Common use of TRANSITION OBJECTIVES Clause in Contracts

TRANSITION OBJECTIVES. The key objectives of Transition are:  To take over Services from the Incumbent Service Provider within six (6) months of the Effective Date and with minimal impact on the performance of the operations.  Ensure that the Service Provider steady state team has sufficient knowledge, documentation and resources to manage the operations at Commencement  Implement the Service Management tools and solutions to facilitate effective Service Management at Commencement The Service Provider will achieve these objectives by dividing the Transition into two phases (Phase I and Phase II). During Phase I, the Service Provider will focus its attention on activities that will enable the Service Provider to take over support of the environment at Commencement while ensuring no degradation of service to DIR and DIR Customers. Activities include acquiring sufficient knowledge and deploying the appropriate number of resources to ensure a seamless Transition of service from the Incumbent Service Provider to the Service Provider. Where possible, the Service Provider will improve operations documentations, including run books and Technical Recovery Guides (TRGs) and deploy its Service Management tools during Phase I to enable response to events before being alerted about the events by DIR or DIR Customers. These tools will be dormant until Commencement, unless approved by DIR. Section 4.0 of this document provides more detail about the activities the Service Provider plans to perform during this phase. During Phase II, the Service Provider will accomplish the activities that were not required in order to Transition services from the Incumbent Service Provider. In cases where the Service Provider was unable to install its Service Management tools during Phase I, the Service Provider will install them during Phase II. The Service Provider understands that some systems may not have the capacity to accept additional tools. In this case, the Service Provider will manage the systems as they are managed by the Incumbent Service Provider. Section 4.0 of this document provides more detail about the activities the Service Provider plans to perform during this phase. Major Transition activities include the following:  Staffing appropriately for Transition and Commencement support  Performing knowledge transfer from the Incumbent Service Provider  Performing knowledge transfer from DIR Customers for areas In-Scope for the Service Provider that the Incumbent Service Provider is not performing today  With agreement by the Parties, deploying tools onto In-Scope systems that are not being monitored today  Integrating with the tools and processes established by the MSI  Minimizing the number of interactions to the DIR Customers and Incumbent Service Provider  Completing Critical Deliverables as described in Exhibit 3.