Trouble Reporting, Escalation and Resolution Sample Clauses

Trouble Reporting, Escalation and Resolution. At the time of contract execution, the TIPS’ member agrees to provide PS LIGHTWAVE with an overview of its internal procedures for trouble reporting and resolution, including the TIPS’ member’s internal escalation contacts. The TIPS’ member agrees to provide at least customary Tier 1 support to assist PS LIGHTWAVE in closing the incident report. • Measurement: PS LIGHTWAVE’s stated commitment is to respond to any outage within two (2) hours with a four (4) hour restoration of service. Time starts from the time the TIPS’ member contacts PS LIGHTWAVE and identifies the problem.
Sample 1
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Trouble Reporting, Escalation and Resolution. After execution of the contract, the TIPS’ member agrees to provide PS LIGHTWAVE with an overview of its internal procedures for trouble reporting and resolution. The TIPS’ member’s list of escalation contacts will be included in this. DISASTER PREPAREDNESS & RECOVERY PLAN PS LIGHTWAVE has developed and implemented a comprehensive Disaster Preparedness and Recovery Plan which ensures all levels of management and critical support staff remain either on-site or standby throughout a disaster event. Following are a few of the Plan’s highlights: • PS LIGHTWAVE management and response teams coordinate with local and county government agencies during disaster to aid and manage network changes to respond to ever-changing conditions and needs. Our support of those providing critical emergency response services is our highest priority. • Customers can follow PS LIGHTWAVE’s disaster support activities on Twitter, by accessing the company website at or by calling the Network Operations Center directly. xxx.xxxxxxxxxxx.xxx xxxxx://xxxxxxx.xxx/pslightwave 832.615.8000. • Field technicians and contract restoration crews are on continuous standby throughout an event • All necessary restoration materials are secured in advance of an anticipated event, within a comprehensive access plan. • Network Operations Center management team and staff are on continuous 24-hour rotations during an event. • Installed and supplemental generators are regularly tested and fueled. During an event, a confirmed list of fuel vendors remains on standby. • A list of critical staff required to provide secondary contact during an event have been identified. • Engineering, operations, and restoration teams are on continuous standby with remote capabilities. • PS LIGHTWAVE maintains a fully functional Secondary Command Center for event support in addition to the main Primary Command Center located at PS LIGHTWAVE’s corporate headquarters. • Debriefing meetings are held after an event to review activities, refine processes, and resolve any outstanding issues to ensure quality customer service was maintained during and after an event. PROCUREMENT PROCESS An authorized TIPS’ member Representative shall submit a Request for Proposal/Quote to PS LIGHTWAVE. PS LIGHTWAVE shall be entitled to rely on the authorization of The Customer representative submitting the request to the following contacts: Primary Contact: Xxxxx Xxxxxx – Vice President of Government and Education Sales 832.615.7721 or xxxxxxx@xxxxxx...
Sample 1

Related to Trouble Reporting, Escalation and Resolution

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint.

  • Problem Resolution The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.

  • DNSSEC proper resolution There is a valid DNSSEC chain of trust from the root trust anchor to a particular domain name, e.g., a TLD, a domain name registered under a TLD, etc.

  • ERROR RESOLUTION NOTICE In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  • Recognition of U.S. Special Resolution Regimes (a) In the event a Covered Party becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer of this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) from such Covered Party will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) were governed by the laws of the United States or a State of the United States.

  • TCP DNS resolution RTT Refers to the RTT of the sequence of packets from the start of the TCP connection to its end, including the reception of the DNS response for only one DNS query. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Governing Law and Resolution of Disputes 14.1 The execution, effectiveness, construction, performance, amendment and termination of this Agreement and the resolution of disputes hereunder shall be governed by the laws of China.

  • UDP DNS resolution RTT Refers to the RTT of the sequence of two packets, the UDP DNS query and the corresponding UDP DNS response. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • Recognition of the U.S. Special Resolution Regimes (a) In the event that any Underwriter that is a Covered Entity becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer from such Underwriter of this Agreement, and any interest and obligation in or under this Agreement, will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement, and any such interest and obligation, were governed by the laws of the United States or a state of the United States.

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