Unplanned Events. Should an Unplanned Event occur, Supplier shall: Promptly initiate the Disaster Recovery Plan and/or Business Continuity Plan, as applicable; Notify PSE as soon as possible (in no event longer than the time periods specified in Section 2.1), with initial contact to be made to PSE’s IT Support Center (“ITSC”) at (▇▇▇) ▇▇▇-▇▇▇▇ and subsequent contact shall be as mutually agreed; Provide PSE updates hourly, or sooner should major status changes occur; Restore all Services and business operations that support the Services in a timeframe that meets or exceeds both the RTO and RPO; and Notify PSE upon the restoration of normal operations of the Services.
Appears in 2 contracts
Sources: Information Security Requirements Addendum, Master Services Agreement