Unscheduled Downtime. Any time outside of the Scheduled Downtime when the Hosted Environment is not available to perform operations. Unscheduled Downtime is measured in minutes. Uptime Percentage. Total Time minus Unscheduled Downtime divided by Total Time.
Unscheduled Downtime. Unscheduled Downtime is defined as any time outside of the Scheduled Downtime when the Quivers Services are not available to perform operations, excluding any outages caused by the failure of any third-party vendors or hosting providers, the Internet in general, or any force majeure event or event beyond Quivers’ control. The measurement is in minutes.
Unscheduled Downtime. Unscheduled Downtime is measured in minutes, and is defined as any time outside of the Scheduled Downtime when the SaaS Services are not available to perform operations.
Unscheduled Downtime. Unscheduled downtime at the Refinery due to an event of Force Majeure shall be addressed in accordance with Clause 10 (“Force Majeure”). During any period of unscheduled downtime not caused by an event of Force Majeure, Buyer shall make reasonable attempts to take Delivery of Oil under the Agreement. Should unscheduled downtime not caused by an event of Force Majeure exceed five (5) Business Days, Buyer is entitled to request the rescheduling of future Cargoes. However, Seller shall not be required to reschedule or delay any Cargo that has been nominated by Buyer for Delivery within the next forty-five (45) Day period immediately following the date Buyer gives Seller notice of unscheduled downtime. If Seller fails to reschedule or delay any Cargo during a period of unscheduled downtime, Buyer may re-sell the Oil to third parties after first having offered such Oil to Seller at a reasonable and fair market price. The Parties agree to cooperate and use commercially reasonable efforts to reduce any supply disruptions during unscheduled downtime.
Unscheduled Downtime. In the event that TransactTools Servers experience Downtime, then Customer may be entitled to a credit, as set forth in Exhibit B. The credit described in this paragraph is Customer's sole and exclusive remedy related to Downtime.
Unscheduled Downtime. The period during which a Solution component cannot be accessed due to a Deficiency, as further specified in Exhibit A (Statement of Work) and/or Exhibit C (Service Level Agreement) to this Contract.
Unscheduled Downtime. Any unavailability of Services which does not meet the criteria of Scheduled Downtime is “Unscheduled Downtime.” Unscheduled Downtime will also include downtime due to emergency maintenance, Services which are significantly degraded or extremely sluggish, and Services which are only partially available. Unscheduled Downtime will not include deficiency of Services resulting from any of the following:
Unscheduled Downtime. In the event of a system failure, Digital River will “fail-over” to a redundant system within 15 minutes, and shall bring up the entire infrastructure and the Storefront from a cold boot in a maximum of one hour. In the event of such a system failure, Digital River will notify Symantec of the unscheduled downtime and the status of the event via a telephone conversation. Digital River will escalate the issue within Symantec until live human contact is made.
Unscheduled Downtime. Unscheduled Downtime is defined as a period of time where the Hosted Services are unavailable to the Customer. Unscheduled Downtime does not include periods where the Hosted Services is unavailable to the Customer as a result of:
Unscheduled Downtime. As used herein, the term "Unscheduled Downtime" shall have the meaning set forth in Section I.B (Definitions) of Exhibit D (Service Level Requirements). Update(s) As used herein, the term "Update(s)", whether singular or plural, shall mean and include any additions to and/or replacements to System Software, available or made available subsequent to the Final Acceptance, and all Application Software performance and functionality enhancement releases, new Version Releases, System Software upgrades, improvements, interim updates, including fixes and patches, Deficiency corrections and/or modifications to the Application Software, including those required for the System Software to remain in compliance with applicable Federal laws and regulations and the terms of this Agreement, provided by Contractor in accordance with Exhibit D (Service Level Requirements), with all Schedules thereto. Updates do not include new products or modules for which Contractor charges its customers separately. User(s); user(s) As used herein, the terms "User(s)" and "user(s)", whether singular or plural, shall mean any person or entity authorized by County or the DHS, including the County Facilities, to access or use the System pursuant to this Agreement. Version Release
