UHS. Inc. is a for-profit holding company which directly or indirectly owns the assets or stock of inpatient and residential psychiatric and behavioral health facilities, namely those listed in Exhibits A and B to this Agreement, that provide services to individuals, including beneficiaries of various federal health care programs. UHS of Delaware, Inc. is a subsidiary of UHS, Inc. which provides management services to other subsidiaries of UHS, Inc. including inpatient and residential psychiatric and behavioral health facilities, namely those listed in Exhibits A and B to this Agreement, that provide services to individuals, including beneficiaries of various federal health care programs.
UHS. (X - Responsible, P - Primary, S - Secondary) Periodically review privileged user authorities and request removal of those for which UHS authorization no longer exists. X Control and be responsible for the security officer/security administrator user profiles on those systems for which Unisys has security responsibility. X Review and verify annually the system logon IDs for UHS personnel (i.e., re-verification) and notify Unisys to delete the IDs of those individuals who no longer have a business need and/or are no longer authorized by management to access the system. X Maintain the procedures used to identify User IDs to be deleted or modified. X Define and provide to Unisys: data classification and control criteria, data protection and handling requirements, and data encryption requirements; X Promptly acknowledge receipt of security exposures notified to UHS by Unisys and inform Unisys of UHS’ acceptance or rejection of Unisys recommended remedial action or other remedial action UHS implements. X Take appropriate corrective action to remedy security violations notified to UHS by Unisys. X Define and implement the protection requirements for Application Software resources via the access control software. X Define and implement the protection requirements for End User data via the access control software. X Establish the process criteria for resetting passwords and disclosing such passwords to authorized personnel. X Implement and maintain security controls for those subsystems and Software that do not use the access control software for their security. X Establish, change, deactivate, and remove logon IDs and associated access authorities for UHS and Unisys personnel. X Reset logon ID passwords for UHS and Unisys personnel and disclose such passwords to authorized personnel. X Review, approve, and grant requests for privileged user authorities. X Data Network Manage and maintain all firewalls and gateway devices that connect the Unisys Data Network to the UHS Data Network that Unisys requires to provide the Services. X Approve end user access/ revocation to network, Application Software, systems, and modem access X Implement access requests, access rights lists, and passwords. X UHS will identify all dial-in services and inter enterprise gateway services and the authorized users of such services. X Information Technology Services Agreement Exhibit 01 Base Services and Function and Scope Matrix Unisys Technical Services Includes responsibilities such as o...
UHS. (X - Responsible, P - Primary, S - Secondary) Operate Console X Command Center Automation Tools Define and maintain business process documents X Define requirements X Define command center requirements X Implement Automation Programs X Perform automated monitoring X Batch Define batch process flow X Batch Monitoring X Batch Abend Repair P S Batch Abend Escalation P S Tape Management Mount Tapes X Out of Company Tape Processing X Off site storage X Tape Library management X Tape Initialization X Silo Management X First Line problem determination X File Back-up/Recovery Assistance (including database recovery) X Document Operations Procedures P S Hardware Planning and Installation Technology in-put, review, and general recommendation P S Technology plan review P S Technology plan approval S P Hardware facilities requirements X Hardware installation and maintenance X Facilities Management Building Management X Environmental Management X Space Planning Assistance X Testing and concurrent maintenance X Report of Problem Management X Failure Recovery Service Center/Data Network Machine Failure Service Center Equipment (up to but not incl. remote FEP) X Data Network Equipment (incl. and beyond remote FEP) X Systems software failure X Applications Software failure X Information Technology Services Agreement Exhibit 01 Base Services and Function and Scope Matrix Production Control Includes responsibilities such as planning, analysis, tool support, WFL support, and problem management necessary to support the production schedule. Responsibility Unisys
UHS. (X - Responsible, P - Primary, S - Secondary) Establish Standards P S Standards compliance X Operations analysis and planning X Support scheduling software X Batch Production Schedule Scheduler input P S Scheduler updates X Execution X Process Special Requests X WFL creation, support and hang fixing X Track Batch Problem Reports and System Crashes X Report Problem Resolution Statistics X Preparation of Run parameter Cards P S Information Technology Services Agreement Exhibit 01 Base Services and Function and Scope Matrix Security Unisys will provide, in accordance with UHS policies and procedures, and requirements, physical security in the Unisys Service Center location and will be the custodian of the security files providing the required backup and recovery services. Unisys will also be responsible for making UHS requested changes to the security software system. The security administration for hosts and applications will be the responsibility of UHS, i.e. administration of user codes and logons. Responsibility Unisys
UHS. (X - Responsible, P - Primary, S - Secondary) Physical Security at UHS Facilities Administrative and technical support X Badge distribution, alarm monitoring and response X Emergency response (fire, medical, first aid) X Physical Security at Unisys Facilities Administrative and technical support X Badge distribution, alarm monitoring and response X Emergency response (fire, medical, first aid) X Logical Security Management (a component of which is data access/administration of user id’s and passwords) Conduct Periodic Audit X X Host/Mainframe installation & maintenance X Host/Mainframe upgrades X UNIX installation & maintenance X UNIX upgrades X Maintain master security database (Security DB Utility/RACF) X Administrative support (host/mainframe system software) X Administrative support (application software) X User Password authorization policy X Data access/administration of user id’s and passwords X Network firewall management, intrusion detection and related escalation procedures X Data Network - dual responsibility Network definitions (dual responsibility) X X User lists X X User initialization X X Policy & Procedures X Procedures S P Security Enhancement Security consultancy X X Identify areas for improvement X X Recommend solutions X X Security Management Maintain the security operating system software. X In conjunction with UHS, review security policies and procedures for effectiveness and recommend improvements. X X Review and implement changes made or requested by UHS to its security policies and standards in accordance with the ASR process. P S Maintain and update the information security procedures for UHS. X Unisys should notify UHS of any security violations, both physical and logical in nature, that Unisys detects or becomes aware of during the Term and will provide commercially reasonable assistance to UHG for investigation and corrective actions necessary to remedy the violation and prevent reoccurrence. X Provide a UHS “focal point” with responsibility for day-to-day security management. X Provide Unisys with UHS’ security audit history (both internal and external) and security policies, standards and practices in effect as of the Effective Date and any updates as they occur. X Information Technology Services Agreement Exhibit 01 Base Services and Function and Scope Matrix Security Unisys will provide, in accordance with UHS policies and procedures, and requirements, physical security in the Unisys Service Center location and will be the ...
UHS. (X - Responsible, P - Primary, S - Secondary) Operating Systems Support (Installation and maintenance) A Series System Software (i.e., MCP, COMS, DMSII, etc.) X New Release evaluation X Interim Correction Release evaluation X Test new ClearPath System Software releases (i.e. MCP, COMS, DMSII, CCF, etc.) on Unisys owned platforms using Unisys to ensure software compatibility X Test new ClearPath System Software releases (i.e. MCP, COMS, DMSII, CCF, etc.) on Unisys owned CCF test bed using Unisys developed scripts to ensure software compatibility X Test new ClearPath System Software releases (i.e. MCP, COMS, DMSII, CCF, etc.) on UHS Development/Test environments to ensure software compatibility X X New release installation X Supervisor Support X Other host software (3rd party) X Custom Connect Facility (CCF) – distributed A Installation and maintenance X CCF Testing Script engine jointly developed by UHS and Unisys X X Tests run on 2 Unisys owned ClearPath systems in Xxxxx X Scripts have evolved over time. As new failures are found in production those test cases are added X Test are automated but still require an FTE when testing is in progress X Leverage existing resources to provide the necessary manpower X Troubleshooting/problem resolution (i.e., MCP, System Soft, Env Soft.) Evaluation of problem X Problem Drill down to root cause X Service Center Automation Product Support (Installation and maintenance) Tape Library X File Management X Print Management X Source Code Control X Scheduling X Performance Monitoring X Operations Automation X Technical Product Support (Installation and maintenance) Print Support (i.e., ISC Spool) X Code Generation (i.e., XGen) X PC/File transfer (i.e., FileExpress) X Data Transfer (i.e., Data Bridge) X Utilization Reporting (i.e., ResourceDB) S P Print Barcode Application X Print Forms Design Utility X Business Application Program Modules (TB7500) X WFL Development and support Design Support S P Implementation (release) S P Testing S P Evaluation of problem P S Problem Drill down to root cause P S Operational Analysis and Problem Resolution P S Information Technology Services Agreement Exhibit 01 Base Services and Function and Scope Matrix Unisys Technical Services Includes responsibilities such as operating system installation and support, problem resolution, performance monitoring and tuning, and product support to upgrade and maintain the system. Responsibility Unisys
UHS. (X - Responsible, P - Primary, S - Secondary) Workflow Development/Support P S Scheduling P S Capacity Planning (applications) S P Performance Monitoring and Tuning Production Only Performance Thresholds Alert setup and monitoring X System Monitoring X Environmental (Distributed A) X Applications Performance Analysis S P Performance Reporting X System Capacity Planning (day to day) P S File/Tape Management Backup/recovery procedures X Monitor Available Disk Space X Define File/Tape Retention Parameters S P Configure/Implement File/Tape Retention Parameters X File/Tape Mount Management P S New Technology/Product Research Technology input and review S P Technology implementation P S Technology selection P S Security Administration Security Policy and Procedures X User ID Administration X Router Configuration/Parameters/Databases X Security Application – ALGOL Code X Security Application – XGEN COBOL Code X Quality Assurance Application Installation Actual installation P S User acceptance and verification S P Define and Develop Standards and Procedures S P Define requirements S P Promote to production P S WFL standards and procedures P S Automated Run Documentation S P Set-up S P Dependencies S P Initiation S P Recovery S P Hardware & System Software Installation Actual installation P S User acceptance and verification P S Define and Standards and Procedures P S Define requirements P S Promote to production P S Develop Service Level Agreements S P Service Level Management (day to day) P S Capacity management (day to day) Define and maintain capacity management process documents P S Define application requirements X Capacity monitoring P S Storage management (DASD, tape) P S Maintain Optimal Storage Environment (cost, service) P S Information Technology Services Agreement Exhibit 01 Base Services and Function and Scope Matrix Disaster Recovery Includes responsibilities such as disaster plan maintenance, disaster recovery testing, and implementation of the plan in the event of a disaster necessary to restore service. Responsibility Unisys
UHS. (X - Responsible, P - Primary, S - Secondary) Disaster Recovery Planning Define Application Disaster Recovery Levels X Disaster Recovery Plan Development and Maintenance S P Contract Maintenance X Administration (compliance, guidelines, standards, procedures) S P Testing S P Tapes to Hot Site (from vault) X Information Technology Services Agreement Exhibit 01 Base Services and Function and Scope Matrix Unisys Database Administration Includes responsibilities such as software installation and support, logical and physical data design, database backups, and monitoring necessary to support and maintain the test and production workloads. Responsibility Unisys
UHS. (X - Responsible, P - Primary, S - Secondary) DMSII Production Environment Install DMSII Software X Monitor and control DMSII environment X Physical data base design P S Logical database design S P Review and support application DML X Maintain production DASDL and generate Description P S Determine database space requirements P S Ensure data base physical integrity (backup/recovery) P S Identify and resolve application performance problems S P Monitor and tune database performance X Identify database backup cycle requirements (type, frequency, occurrence) P S Support and perform database backup process X Identify and resolve DMSII related software problems X 24 X 7 database support coverage X Automation/Tool utilization X DMSII storage management (Structure and population growth) X Database standardization P S DMSII Test Environment Install DMSII Software X Monitor and control DMSII environment X Physical data base design P S Logical database design S P Review and support application DML X Maintain production DASDL and generate Description P S Determine database space requirements P S Ensure data base physical integrity (backup/recovery) P S Identify and resolve application performance problems S P Monitor and tune database performance X Identify database backup cycle requirements (type, frequency, occurrence) P S Support and perform database backup process X Identify and resolve DMSII related software problems X 24 X 7 database support coverage X Automation/Tool utilization X DMSII storage management (Structure and population growth) X Database standardization P S DBMS capacity planning Applications requirements X Physical Estimation Process X DBA Functions DBMS performance management S P DBMS performance utilization tracking X Backup/recovery planning and design X Involvement with application installation S P DB Reorganization X DB Space Management and Monitoring X Database troubleshooting/resolution X DB Rollbacks and Recoveries X Information Technology Services Agreement Exhibit 01 Base Services and Function and Scope Matrix Help Desk Services Includes responsibilities necessary for problem and incident management. Responsibility Unisys
UHS. (X - Responsible, P - Primary, S - Secondary) Level 1 Support Answer calls from UHS users X Problem management (UHS Service Center Help Desk - Level 1) Record problems X Track problems through resolution X Provide feedback to users X Initial problem support X Xxxxx 0 problem resolution X Invoke proper problem resolution resources X Follow-up for resolution status X Escalate to next level of support (network, app. level 2) X Standards and procedures (UHS help desk) S P Notify users of systems availability X Management reporting - UHS level 1 and Internal Client SLA/s X Level 2 Support Answers calls from UHS Help Desk X Problem Management (Unisys Help Desk) Record problems X Track problems through resolution (UNISYS level 2) X Provide feedback to UHS Xxxxx 0 Xxxx Xxxx X Xxxxx 0 problem resolution (in scope services) X Invoke proper problem resolution resources X Follow-up for resolution status X Escalate to next level of support X Standards and procedures UNISYS Help Desk X Notify UHS Help Desk of system availability X Integrate UHS Procedures into Unisys Help Desk Procedures P S Management reporting - Level 2 X Information Technology Services Agreement Exhibit 01 Base Services and Function and Scope Matrix Communications Includes responsibilities such as support of routers and hubs necessary to provide connectivity to the UHS network. Responsibility Unisys
