailability or downtime caused by any circumstance excluded under Section 9 below (\u201cService Level Commitment\u201d).", "hash": "a298cf2a5953bd9a93ccf064b0da8fc9", "id": 10}], "next_curs": "CloSVGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjYLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ihp1cHRpbWUtY29tbWl0bWVudCMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"size": 142, "parents": [["miscellaneous", "Miscellaneous"], ["general", "GENERAL"], ["counterparts", "Counterparts"], ["insurance-general", "Insurance General"], ["warranty-and-disclaimer", "Warranty and Disclaimer"]], "title": "Uptime Commitment", "children": [["exceptions", "Exceptions"], ["availability", "Availability"], ["commitment", "Commitment"], ["user-interface", "User Interface"], ["remedies", "Remedies"]], "id": "uptime-commitment", "related": [["time-commitment", "Time Commitment", "Time Commitment"], ["part-time-commitment", "Part-Time Commitment", "Part-Time Commitment"], ["minimum-commitment", "Minimum Commitment", "Minimum Commitment"], ["service-level-commitment", "Service Level Commitment", "Service Level Commitment"], ["service-commitment", "Service Commitment", "Service Commitment"]], "related_snippets": [], "updated": "2026-01-10T05:48:19+00:00", "also_ask": ["What minimum uptime percentage is industry standard and how can it be negotiated?", "Which exceptions or force majeure events must be explicitly defined to avoid ambiguity?", "What remedies or penalties should be included for failure to meet uptime commitments?", "How do courts typically interpret vague or broadly worded uptime clauses?", "How does this clause compare to uptime commitments in similar contracts or jurisdictions?"], "drafting_tip": "Specify the uptime percentage, define measurement methods, and outline remedies for breaches to ensure clarity, accountability, and enforceability.", "explanation": "An Uptime Commitment clause defines the minimum percentage of time that a service or system must remain operational and accessible to users. Typically, this clause specifies a target uptime (such as 99.9%) over a set period, and may outline procedures for monitoring, reporting, and addressing downtime incidents. Its core practical function is to set clear expectations for service reliability, thereby protecting users from excessive outages and holding the service provider accountable for maintaining consistent availability."}, "json": true, "cursor": ""}}