TTR Credit Process Sample Clauses
The TTR Credit Process clause outlines the procedures and requirements for granting, managing, and reviewing credit terms under a TTR (Total Turnover Ratio) arrangement. Typically, this clause specifies the criteria a customer must meet to qualify for credit, the documentation required, and the steps for periodic assessment or adjustment of credit limits. By establishing clear guidelines for credit evaluation and management, the clause helps mitigate financial risk and ensures that credit is extended only to qualified parties, thereby protecting the interests of the party offering credit.
TTR Credit Process. Customer must perform the following to become eligible or qualify for credit under the TTR standard:
4.4.1 Open a Trouble Ticket within four hours of first learning of a Hard Outage by using one of the following available methods:
4.4.1.1 Using the Customer portal on the Verizon website, or
4.4.1.2 Calling the Customer Service toll free number located on Customer’s invoice, or A trouble ticket is required to be opened within four hours of first learning of a Hard Outage: and
4.4.2 Submit in writing the following information no later than thirty (30) days from the end of the calendar month in which the Wave service was restored:
4.4.2.1 All applicable Trouble Tickets numbers associated with each circuit experiencing Hard Outages:
4.4.2.2 The date and time the Trouble Ticket(s) were opened; and
4.4.2.3 The circuit ID number for each circuit that experienced the Hard Outage. Failure to comply with each of the preceding requirements may result in Verizon denying Customer’s request for credit under either the TTR Standard. A Trouble Ticket is a Verizon document used to record network service issues. Trouble Tickets are time stamped when opened and closed. The time stamps are used to calculate whether (i) the Service Availability and TTR standards under this SLA have been met, (ii) the issue reported is considered a Hard Outage claim; and (iii) the issue isn’t excluded by the items listed in Section VI (Exclusions) below.
TTR Credit Process. Customer must perform the following to become eligible or qualify for credit under the TTR standard:
4.4.1 Open a Trouble Ticket within four hours of first learning of a Hard Outage by using one of the following available methods:
4.4.1.1 Using the Customer portal on the Verizon website, or
4.4.1.2 Calling the Customer Service toll free number located on Customer’s invoice, or A trouble ticket is required to be opened within four hours of first learning of a Hard Outage: and
4.4.2 Submit in writing the following information no later than thirty (30) days from the end of the calendar month in which the Wave service was restored:
4.4.2.1 All applicable Trouble Tickets numbers associated with each circuit experiencing Hard Outages:
4.4.2.2 The date and time the Trouble Ticket(s) were opened; and
4.4.2.3 The circuit ID number for each circuit that experienced the Hard Outage.