Time and Response for reconnection Clause Samples
The 'Time and Response for reconnection' clause defines the obligations and timelines for restoring service after a disconnection or interruption. It typically specifies how quickly the service provider must respond to a reconnection request and the maximum period allowed to complete the reconnection, often detailing steps or conditions that must be met before service is restored. This clause ensures that both parties have clear expectations regarding the timing and process for resuming services, thereby minimizing downtime and reducing disputes over delays.
Time and Response for reconnection. Where a Retailer:
a) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection before 3 pm on a business day, the Retailer shall use its best endeavours to make the reconnection or cause the gas distribution operator to make the reconnection on the day of the request;
b) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection after 3 pm on a business day, the Retailer shall make the reconnection or cause the gas distribution operator to make the reconnection as soon as reasonably possible on the next business day;
c) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection after 3 pm on a business day and before the close of normal business and pays the Retailer’s after hours reconnection charge, the Retailer shall make the reconnection or cause the gas distribution operator to make the reconnection on the day requested by the Customer;
d) notifies a gas distribution operator of a request for reconnection within a reasonable time of the Retailer receiving the request for reconnection from the Customer, the gas distribution operator shall reconnect the Customer in accordance with the time periods specified in this clause 30.1.
Time and Response for reconnection. (7) For the purposes of subregulation (6), the reference in clause 5.1.8.1(b) of the AGA Code to an external dispute resolution body is to be read as a reference to the gas industry ombudsman.