Unauthorized payment operations. If an unauthorized payment operation is initiated through a payment initiation service provider, and to the extent that the Customer complies with the conditions laid down under point 5.10.1. and 5.10.2. above, regarding the payment operations within the scope of the Law on payment services, the Bank shall:
Unauthorized payment operations. If an unauthorized payment operation is initiated through a payment initiation service provider, and to the extent that the Customer complies with the conditions laid down under point 5.10.1. and 5.10.2. above, regarding the payment operations within the scope of the Law on payment services, the Bank shall: (i) reimburse immediately or at the latest at the end of the next business day, the value of the unauthorized payment operation; and shall (ii) restore the payment account debited to the situation that it would have been in, if the unauthorized payment transaction had not taken place, if applicable. In such case, the Bank is entitled to address the payment initiation service provider, with the latter having the legal obligation to provide proof that, within the limits of its competence, the payment transaction was authenticated, correctly registered and was not affected by any a technical failure or other deficiencies related to the payment services that it is responsible for. In this context, the Customer shall cooperate with the Bank and shall provide the relevant information he/she holds, in order to support the Bank's efforts to get compensated for all losses incurred or amounts paid following the reimbursement granted to the Customer.
Unauthorized payment operations. The institutions will be exempt from liability with respect to Payment orders, even being against the will of the payer, have been obtained as a result of an order received by the institution for whose authentication the established security requirements have been met. The use of the PIN by a person other than the HOLDER presupposes gross negligence or, fraud on the part of the HOLDER. The institutions without prejudice to adopting the measures it deems pertinent, is exempt from liability in case of lack of attention to your card by any of the businesses, banks and savings banks committed to the sale of goods or provision of services, or for incidents of a technical or operational nature in ATMs. The institutions will also be exempt from liability regardless of the incidents and responsibilities that may arise from the operation carried out between the establishment and the CARD HOLDER. The institutions exclude, from the scope of its application, Visa's Zero Liability Policy (Visa Global Zero Liability Policy), submitting to current European regulations on the matter. The system of liability of the ordering party in the event of unauthorised payment transactions, which, in each case, regulates the applicable legislation on the matter, shall apply. Specifically, the HOLDER who does not hold the status of consumer or micro-enterprise in the terms established in Royal Decree-Law 19/2018, of November 23, on payment services and other urgent measures in financial matters, will be obliged to bear the losses derived from unauthorised payment operations resulting from the use of the lost, stolen or improperly appropriated payment instrument by a third party, as long as the loss, theft or misappropriation of the payment instrument is not reported to the institutions.
